Customer Service Microsoft Office
Resume:
CYNTHIA L. MCKNIGHT
*****************@*****.***
Washington, DC
Food and Administrative Service Professional
PROFILE
Food and Administrative Service Professional. Skilled in providing customer service to variety of clientele. Server experienced with fine dining, catering and banquet services. Proficient in 2010 Microsoft Office Suite. Skilled in efficient assistant event planning and execution. Knowledgeable of food safety standards and incorporates in daily service. Skilled in provided customer service-centered environment.
WORK HISTORY
The Nationals Ballpark/Levy Restaurant April 2008-September 2017
Suite Attendant
Greeted guests, guest service and inside/outside sales experience desired
Demonstrate a desire to sell while providing strong customer service
Investigated and resolved complaints regarding food quality, service, or accommodations
Monitored food distribution, ensuring that orders are delivered properly and to the correct recipients
Knowledge of all items on the menu to assist guests in answering menu questions
Stocked each serving suite with items such as ice, napkins, plates, cups, folks, spoons, knives
Placed food in chaffers and display cold dishes for immediate service
Communicated with customers regarding orders, comments, and complaints
All food and drink orders, review of final bill, required signature from Suite Host, inventory, restock are performed on a hand held electronic device Suite Mate
Accepted payment from customers, and make change as necessary on Suite Mate; Reviewed final bill with Suite Host and corrected discrepancies when needed
Remove food from dirty dishes for runners to pick up
Monitored and ordered supplies or food items and restock as necessary to maintain inventory
Understands and performs all aspects of Suite set-up as directed and Upholds Levy’s policies and procedures
Food Team October 2007-April 2008
Server/Runner
Set-up and display food on the buffet table for serving inside and outside events
Walked and served hors d’oeuvres at parties and receptions
Replenished food and drinks in the serving area as needed
Broke down equipment and ensured proper organization of serving area
Sinfully Wright Catering Service January 2006-April 2007
Server
Coordinated services for events, such as accommodation and transportation for participants at private parties
Picked-up food, serving equipment from Sinfully Wright Catering and delivered to event
Set-up and displayed food on the buffet table for serving
Replenished food and drinks as necessary
Dissembled equipment, cleaned service area
Advocates of Justice and Education, Inc. March 2004-September 2009
Executive/Program Assistant
Greeted clients, guests and visitors and provide general information about the organization
Compiled and analyze information from a variety of resources to prepare reports
Coordinated all data collection and monthly statistical count
Ensured the quality of and timely circulation of the agency newsletters, publications, training notices and calendar of events
Maintained various files such as organization case files, intake forms
Managed intake sign-in log and general correspondence files
Performed telephone and walk-in intakes for AJE clients and processed intake information
Ordered office supplies, maintained office equipment
Utilized Microsoft products to create, process and maintain a variety of documents and administrative records
Maintained database for Outlook, PC Law and Webstars
The National Council on the Aging, Inc. April 1991-June 2003
Program Associate
Developed and maintain various statistical records and monthly reports for Project Directors and Program Managers
Composes on own initiative response to routine correspondence not requiring supervisor’s attention and initiates follow-up as needed
Draft responses to non-routine correspondence for supervisor’s approval, develops and update form letters for information about the program; periodically revises existing letters, incorporating current information
Process, manages and prepare departmental check requests, follow-up on outstanding invoices, and bill
Coordinate and assemble department mass mailing of sub-grant renewal package to 63 SCSEP projects
Input MIS data into database and maintain batch sheets for new-hire enrollees and terminated enrollees, proof all information before submitting to personal for processing
Screened all incoming telephone calls, response to routine questions and furnishes information; initiates follow-up if action needed also provided relief for organization switchboard operator
Technical editor for department (NCOA/SCSEP Bulletin)
Attended and assisted with The National Council on the Aging, Inc. yearly Project Director’s conference
EDUCATION
D.C. Skills Training Center, Washington, DC (Business Administration)
Trident Technical College, Charleston, SC (Business Communications)
Booker T. Washington High School, Norfolk, VA
VOLUNTEER ACTIVITIES
Greater Southeast Community Hospital (UMC) – Receptionist
DCPS – Food Services
Fairlawn Citizens Association– Editor and Distributor
Family Reunion and Various Events – Catering Services Coordinator
Neighborhood Seniors – Chauffeur
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