Customer Service Sales

ANDREA J CUNNINGHAM

** ******* ***** *************, ** 25504 304-***-****

Professional Profile

Marshall University, BBA graduate with record of success in sales management, office management and marketing. Results oriented self-starter with ability to drive growth, resolve conflict, improve morale, and consistently exceed profit goals. Strong customer service skills.

+ Management- Solid background in planning and executing sales/marketing plans. Hands on

manager with developed negotiation skills. Equally strong in budget and financial management.

+ Marketing- Proven ability to recognize and capitalize on market trends and assume bottom-line

Responsibility for planning, pricing, merchandising, event planning and advertising.

+ Team Building- Decisive team leader with extensive experience recruiting and hiring staff, developing

talent and creating effective training programs.

+ Communication- Persuasive communicator with well developed presentation and negotiation skills.

Experience

Area Psychiatric and Psychotherapy Group, Inc 2005-2017

Office Manager

Managed all facets of operations and daily business.

Managed budgets, payroll, taxes, ordering, record keeping, bill payment and business relations.

Managed billing and coding for office.

Managed all clinical and administrative staff including hiring, orientations, training, continued education,

reviews, and all other Human Resource issues.

Sodexho Corporation at Marshall University 2002-2005

Catering Sales Coordinator

Managed daily operations of the catering office. Implemented payment arrangements with clients and

resolved customer service issues.

Coordinated catering events with client.

Marketed new catering business as well as maintaining customer service for existing clients.

Lazarus Department Store(Federated Department Stores) 1990-1998

Executive Sales Manager/Retail and Restaurant Manager

Oversaw retail and restaurant operations for large national retail department store. Directed workforce

to exceed sales and profit goals. Created special promotions designed to increase visibility, traffic flow, sales, and profitability. Coordinated purchasing, inventory planning and control. Recruited and developed sales staff. Reduced employee turnover by 50%. Served as acting store manager, assuming

responsibility for customer and associate concerns throughout the store.

+ Increased restaurant sales by 100%

+ Rated number one in customer service for Lazarus Department Stores multiple seasons.

+ Produced largest profit margin in the company for (5) five years, up from the lowest profit center storewide.

+ Increased double digits over sales plan (6) seasons in the retail foods area.

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