Manager Microsoft Office
Resume:
Michael Oats
Aurora, Co. *0018
SKILLS
Expertise in configuring, verifying and troubleshooting high level router and switches.
Expertise in troubleshooting, testing T1, T3, Multilink, DSL, MPLS, MOE and QMOE circuits.
Great experience in working in Small to medium to large enterprise networks.
Able to work at Core, Collapsed Core, Distribution and Access Layers.
Excellent knowledge of Subnetting, LAN, NAT/PAT, VLANS, VTP, STP, IP, ACL, WLAN.
WAN, Frame Relay, PPP and HDLC
Working knowledge of Metro Ethernet Topologies E-Line, E-LAN and E-Tree.
Strong knowledge of Spanning Tree, Ethernet, frame-relay, QOS, DNS, DHCP VLANS, MPLS/VPN technologies.
Strong knowledge and understanding of OSPF, EIGRP and BGP.
Understanding of Cisco, Juniper and Ciena Command Line Interface
EXPERIENCE
9/2017 – Present Charter Communications
Network Engineer
Developed and implemented test cases.
Coordinated with management and engineers for various test results
Implemented test cases on networks and identified root cause.
Insured that all work carried was in accordance to latest technologies and performed necessary quality assurance.
Designed network topologies with routers and networking gear.
Responsible for high level network configuration changes for production.
5/2017- 9/2017 Comcast Universal
Engineer II
Responsible for implementing and troubleshooting CPE issues in all regions of the Commercial Services network on the Metro Ethernet Test & Turn Up team.
Resolved all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed.
Troubleshoots and provides resolutions according to established practices and procedures.
Contributed on cross-functional teams, as required.
Utilized in-depth experience, knowledge and skills in own discipline.
Interfaced with commercial customers in regards to commercial product offerings.
Troubleshoot issues, providing resolutions according to established practices and procedures.
Used solid engineering skills and knowledge to solve moderate to difficult development problems and achieve engineering goals.
Opened and updates service tickets in database/tracking system.
3/2012–4/2017 State Of Colorado Denver, CO
Network Administrator II
Test, Manage and troubleshooting of T1, T3, MPLS and MOE circuits.
Design, Maintenance and Architecture of Colorado State Network Enterprise.
Installation and configuration of Broadband, Edge, Subscriber Edge Routers and Switches.
Manage and maintain State of Colorado Data Center & Disaster Recovery sites.
Installation and Implementation of IP services for many multiple government sites.
Responsible for providing Hi Level configuration, installation, and maintenance of Cisco/Hewlett Packard networks.
Day to day operations manage and maintain DOR, DNR and DOLA networks through Orion Solar Winds Network Monitor.
Perform network upgrades and refreshes for multiple sites.
Development of network convergence strategy, design of network architecture and scalability; network installation; configuration management; test and acceptance.
Provide voice services via Cisco Call Manager, Cisco Call Manager Xpress and Cisco Unity platforms.
Participation in State Wide deployments.
Worked with ISP (Internet Service Providers) and Contracted vendors on network issues, installations and migrations.
5/2011–8/2012 Century Link Communications Littleton, CO
Tier II VOIP Remote Repair Technician
Monitored and tested T1, T3, Multi-Link and MPLS circuits.
Configured and troubleshoot edge router interfaces.
Provided high-level support and management of CenturyLink Midwest region VOIP customers.
Worked with ILEC and CLEC to resolve connectivity issues.
Configured Ethernet circuits through Cisco, Adtran and Netvanta devices.
Remotely worked with field technicians to resolve configuration issues, correct problems and performed end to end testing prior to activation.
Utilizing DACS to trouble-shoot T1, T3 and Multilink circuits.
Build and Troubleshoot dial peers through SONUS phone system.
8/2004–4/2011 Colorado Broadband LLC Centennial, CO
Network Specialist/City Manager
Installed, terminated and ran Catagory3, Catogory5, Catagory6, RG-11 and RG-6 cabling.
Managed, lead and trained Colorado Broadband Installation Technicians.
Successfully facilitated and deployed MFH2 and MFH3 technology for CenturyLink Communications.
Designed and managed MFH technologies for over 100 properties.
Resolved voice, data and signal issues.
EDUCATION
1998–2001 Westwood College Denver, CO
AAS, Computer Network Technology
1990-1994 John F. Kennedy High School Denver, CO
2010-2012 Westwood College Denver,CO
Route & Switch training at Cisco Academy
Certifications
CCNA Route Switch Cert ID.CSCO12438295
ATSA/Internetworking expert
Software
Windows, Microsoft Word, Microsoft Office, Cisco IOS 12.x – 15x and Orion Solar Winds Monitoring Software.
Routing Protocols
RIP, IGRP, EIGRP, OSPF, and BGP.
Hardware
Configure and deploy Cisco Routers (2800,2900,3800,3900,4300)
Configure and deploy Cisco Access Multilayer Switches (2900, 3500, 3600, 3700 3700E, 3750G,4400, Nexus5548, 2248 4500 and 6500.
Configure and deploy Data Center Nexus Switches 5k, 7k.
Configured and deploy Cisco VOIP phones 7811,7940,7960,7965, 8851
Cisco Unified Call Manager
Cisco Unity Voice Mail System
Configured and deployed Adtran Switches (900,908,924, 924E and Netvanta)
Configured and deployed HP Procurve 2500, 2600, 2800, 3500yl, 4100, 4200, and 5300
Titan 5500,
Configured and deployed Cisco Wireless Aironet 1200 and AIR-CAP2702I Wireless Access Points.
Barracuda Networks Load Balancers 440 series.
Troubleshoot Test and Monitor of T1, T3, Multilink, MPLS, MOE circuits.
Checkpoint Firewalls
Ticketing Systems
Remedy
CA Service Manager
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