Software QA Analysis

Lingling Zhu

Address: *** ******* *** ****** **

Tel: 916-***-****

Email: ***********@*****.***

OBJECTIVE

Software Quality Analysis

TECHNICAL SKILL:

8+ Professional software QA experience in North America

Solid understanding on software development life cycles and QA methodologies

Software quality specification analysis

Test analysis and planning

Client and server function, regression, API, provisioning and system tests

Linux and Windows operating system

Bug tracking methodology

Oracle database, SQL Server, postgres database, Cassandra, Zookeeper, Access; IBM Cognos reporting system

Expertise in QA tools: Jira, Testlink, Selenium, P4, SVN, Sharepoint, Confluence page, Rally, Bamboo, HPSA, puppet …

Professional experience in Microsoft office(Excel, Word, PowerPoint, Access, Outlook)

IT infrastructure and environment, e.g. Redhat, CentOS, VmWare, vSphere, Windows Server, JBoss, Tomcat, WAN, LAN, Javascript, HTTP, HTML, XML, Perl, Python, C#, Shell

Personality:

Desire for quality, detail oriented and extreme patience

Strong customer focus to ensure the implementation fully meet customer requirements

Strong team player and team work

Quick learner for new technology

WORK EXPERIENCE:

Nuance Communications Ltd. Montreal QC Jun. 2009 – Aug. 2014

Folsom, CA Aug. 2014 – Jan. 2017(Remote)

Nuance Cloud Server QA

Worked in Agile development system

Nuance Voice Control product testing planning with Jira, Rally and confluence page

Analyze product requirement and system specification

Define software test methodology for application

Set up test environment by installing and configuring complex NCS server components in Linux and Windows System

Build automation test cases with Python

Created test plan and test cases for NCS voice dialogue product based on the voice product specification

Reviewed and analyzed test results, troubleshoot issues and generated test reports

Isolated system complex issue to developer team by analyzing the system log and test results and reported and tracked bugs in Jira bug tracking system

Manual and automation testing

Server functional, performance testing

Software version control with SVN

Software continuous integration and release management with Bamboo

AldeaVision Solutions Inc. Montreal, QC Mar. 2008 – Sep. 2008

System Test Engineer (Contract for Olympic Games Project)

Planned and verified AldeaVision video transmission system

Simulated, configured and verified AldeaVision network equipment running in LAN and WAN environment

Sony Ericsson North Carolina Oct. 2007 - Mar. 200 8

GSM/UMTS Terminal Device Verification Engineer (Contract)

Planned field test for SonyEricsson GSM/UMTS terminal equipment

Created test plan and test cases

Performed mobile terminal field testing

Analyze test result and present test report

3D-Cellular Inc. Montreal, QC Mar. 2007 - Oct. 2007

Software Quality Assurance Engineer

Analyzed and verified 3D-Cellular database application software (Ericsson DTT, Nortel DTT, Lucent DTT, NOKIA DTT…) by using Visual Basic, software test tools

Created test plan and test cases

Performed manual and automatic software testing

Bug analysis and tracking

NOKIA China Jan. 2005 - Dec. 2005

GSM/UMTS System Optimization Engineer (Contract)

Optimized GSM network for core network (NSS and SMSC part)

Evaluated NSS network performance by analyzing data in Access

Troubleshoot SMSC by analyzing database (Access, Excel)

Present solutions to improve NSS and SMSC network performance

EDUCATION

M.S.E.E. - Concordia University, Montreal Quebec 2002-2006

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