Manager Customer Service
Resume:
Sikeithia Wilson
Saint Rose, LA **087
*******@***.***
Career Objective:
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through years of experience as an Office Manager, Bookkeeper, Administrative Assistant, Hr Generalist, and Customer Service Manager.
Key Skills:
Office Management
Policies and Procedure Manuals
Bookkeeping/payroll
Quick Books
Teambuilding/Supervision
Report and Document preparation
Staff development and training
I9 Compliance
ADP Payroll service
Stromberg Time System
Spreadsheet/Database creation
Accounts Payable/Receivable
Records Management
Meeting and Event Planning
Inventory Management
Drug Testing
Experience:
Green Coast Enterprises:
2015/Current duties and responsibility as Office Manager:
Recruiting potential new hires.
Bookkeeping
HR
Onboarding
Property Management
Google Admin.
Office 365 Admin.
Harvest Admin.
Overseeing or directly providing administrative functions.
Creating and maintaining physical and electronic filing systems.
Maintaining necessary contracts for the effective operation of the office.
Identifying important deadlines such as license and insurance renewal dates and making sure the appropriate manager responds to them.
Issuing checks and making payments.
Making sure our computer systems and other office equipment is maintained and operational.
Event Planning (Ground breakings, Happy hours, Company dinners etc..)
Achievements:
Promoted from Office Admin to Office Manager in January 2017.
Hudson Group New Orleans Airport 2004-2015
Office Manager, Bookkeeper, Hr Generalist. 2006-2015
Continually promoted during my 11 year tenure with Hudson Group. Culminating in current responsibility for coordinating all office functions and supervising a team of over 64 employees.
Results:
Developed efficiency-enhancing workflow process improvements that made it possible to accommodate increasing responsibilities.
Helped drive a 30% increase in Customer satisfaction as measured by secret shop surveys taken each month.
Quickly became a trusted Bookkeeper/ Office Manager earned a reputation for maintaining a positive attitude and producing high-quality work.
Areas of Excellence:
Bank Statements
Expense Reports
General Ledger
Financial Reporting
Financial Reconciliation
Regulatory Compliance
Tax Laws
Deposit Processing
Achievements:
Entrusted to be the only person trained in the ADP Payroll service, Bookkeeping, On-boarding process, I9 Compliance, and Authorized Signatory for the N.O.A.B.
Carefully managed sensitive issues: identified employee theft by carefully monitoring Petty Cash, Daily Deposits, and Daily Shift Reconciliations. Confidentially reported issues to management that lead to several arrest.
Promoted to Customer Service Manager in 2014 and improved Customer Service by implementing 3 different corporate lead programs to a staff of more than 64 employees an improving scores.
Education:
High School Diploma from Destrehan High School 2002
References:
Chuck Bowie: Senior Vice President of Hudson Group years worked together 8
Erica Harris: 504-***-**** Cummins Power South Corporate Recruiter
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