Manager Customer Service

KIMBERLY ASHWELL

*** ************ ****. **************, ** 24073 540-***-**** ac2xax@r.postjobfree.com

Qualifications Profile

Quality-focused professional offering broad-based experience in office administration, accounting procedures, and customer service. Leadership expertise in training, scheduling, supervision, and performance reviews.

Effective Communicator who is able to convey complex information in meaningful terms. Excellent interpersonal and written communication skills supported by a high degree of integrity.

Critical Thinker with experience collaborating on payroll and general ledger management. Proven success in prioritizing and completing multiple responsibilities without supervision.

Problem Solver who works well under pressure and against deadlines. Innovative in identifying and implementing solutions.

Fast Learner who enjoys acquiring new skills and is willing to be trained. Proficient in MS Office Suite.

Additional Strengths

Customer Relations

Time & Resource Management

Ethical Standards & Practices

Team Building / Staff Development

Inventory Management

Organized /Detail Oriented

Professional Experience

Meredith’s Salon & Spa, Christiansburg, VA 9/12 – Present

Salon Manager

Manage up to 11 employees train new hires, delegate tasks, oversee performance, initiate in-salon education, and complete monthly reviews. Work with accountant to prepare weekly payroll and maintain general ledger. Manage inventory and salon purchases.

Promoted from Front End Manager to Salon Manager in August 2014. As Front End Manager, performed secretarial duties including phone management, scheduling, and payment transactions.

Attend regional Focus Groups and educational events regarding market trends and industry changes.

Work with owners on marketing strategies including contests and incentives for clients and employees.

Flannel Gurl Records, Christiansburg, VA 3/10 – Present

Co-Founder

Entrepreneurial drive and vision demonstrated through the startup and development of a successful small business that seeks talented artists and negotiates agreements to promote, record, and release their music. Work with clients on decision-making, project funding, and distribution. Manage inventory, bookkeeping, and vendor relations.

Completed20 releases for bands across the country and in Sweden; 3 have advanced to next label level.

Inside Out Salon, Christiansburg, VA 10/10 – 8/12

Operations Director

Oversaw staff, trained new hires, delegated tasks, and handled performance issues. Introduced marketing initiatives and performed general office duties including scheduling, payroll activities, bank deposits, and inventory.

Promoted from Salon Coordinator to Operations Director in October 2011.

Regis Hairstylists, Christiansburg, VA 6/04 – 4/08 and 11/09 – 10/10

Hair Stylist

Education

Regent University School of Law, Virginia Beach, VA ~ graduating 2017

M.A. in Law with concentration in Business Administration, GPA 3.6

Mid-Atlantic Christian University, Elizabeth City, NC ~ graduated 2009

B.S. in Leadership and Administration, Dean’s List 2007-08

Resident Assistant and Summer Intern, 2007-09 Service Learning Projects, 2007-09

Community Service: I Got Brains! Fest, Co-Founder, 2012-13 Fever to Sing Arts Collective, Manager, 2010

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