IT Project Manager

JOHN A. EVANS

*** ****** ***** ***, ******, FL **292

Cell: 941-***-**** email: *************@*****.***

OBJECTIVE: To utilize my extensive background and skills in Business Analysis, Project Management and broad knowledge of IT disciplines to help a company create a great product and outstanding customer service.

SUMMARY: A highly experienced, innovative Project Manager with excellent communication skills and leadership qualities. Able to envision and resolve complex problems so that a company’s information system can operate at peak efficiency.

SOFTWARE: Business Applications: ERP, SFA, CRM, Call Center Interaction Management, Customer Portals

Programs: M/S SQL, MS Server, Newstar Sales and Enterprise, Buildpro, Excel, Word, PowerPoint, Visio, Access, Outlook, SharePoint, Provision, Webex, Automic Software, Power Bi.

Skilled Methods: Project Management: Agile, Scrum, and Waterfall Project Management experience; ITIL: Change Management, Business Relationship Management; Business Analyst: SWOT, SCRUM, Process Modeling, Use Case Modeling, User Stories, Functional and Nonfunctional Requirements Analysis.

EDUCATION: BS, Management/Economics – University of Cincinnati, Cincinnati, OH

AA, Applied Business Management – Lakeland Community College, Mentor, OH

PROFESSIONAL EXPERIENCE

Manatee County Government, Bradenton, FL 4/13 to Present

Project Manager/Business Relationship Manager – in the Applications and Development Department

Managed over forty-five IT waterfall projects ranging from one month to a year in duration.

Coordinated multiple departments and IT divisions in project work.

Projects included Customer Information Systems, Customer Portals, and Web Interfaces.

Created documents for Process Flow, Infrastructure Diagrams, Requirements, and Scopes of Work.

Managed Change Control, Service Level Agreements, Roadmaps and Departmental Relationships.

NEAL COMMUNITIES, Bradenton, FL 2/06 to 10/12

Information Systems Administrator

Managed IT resources and budgets

Project managed the implementation of (ERP), Design Center, Purchasing, AP, AR, Scheduling, Warranty, Sales

Created reporting for Job Costing, Sales KPI’s, Purchasing Audits, Accounting Audits, and resource usage.

Worked with VP’s and middle management to create data flows and processes to improve the business.

Trained and Supported Users on the ERP

FIDELITY INFORMATION SERVICES/GEOTRAC, Jacksonville, FL/Norwalk, OH 4/95 to 2/06

Project Manager

Project Managed Developers using the SCRUM Development Methodology through six SDLC’s.

Filled both Product Manager and Scrum Master Roles.

Project Managed internal and overseas developers

Project Managed customer implementations using the AGILE project management methodology

Managed a technical support center with nine people.

Managed NOC with three personnel

Managed the technology for a large call center: CRM, IVR-Interaction Management, and SFA.

THE FUTURE NOW, Cleveland, OH 12/83 – 9/93

Sales Manager – Large Account Manager

Managed inbound and outbound sales staff and technical staff of five people in a retail storefront.

Managed Customer Service and product issues.

Managed budgets, inventories, displays, advertising, and account onboarding.

Managed Large Customer Accounts by driving opportunities and project managing implementations.

Averaged over 2 million in sales yearly. Consistently in the top ten salespeople.

Outstanding Achievements: 1) President of MCG Toastmasters, ALB, ACB 2) ITIL Certified. 3) Lead Tiger and Development teams solve complex problems.

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