Office Manager

Fowzia Farah

Office Manager - Commercial Real Estate Finance Council

Washington, DC 20001

******.*****@*****.*** - 1-614-***-****

Knowledge of English language with proven experience directing campus operations, overseeing degree program development and leading curriculum design for top universities and educational institutions. Adept at identifying the strengths and weaknesses of each student through diligent observation and interaction. Strong ability to liaise with external resources as a means of strengthening recruitment and retention levels, improving community relations and upholding exceptional standards in academic excellence. Known as a team-oriented communicative professional with hands-on expertise managing training initiatives and implementing the establishment of regulation standards and policies. Skilled at creating a learning environment that encourages success, self-discovery, and integrated cooperative learning to increase student mastery of English grammar.

CORE COMPETENCY

•Assessment Efforts

•Classroom Management

•Coaching & Mentoring

•Course Administration

•Departmental Systems

•Excellent Writing & Verbal Communication Skills

•Knowledge of Blackboard

•Knowledge of Microsoft Suite & Adobe Suite

•Program Development

•Proven Leadership & Interpersonal Communication Skills

•Quadra-Lingual (Proficient in English and Somali; Good knowledge of Arabic and French)

•Student Access Programs

Authorized to work in the US for any employer

WORK EXPERIENCE

Office Manager

Commercial Real Estate Finance Council - Washington, DC - April 2017 to August 2017

•Use a range of office software, including email, spreadsheets and databases, to ensure the efficient running of the office

•Manage online and paper filing systems

•Develop and implement new administrative systems, such as record management

•Record office expenditure and manage the budget

•Organize the office layout and maintain supplies of stationery and equipment

•Maintain the condition of the office and arrange for necessary repairs

•Oversee the recruitment of new staff, sometimes including training and induction

•Assist with planning, implementation and set-up of conferences

•Manage senior staff's calendars

•Create and distribute daily promotional email blasts to members

English Teacher

Frantz Fanon University - October 2016 to February 2017

Hargeisa, Somaliland

•Prepared dynamic, multimedia-based classes for undergraduate and postgraduate university students of beginner, intermediate, and advanced English, basing the principal themes of these classes on the student's STEM majors

•Developed curriculum and courses, including lectures, reading materials, and tests for introductory and intermediate classes

•Participate in curriculum review and development, program reviews, and student outcomes assessment

•Trained and certified in extensive use of technology including: whiteboards, blackboards, threaded discussions, document sharing, projected lessons, and video clips to enhance learning

•Continuously documented students' progress and provided on-going feedback throughout each semester on oral and written work

Volunteer Archivist

The Hargeysa Cultural Center - June 2016 to September 2016

Hargeisa, Somaliland

•Processed textual, photographic, and written records and artifacts of rare Somali texts, and processed records available to researchers by creating a booklet and writing descriptions for the catalog

•Developed an image accession numbering policy, as well as completed metadata profiles for each image

•Compiled research for each photograph, correctly cataloged, loaded and scanned documents of all sizes, monitoring for quality throughout the process

•Created exhibits, graphic elements, and assisted with publications

•Assisted with organization of upcoming events and promotional activities, as well as management of docents and volunteers

Graduate Teaching Assistant

George Washington University - Washington, DC - August 2015 to May 2016

•Graduate Assistant to Professor Oya Altinkilic's Advanced Financial Management course

•Facilitated a stimulating learning environment that integrated cooperative learning, literary analysis techniques, research strategies, and use of evidence to support conclusions

•Provided ongoing development and design of the curriculum in a manner supporting a research-led and scholarly approach to student learning

•Engaged in professional development to ensure appropriate and regularly updated subject related knowledge base

•Graded assignments, quizzes, and exams, and utilized the technology-based tracking and assessment platforms of Blackboard

•Created rubric to grade prose and style of student's writing in accordance to professional standards

•Graduate Assistant to Professor Timothy Wood's Senior Design course

•Administered trainings in critical reading, facilitated the process of composing academic forms of writing within various modes and genres, and aided students in computer literacy, oral presentation skills, and formatting

•Emphasized analytical writing and textual analysis, close reading, and the ability to recognize, construct and assess arguments in written form

•Contributed to the development of appropriate teaching materials to ensure content and methods of delivery to meet learning objectives

•Participated in the assessment process using a variety of methods and techniques and provided effective timely and appropriate feedback to students to support their learning

Banking and Lending Specialist

Morgan Stanley Wealth Management – Columbus, OH – August 2011 to August 2014

•Established and maintained relationships with high net worth clients by researching and providing specialized answers to banking and lending requests

•Provided assistance to client and branch employees regarding the collateralization of their assets to form a portfolio of lending power on Loan Accounts (Portfolio Loan Accounts and Express Credit Lines)

•Identified and mitigated operational risk, and developed strong client relationships by partnered with technology to realize full potential of Informational Technology and e-solutions

•Partnered closely with stakeholders to develop and implement new products and services, as as well as drive efficiency and reduce risk

•Engaged external client interactions to include support associated with Cash Management, Stock Plans, Account Surveillance, Fraud Prevention, and Technology Support

•Interacted with internal clients, such as Financial Advisors, Branches, and other internal employees to identify complex technological issues for clients quickly and escalated unresolved issues

EDUCATION

Master of Arts in English

George Washington University - Washington, DC

May 2016

Bachelor of Arts in English

The Ohio State University - Columbus, OH

August 2011

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