Manager Customer Service

Patrick J. Criscuola

Orlando, Florida *****

Phone: 646-***-****

Email: **************@***.***

About Me

I recently relocated from Fort Lauderdale to Orlando in July 2017. For close to 10 years I have been working at a company that manufactured and distributed cosmetics and dietary supplements world-wide, starting out as the Assistant Warehouse Manager which later led to a promotion to the Purchasing Agent for the company. I was able to take over the position very successfully. Over my time there I acquired a great skill-set which made me a strongly organized, self-motivated and a goal-oriented person, both professionally and personally. Hard-work and being able to multitask during stressful situations is what I do best. I am looking to pursue a mid-level Purchasing/Procurement opportunity with room for growth in the future. Skill Highlights

Microsoft Excel, Word & Outlook

Procurement & Purchasing

Sourcing

Negotiation

Stock Forecasting

Production Planning

Starship Shipping

Mas90 (Sage)

Maintain Warehouse Stock

GS1(UPC Code Site)

Inventory

FDA

Purchasing Agent October 2009 – July 2017

MD Science Lab, LLC Pompano Beach, FL

Analyze material stock, inventory and exercise judgment to influence manufacturing and buying decisions.

Review and analyze weekly requirements to meet specific schedules and meet customer service levels.

Review, prioritize, schedule and expedite the delivery of materials to meet target dates and prevent stock shortages.

Generate and release purchase requisitions for procurement through approved/qualified suppliers for materials.

Raise order fulfillment issues to management and sales team.

Managed inventory by determining and maintaining optimum quality and cost levels.

Produced material planning inventory reports for manager and senior management.

Provided management with product performance sales by collecting, analyzing, and summarizing data and trends.

Worked with various departments on inventory planning of roll-outs, inventory forecasting and yearly cost reductions.

Ensured timely and cost effective delivery of materials.

Regular review of open order report and addressing issues highlighted from analysis of report.

Confer with suppliers and analyze supplier’ operations to determine factors that affect service, quality and cost and ability to meet required schedules, on some cases also meet FDA standards and regulations.

3-Way Matching: Purchase Orders to Packing Slip for receipt of goods and Invoice for Accounts Payable.

Managed & Maintained records on all production runs and received invoices.

Planned & scheduled finished good production runs.

Maintained vendor fill-banks that held raw materials.

Negotiated pricing & terms with vendors, alerted vendors of damaged/defected/contaminated raw material.

Assisted with maintaining finished good UPC codes on GS1 website.

Comply with FDA regulations & standards, obtain certificates (analysis/conformance) for Quality Control.

Worked with Shipping/Receiving to assist in scheduling pickups for raw materials.

Assisted in monthly inventory on raw materials

Maintained overseas warehouse with finished good inventory. Assistant Warehouse Manager January 2008 - October 2009 MD Science Lab, LLC Pompano Beach, FL

Pulled & shipped orders for domestic & international shipments

Assisted in monthly inventory counts on raw material and finished good inventory

Certified Forklift Operator

Operated machine for finished good production

Maintained raw material levels

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