Customer Service Representative

Krystle Bass

account manager

Columbus, GA *****

******************@*****.*** - 706-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Client Consultant

Paragon Benefits - Columbus, GA - April 2017 to Present Medical claims, benefits, eligibility

CSR - Customer Service Representative

Blue Cross Blue Shield - Columbus, GA - January 2014 to December 2015 Medical billing and claims

account manager

TSYS through Spherion - 2011 to 2013

EDUCATION

Harris County High School

2003 to 2007

Harris County Carver Middle School

2002 to 2003

Blackmon Road Middle School

2000 to 2002

ADDITIONAL INFORMATION

• Strong verbal, written, and person to person skills

• Motivate individuals to demonstrate a positive attitude and conduct themselves in a professional manner

• Typing, Excel, Microsoft Office, Powerpoint, and Word

• Manage accounts

• Excellent listening skills

• Ability to multi-task

• Customer service call center experience to include benefit questions, eligibility questions, and irate calls

• Developed and maintained positive customer relations

• Can assist with monitoring, coaching, and tracking adherence

• Experience with keeping PHI information discreet

• Train through Quickbooks POS

• Order inventory and interview potential candidates for employment

Contact this candidate