C Nd

Margery J oy M ottern

**** * ******* * ***** D rive # 14107

Pearland T exas 7 7584

469-***-****

************@*****.***

CAREER O BJECTIVE

I a m s eeking a c ustomer s ervice p osition w here I c an e xpand o n m y e xperience i n t his f ield and u tilize m y e xperience t o i ncrease b oth c ustomer s atisfaction a nd t he c ompany’s o verall reputation.

PROFESSIONAL E XPERIENCE

HOLIDAY I NN H ouston, T exas

F ront D esk A gent/Night A udit May 2 005 - J anuary 2 007

Greet, r egister, a nd a ssign r ooms t o g uests o f h otels o r m otels.

Make a nd c onfirm r eservations.

Perform b ookkeeping a ctivities, s uch a s b alancing a ccounts a nd c onducting n ightly a udits.

Prepare f or b asic f ood s ervice, s uch a s s etting u p c ontinental b reakfast o r c offee a nd t ea supplies.

Clean a nd m aintain l obby a nd c ommon a reas, s uch a s r estocking s upplies a nd p erforming a nightly w alk t hrough o f p remises

FAIRFIELD I NN B Y M ARRIOT H ouston, T exas

A ssistant G eneral M anager January 2 007 - S eptember 2 007

Oversee f ront d esk a gents a nd h ousekeeping. R esponsible f or t he r unning o f h otel w hen General M anager w as a way.

Plan, s chedule a nd s upervise t he w ork o f o ther e mployees. HOMEWOOD S UITES B Y H ILTON H ouston, T exas

S ales M anager September 2 007 - M arch 2 008

Resolve c ustomer c omplaints r egarding s ales a nd s ervice.

Determine p rice s chedules a nd d iscount r ates.

Monitor c ustomer p references t o d etermine f ocus o f s ales e fforts.

Maintain a ctive s ales a ccounts a nd p roduce n ew a ccounts f or b usiness. COMFORT S UITES M arysville, Ca.

F ront D esk A gent/Night A udit March 2 011 – J une 2 014

Greet, r egister, a nd a ssign r ooms t o g uests o f h otel.

Make a nd c onfirm r eservations.

Perform b ookkeeping a ctivities, s uch a s b alancing a ccounts a nd c onducting n ightly a udits.

Clean a nd m aintain l obby a nd c ommon a reas, s uch a s r estocking s upplies a nd c ompleting nightly w alk t hrough o f p remise t wice a s hift.

Prepare f or b asic f ood s ervice, s uch a s s etting u p c ontinental b reakfast o r c offee a nd t ea supplies.

EDUCATION

Brownwood H igh S chool B rownwood, T exas

H igh S chool D iploma ADDITIONAL S KILLS

I h ave g reat c ustomer s ervice s kills a nd w ork v ery w ell w ith o thers

I h ave t he a bility t o a dapt t o s ituations a nd s urroundings v ery q uickly

I h ave s trong a bility t o w ork i n v ery f ast p aced e nvironments

I t ake p ride i n m y d aily a nd o verall p erformance t o s ucceed i n m y p osition REFERENCES

S AMUEL M OTTERN ( 36YRS) 7-75-378-****

J EAN K EEBLE ( 6YRS) 5-30-742-**** (G M) C OMFORT S UITES

D IANE B YRD ( 6YRS) 2-17-851-**** ( W ORK A SSOCIATE) C OMFORT S UITES

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