Customer Service Management
Resume:
MANDEEP SINGH ASWAL
CONTACT DETAILS:-
Mob.:- +971-****-*****
E-Mail:- **********@*****.***
OBJECTIVES:-
To obtain a suitable position in your esteemed organization, where I can utilize my qualification and experience to carry out my duties efficiency and to develop a successful career.
ACADEMIC CREDENTIALS:-
2011 : B.B.A.-Hotel Management from Himalayan Institute of
Technology, Dehradun, Uttrakhand, H.N.B.G., University.
2008 : 10+2 from U.A. Board.
2006 : 10th from U.A. Board.
PROFESSIONAL EXPERIENCE:-
Title : Shift Supervisor.
Organisation : Papa Murphy’s Pizza [ Brand of MAM Food Co.]
Location : Mall of Emirates, Dubai.
Period : February 13th, 2017 to Till Date.
Synopsis : Effectively manage the store in the absence of the shift Manager.
: Acts with integrity, honesty and knowledge that promote the culture, values and mission of Papa Murphy’s Pizza.
: Anticipates customer and store needs by constantly evaluating environment and customers for cues.
: Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve staff performance.
: Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
: Discovers and responds to customer needs.
: Organizes opening and closing duties as assigned.
: Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
: Maintains regular and consistent attendance and punctuality.
: Provides quality food and food products consistently for all customers by adhering to all recipe and presentation standards.
: Follows health, safety and sanitation guidelines for all products.
: Consistently monitor quality of food & beverage being served.
: Monitored inventory for facility and placed requisition order.
Title : Team Leader.
Organisation : Le Ricette Di Ciro (Branch of Pollo Street Restaurant & Café, JBR)
Location : Jumeirah Lake Tower, Dubai.
Period : March 4th, 2013 to May 5th, 2016.
Synopsis : Worked in a squad with the strength of 12 peoples.
: Trained new staff on basic operations & all other aspects of
handling various shifts.
: Handling customer complaints.
: Perform the highest level of customer service satisfaction by the
help of team.
: Planning the costing process for ensuring maximum benefit of
the outlet.
: Monitoring operation flow in the outlet to ensure that the
procedure is being followed strictly.
: Assist profit and loss management by cash control and
maintaining inventory.
: Check with customers for any suggestion/complaints.
: Control inventory relevant to service area.
: Flexible, organised & comfortable working in a high pressure
environment
: Comply with the condition of the food hygiene policies.
Title : Steward.
Organisation : Rara Avis. [French Restaurant]
Location : GK-II, New Delhi
Period : August, 2012 – February, 2013.
Synopsis : To ensure the service of food and beverage to the guest tables
with appropriate courtesy and Efficiency, which is at parto the
std. laid by the organisation.
: Responsible for proper charging & billing of guest
consumption.
: Upselling of food & beverage wherever possible.
: Maintaining the Log Book, Inventory Book & Check List.
Title : Steward
Organisation : Corporate Inn.
Location : DLF City, Gurgaon, Haryana.
Period : January 2012 – August, 2012.
Synopsis : To ensure the service of food and beverage to the guest tables
with appropriate courtesy and Efficiency, which is at parto the
std. laid by the organisation.
: Responsible for Weekly inventory.
: Upselling of food & beverage wherever possible.
: Maintaining restaurant clean & organised.
INDUSTRIAL TRAINING:-
Title : Trainee
Organisation : Radisson Blu, Marina, New Delhi.
Period : Sep, 10th, 2010 – Feb. 10th, 2011.
Synopsis : As a trainee to learn and grow my knowledge for my all-over
development in Hospitality Industry.
: Been pro-active and focused as a student and professional.
BEYOND CURRICULUM:-
Ability to create and maintain new relations.
Ability to communicate effectively in both oral and written form.
Excellent problem handling and solving skills.
Good Knowledge in Computer operating and MS Office Package.
Ability to stay focused even in utterly distressed situation.
Positive attitude towards work.
Ability to think strategically and Pro-actively.
PERSONAL DOSSIER:-
Date of Birth : 15th Dec., 1991,
Father’s Name : Mr. Arjun Singh Aswal,
Sex : Male,
Marital Status : Unmarried,
Nationality : Indian,
Linguistic Ability : English, Hindi,
Hobbies : Interacting with People, Making new contacts as well as
friends, Listening music, Chatting.
Passport No. : J7460241
DECLARATION:-
I solemnly declare that the above information is true and correct to the best of my knowledge.
DATE:- / /2017 SIGNATURE:-
Mandeep Aswal
Contact this candidate