Customer Service Administrative Assistant

Ellen M. Krumholz

WORK HISTORY:

Home Healthcare Feb 2016 – June 2017

Helped take care of stepfather before his death from cancer last week. Took care of his hygiene needs, distributed meds, fed, cleaned house, laundry, cooking, etc.

The UPS Store Jan 2014 – Feb 2016

Customer Service Associate

Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, Postal, Shipping, & Freight Services and Computer Skills,.

Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and university internal billing transactions.

Operate all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Manager, MS Office and other programs as required.

Receive and process packages for shipping. Manifesting software, generating labels and retrieving packages from customers when requested. Prepare documents for traces and shipping claims.

Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product,

Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure

Verizon/Apac Aug 2009 – Jan 2014

Consumer Representative/Customer Service/Call Center

Answered questions regarding billing, plans, coverage, and account information

Completed troubleshooting regarding technical problems with devices and service

Worked with ACSS system

Interacted with customers via phone 100% time including extensive computer work within client-specific software program

Gathered required information to ensure timely problem solving and taking of orders

Best Buy Corporate Office Feb 2005 – Aug 2009 Executive Assistant

Performed administrative duties for executive management. Responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Backup receptionist.

EDUCATION:

Winona Area Vo-Tech – Winona, MN – Associates Degree in Business Administrative Assistant.

SKILLS:

MS Word, Excel and Outlook

Typing 57 wpm 100% error free

Filing, faxing, and copying

Proficient with scanning equipment and label makers

Mail Processing – incoming and outgoing

Excellent attention to detail

VOLUNTEER WORK:

Humane Society, LaCrescent Animal Rescue, Goodwill and Salvation Army.

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