Customer Service Administrative Assistant
Resume:
Rita Winn Lott
***********@*****.***
SUMMARY
Thorough and capable Administrative Professional with broad-based experience in the corporate, energy, travel and university industries. Efficiently handles multiple projects and provides logistical, calendar and travel support for management while delivering exceptional customer service. Works cooperatively across functional areas, employing sound judgment and discretion in handling sensitive / confidential and proprietary information, and uses proactive approach in completing projects and assignments. Excellent skills in MS Word, Excel, Publisher, and PowerPoint, and other software applications such as tracking tools and multiple complex calendars.
CORE COMPETENCIES
•Office Procedures
•Record Maintenance
•Transcribing Dictation
•Office Automation
•Event Planning
•Typing 55 wpm
•Mail Handling
•Accounts Receivables
•Data Entry 9960 kpm
•Travel Logistics
•Customer Service
•Freight Agent Logistics
•Supplies Management
•Retail Sales
•10 Key Touch
PROFESSIONAL EXPERIENCE
LANDSTAR SYSTEMS, Jacksonville, FL Mar 2017 - Present
Independent Freight Agent (Shreveport Satellite Office)
Responsible for matching authorized and reliable transportation carriers to shippers and coordinating all of the shipping needs for several companies.
DILLIARD’S DEPARTMENT STORE, Bossier City, LA May 2016 – Feb 2017
Sales Associate
Daily interactions with customers for selecting items for purchase / offered the option to each customer to apply for credit with Dillard’s. Weekly price checks and mark down of special sales items. Daily collection of monies for each cash register within the POD during opening and/or
closing of each day. Exceptional customer service was top priority as well as meeting daily sales quotas.
REINHART FOODS, Shreveport, LA Aug 2014 – May 2016
Administrative Assistant
Assisted with data entry, performed accounts receivable tasks on an as needed basis, scheduled travel, processed monthly expenses for company President, Vice President of Operations, and other company personnel, filed purchase orders weekly, prepared quarterly division newsletter, worked with safety team and help with the planning of the company’s annual Truck Rodeo.
ILIOS RESOURCES, LLC, Shreveport, LA Jan 2014 – Jul 2014
Administrative Assistant - Temporary
Handled multi-faceted tasks including but not limited to filing, answering incoming calls, greeting office guests, internet research, USPS and FedEx processing, ordered office supplies, prepared correspondence, entered payroll hours, and worked on special projects as needed.
CHESAPEAKE ENERGY CORPORATION, Shreveport, LA May 2010 – Aug 2013
Administrative Coordinator
Handled multi-faceted tasks including maintaining calendars, meetings, travel details / itineraries, paper and electronic files. Completed expense reports and prepared, recorded and proofread correspondence, invoices, presentations, brochures, publications and reports. Applied comprehensive knowledge of fax machines, video conferencing, projectors and other automated equipment.
•Streamlined office efficiencies by organizing and implementing automated information filing system.
•Ensured confidentiality by coordinating information flow with internal departments and external sources.
•Contributed in selection of qualified recipients for gift giving / philanthropy program, as requests were received.
•Managed accurate inventory for gift giving during special events worth $10K or more.
LOUISIANA STATE UNIVERSITY, Shreveport, LA Mar 2004 – May 2010
Senior Administrative Assistant
Answered multiple phone lines, scheduled meetings and maintained appointment calendars. Planned domestic and international travel details and itineraries and completed expense reports. Prepared correspondence and reports using Microsoft Word and Excel.
•Reduced duplicate orders and waste by updating accurate office supply and equipment records.
•Advised students, ensuring registrations were complete and accurate.
•Negotiated vendor contracts within tight budget constraints and effectively handled logistics for meetings, conferences, convocations and induction ceremonies.
•Improved knowledge base by seeking out training on projects outside job scope.
UNIVERSITY OF ALABAMA, Huntsville, AL Jul 1999 – Oct 2003
Staff Assistant
Managed all aspects of office administration, acting as gatekeeper for Dean and Budget Analyst. Prepared correspondence and reports using Microsoft Word, Excel and Publications. Interacted with students and maintained course schedules for College of Liberal Arts.
•Saved $2.5K annually by printing and binding yearly reports and other documents internally that were otherwise sent for external printing.
•Reduced processing time for storage/retrieval systems by improving filing scheme and removing duplicate reports, correspondence and other documents.
DELTA AIRLINES, INC., Huntsville, AL Aug 1998 – Jul 1999
Reservations Sales Associate and Master Control Room Clerk
Sold air travel tickets, booked car rental, lodging and vacation packages. Monitored other sales associates’ activities via specialized computer system.
EDUCATION
Hardcore Logistics Freight Agent Training – Online Course
Secretarial Certificate, American Technical Commerce, Dallas, TX
Office Specialist Certificate, Draughon Business College, Shreveport, LA
Community Activities
Haynesville Shale Bass Tournament, Inc. – Former Board of Director Member and Treasurer
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