Customer Service Sales

Maceo L. Gaines III

Military Veteran

**** ***** **** ** ************, MD 21133

443-***-**** ***********@*****.***

OBJECTIVE

Seeking to obtain a position as a Security Supervisor where my knowledge, skills, and abilities as a security professional can be utilized while monitoring the premises. Establish a safe, controlled, peaceful environment for customers and company personnel and assist the operations manager in daily operation and administration of all physical security services. SUMMARYOF QUALIFICATIONS

Johns Hopkins Hospital, Baltimore MD 11/2013-present Public Safety Officer

Provide internal and external customer service

Monitor and authorize entrance and departure of employees, visitors, and other persons; guard against theft and maintain security of premises

Answer alarms and investigate disturbances

Write reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

Patrol commercial premises to prevent and detect signs of intrusion

Warn persons of rule infractions and violations, and apprehend and evict violators from premises, using force when necessary

Escort high level employees on and off premises

Direct traffic during high volume times

Provide one on one safety detail

Harborplace and the Gallery, Baltimore, MD 05/2009 11/2013 Public Safety Officer

Monitor and authorize entrance and departure of employees, visitors, and other persons; guard against theft and maintain security of premises

Write reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

Call police and fire departments in cases of emergency, such as fire and presence of unauthorized persons

Answer alarms and investigate disturbances

Circulate among visitors, patrons, and employees to preserve order and protect property

Patrol commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

Answer telephone calls to take messages, answer questions, and provide information during non-business hours and when switchboard is closed

Warn persons of rule infractions and violations, and apprehend and evict violators from premises, using force when necessary

Victoria Secret, Baltimore, MD 05/2011 - 05/2013

Cashier

Received payment by cash, check, credit cards, vouchers, or automatic debits

Issued receipts, refunds, credits, and change due to customers

Assisted customers; provided information and resolved their complaints

Established and identified prices of goods and tabulated bills used calculators, cash registers, and optical price scanners

Greeted customers entering establishments

Answered customers' questions, and provided information on procedures and policies

Processed merchandise returns and exchanges

Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans

Stocked shelves, and marked prices on shelves and items LawOfficer of John P. Frye, Roanoke, VA 06/2006 - 03/2009 Debit Collector

Arranged for debt repayment and established repayment schedules, based on customers' financial situations

Located and notified customers of delinquent accounts by telephone and mail to solicit payment

Advised customers of necessary actions and strategies for debt repayment

Persuade customers to pay amounts due on credit accounts and non-payable checks, and to returned merchandise

Conferred with customers by telephone and in person to determine reasons for overdue payments and to review the terms of sales and credit contracts

Located and monitored overdue accounts, used computers and a variety of automated systems

Answered customer questions regarding problems with their accounts

Recorded information about financial status of customers and status of collection efforts

Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors

Sorted and filed correspondence, and performed miscellaneous clerical duties such as answering correspondence and writing reports

Foot Locker - Roanoke Mall, Roanoke, VA 02/2004 - 06/2006 Assistant Manager

Provided customer service; greeted and assisted customers, and responded to customer inquiries and complaints

Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers

Monitored sales activities; ensured that customers received satisfactory service and quality goods

Inventoried stock and reordered when inventory drops to a specified level

Instructed staff on how to handle difficult and complicated sales

Evaluated personnel in sales and marketing establishments

Assigned employees to specific duties

Enforced safety, health, and security rules

Examined merchandise; ensured that it is correctly priced and displayed and that it functioned as advertised

Authorize payments and merchandise returns

Admiral Security, Baltimore, MD 01/2002 - 01/2004

Security Officer

Monitored and authorized entrance and departure of employees, visitors, and other persons; guard against theft and maintain security of premises

Wrote reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences

Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons

Answered alarms and investigated disturbances

Circulated among visitors, patrons, and employees; preserved order and protected property

Patrolled commercial premises; prevented and detected signs of intrusion and ensured security of doors, windows, and gates

Operated detecting devices; screened individuals and prevented passage of prohibited articles into restricted areas

Answered telephone calls; took messages, answered questions, and provided information during non-business hours and when switchboard was closed

Warned persons of rule infractions and violations, and apprehended and evicted violators from premises, used force when necessary

MILITARY EXPERIENCE

United States Navy, Seattle, WA 08/1989 - 12/2001

Religious Program Specialist

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answered telephones, directed calls, and took messages

Maintained and updated filing, inventory, mailing, and database systems, either manually or used a computer

Communicated with sailors and other individuals; answered questions, disseminated and explained information, and addressed complaints

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities

Computed, recorded, and proofread data and other information, such as records or reports

Typed, formatted, proofread, and edit correspondence and other documents from notes, used computers

Completed work schedules, managed calendars, and arranged appointments

Reviewed files, records, and other documents; obtained information to respond to requests EDUCATION

High School Diploma, Business Administration, Northern Senior High School, Baltimore, MD CERTIFICATIONS

Certified Heat Saver First Aid CPR/AED, IPC International Corp., Baltimore, MD OCAT Basic Certification, IPC International Corp., Baltimore, MD Practical and Tactical HandcuffingBasic Certification, IPC International Corp., Baltimore, MD Security Guard Certification, Maryland State Police, Baltimore, MD

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