Manager Customer Service

TANYA ROSE OLDHAM

*** ********** **., *** *******, MA 02746 C: 508-***-**** ********@*******.*** Executive Summary

High-energy manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Qualifications

Cross-functional team management Sound judgment

Salary structure/compensation analysis Computer-savvy Supervision and training Calm under pressure

Complex problem solving

Professional Experience

Accounting/Office Manager Mar 2016 to Present

RLD Transportation, Inc. - New Bedford, MA

Continuation of all previous duties with increased responsibilities including: Full oversight of staff including monitoring performance, hiring, firing, compensation, and benefits

Heightened responsibility to analyze company financials and the monthly bottom line Ensure all office machines and software are functioning properly Responsible for upgrading procedures, policies, software and any other necessity to ascertain improved company performance and growth

Accounting Manager Jan 2011 to Feb 2016

RLD Transportation, Inc. - New Bedford, MA

Oversee all aspects of Accounts Payable and Accounts Receivable Process credit checks for new and past customers with service gaps Handle all inquiries both in house and external regarding company financial information

Monitor all company bank activity including incoming and outgoing ACH/Direct Deposit and wire transfer payments

Reconcile monthly bank and credit card statements

Regularly monitor company credit profile and score to ensure accuracy Create weekly and monthly financial reports relating to profitability and business volume

Directly supervise three office personnel and indirectly supervise remainder of staff and management

Implement procedures for conflict resolution and employee performance reviews Oversee Human Resources responsibilities including payroll, paid-time-off tracking, employee benefits, employee reviews, updating of all required documentation Manage company retirement plan including making weekly contributions and annual updates

Handle maintenance and updating of all office machines, furniture and equipment Maintain that all company and employee insurance is up-to-date and provides sufficient coverage

Responsible for quarterly and annual corporate tax payments and assisting outside CPA with information for annual tax preparation

Strategically assisted in the implementation of a new software program in order to streamline operations and to go virtually paperless Incorporated and continue to maintain an office wide recycling program Accounting Associate Jan 2010 to Dec 2010

RLD Transportation, Inc. - New Bedford, MA

Processed and paid all incoming invoices

Processed and deposited all incoming payments

Prepared and monitored weekly, monthly and annual reports and finance tracking Responsible for tracking employee hours and processing weekly payroll Made all payroll and company tax payments

Initiated a software transition to adopt an integrated program where operations and accounting were stored within the same system

Began companywide recycling program and reduction of paper usage Tax Professional Dec 2008 to Apr 2009

Ameritax - Fairhaven, MA

Completed client tax returns accurately to ensure the greatest legal refund amount possible

Treated clients kindly and professionally to create long lasting relationships as their tax and financial partner

Maintained knowledge of current tax laws and policies in order to enhance client understanding

Realtor Mar 2008 to Dec 2010

KAM Realty - Fall River, MA

Encountered and maintained clients through advertising, listing properties, and networking

Assisted buyer clients to find a home including all inspections and paperwork involved therein

Maintained accurate records, files, and information regarding all properties and clients Bartender Dec 2005 to Aug 2010

The RooBar - Falmouth, MA

Maintained cleanliness and organization of bar and restaurant, including serving alcohol responsibly

Emanated friendliness and composure at all times, including extremely stressful, high volume situations

Management of computer systems, credit card sales and all monetary transactions Special Education Consultant Sep 2002 to Jun 2005

Roosevelt Middle School - New Bedford, MA

Assisted special education students in an inclusion setting and provided tutorial services outside of classes

Modified assignments, tests, and quizzes to meet the needs of each individual student Acted as a liaison between my students, their parents, teachers and administrators Attended meetings and completed all documents according to MA Special Education Laws and regulations

Dance Instructor Sep 2000 to Present

Dancemakers - Fairhaven, MA

Instruct students, ages 3 and up, dance in the forms of ballet, jazz, lyrical, acrobatics, tap, and hip hop

Assist with choreography, planning and preparation for recitals, conventions and competitions

Manage office through handling phone calls, customer service, student registration, billing, etc.

Education

MBA, Management 2016

University of Massachusetts Dartmouth - Dartmouth, MA 3.87 GPA

Affiliations

Languages

Skills

References

Bachelor of Science, International Business 2002

Northeastern University - Boston, MA

Concentration in Finance

Minor in Spanish

Universidad Pontificia Comillas (ICADE) - Madrid, Spain International Business Student September 1999-February 2000 Place of Birth: New Bedford, MA

Date of Birth: 9th of December, 1978

Present Resident in Massachusetts

Sex: Female

Status: Married with 2 children (ages 2 and 5)

Hobbies: Running, skiing, snowboarding, hiking, yoga, the fine arts, and quality time with family and friends

The Robby Thatcher Memorial Fund October 2005 to Present Assist organization with fundraisers for student scholarships, gifts and assistance for families of cancer patients and those living with other life threatening diseases The National Association of Professional Women 2015 to Present Network with other professional women to help motivate and support one another through career development and advancement

Conversational Spanish

Elementary French and Norwegian

Corporate Accounting and Finance: Accounts Payable, Accounts Receivable, Credit, Financial Reports

Human Resources: Employee Benefits, Conflict Resolution, Payroll, Performance Reviews, Implementing Company Policies

Highly Proficient with Computer Software: Microsoft Excel, Oracle Based Software, QuickBooks

Available Upon Request

Personal Information

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