Customer Service Human Resources

Angela Miller

Martin, TN 731-***-****

**********@*****.*** linkedin.com/in/angie-miller-818a8960

Human Resources and Business Manager

Established track record of effective managerial and human resources experience in the insurance, education, and banking sectors.

Exceptional administrative background with over 15 years' experience managing all aspects of the human resources function. Successful in providing overall leadership and guidance to HR functions by overseeing talent acquisition, career development, employee relations, compensation, and benefits. Verifiable track record of recruiting prospective employees while aligning business requirements with the correct skill set to ensure business goals are met and exceeded. Possess exceptional consultative skills, including written and verbal communication, as well as, critical thinking.

Areas of Expertise

Microsoft Office

Payroll/Benefits Administration

Talent Acquisition/Recruitment

Interpersonal Skills

Efficient Time Management

Professional Coaching / Teaching

Conflict Management / Problem Solving

Change Management

Excellent Organization Skills

EEO/Affirmative Action Compliance

Professional Experience

Miller Insurance & Financial Services, Martin, TN

Owner/Agent, October 2011 - September 2017

Founded financial services company and spearheaded all phases of the sales cycle from prospecting to close and follow-up support. Introduced a complete portfolio of insurance and financial products, serving as a trusted advisor to businesses and individuals.

Developed and implemented all human resources functions, to include recruitment, training and development, labor relations, affirmative action, workers compensation administration, compensation, and benefits. Lead organizational growth while identifying improvements, and developing talent.

Accelerated client growth by 110% within 6 months, through insurance, finance, and retirement workshops.

Administered weekly payroll, wage and salary policies, and employee performance evaluations, while continuously updating evaluation criteria and maintaining company bonus plans.

Orchestrated work schedules, attendance policies, and other applicable operating rules, policies, and procedures.

Investigated any EEO or Affirmative Action issues or complaints to ensure compliance with Federal, State, or municipal laws.

State Farm, Huntingdon, TN

Internship for insurance agency, April 2011 - September 2011

Amplified insurance, banking, and investing sales for a local branch of a $75 billion group of insurance and financial services companies. Generated, evaluated, solicited, and closed an average of 10 new insurance policy sales per week.

Secured an average of 20 appointments per week to identify prospective client’s financial resources and needs. Provided ongoing, continuous customer service and account management to the client base.

Boosted client retention by 15% through superior customer service and advanced selling techniques.

Generated a 50% increase in outbound marketing and advertising efforts by utilizing outbound calling and community outreach.

Improved and administered database filing system and agency management system.

Conducted insurance premium calculations and kept records of insurance coverage, while recommending improvements.

Regions Bank, Jackson, TN

Branch Manager and Investment Representative, March 2004 - January 2011

Oversaw a branch team consisting of 8 customer service representatives and 3 personal bankers providing a full line of personal and business banking services. Maintained an effective workforce to maximize bank financial goals, reduce costs, and elevate customer relations and satisfaction.

Recruited, hired, trained, and supervised 15 new employees over the course of management position, to include implementation of new training programs, centralization of HR transactional processing, and delivery of HR data and analytics to stakeholders.

Achieved the highest attainable recognition for excellent operations, service, and growth.

Awarded highest customer service satisfaction scores over 24 consecutive quarters.

Succeeded in maintaining compliance with all regulatory requirements, through keeping accurate personnel, human resources, and 1-9 files compliant with federal and state regulations.

Supported and facilitated implementation of all human resource policies, procedures, and practices.

Education

Doctor of Business Administration, Business Administration/Human Resource Management, In Progress

Baker College, Flint, MI

MBA, Business and Human Resource Management, January 2007

Baker College, Flint, MI

Bachelor of Science in Business Management, 2002

Union University, Jackson, TN

Credentials

FINRA Series 6 License

FINRA Series 63 License

Property and Casualty Insurance License

Life and Health Insurance License

State of Tennessee Notary

Professional & Community Involvement

Martin Rotary Club, current ... Board of Directors

Rotary Club International, current ... Paul Harris Fellow

Martin Business Association, current

Weakley County Chamber of Commerce, current

Central Baptist Church, Insurance Committee

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