Project Manager

Poornima Diddi

Aurora, IL - *****

Cell: 224-***-****

*******@*****.***

Enterprise Architect and Manager with over 16 years of leadership experience in designing innovative business solutions for corporate clients. Advanced levels of technical knowledge combined with sound business vision and project management skills. Exceptional problem-solving and written and verbal communication skills, with broad understanding of UML, databases, EAI and related applications. Enjoy leading teams to deliver end-to-end solutions to customers.

Core Qualifications

Service-Oriented Architecture

Business Process Mapping

Project management

Web Application Development

Team Leadership

ITIL & TOGAF

Education

M.C.A – Master of Computer Applications, Jawaharlal Nehru Technological University, India

Professional Experience

Enterprise Architect, Financial Services

04/2010 – Present

Sears Holdings Corporation

Hoffman Estates, IL

Translated technical specifications into project scopes of work and product requirements while spearheading design and development of databases and enterprise solutions.

Designed and implemented B2B applications and integrated with store and online that extended service offerings and increased revenue by 10% and increased customer satisfaction rates

The layaway offering with several payment options was implemented across all 5k sears/Kmart stores and online/mobile, service offerings increased revenue by 30% and increased customer satisfaction rates

SME for layaway (internal business) and payment authorization systems (3rd party tools from Verifone/Citi)

Built private cloud for PCI applications and interacted with security and enterprise architecture governance body and Vendors to comply with standards and finalize the specs

Environments were Java/J2EE, ESB/Web methods, REST/SOAP web services, MQ, Jboss/Wild fly and Mysql/Oracle/Cassandra database servers

Implemented reporting services, analysis services and ETL jobs for sales/refunds information in Teradata for analytics team to generate business reports using tableau and Big data

Designed and implemented back office transaction processing module saving clients on average $200K per year and creating a new selling point

Carried out application database upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.

Engineered solution to capture missing sales and achieved 95% success rate.

Provided the integration solution, implementation and support of a third party solution like Automated Credit limit increase for Citi Credit Card, Why not lease it, MCX mobile wallet and Payment Authorization systems. And Emails Transactional API and mobile notification integration with Responsys.

Integrated the web applications access with web seal authorization, MyAccess user authentication, COMODO cert/key generations and involved in server builds and setting up required VPN tunnels, Load balancers (VIPs), firewall rules on network side and establishing communication with external vendors through ESB (Enterprise service bus) orchestration.

Worked very closely with Global Project Teams including Enterprise architects organization, Operational Architects, Information Security, IT infrastructure and Network teams to ensure the solution is compatible and a long term fit for the company.

Successfully run holiday readiness program to ensure the applications sustain peak load during thanksgiving and Christmas holiday period, involved in Jmeter load test / Soasta stress test reviews and Support roaster reviews

Created, implemented, and maintained a Two Tier onshore / offshore delivery model that increased revenue by 30%, accelerated project timelines, and bolstered customer satisfaction rates

Produced 30% increase in project profitability by revamping implementation processes and timelines, and generated 40% increase in revenue per project through improvement of customer training processes and offerings

Initiated and implemented an 8-hour resolution policy for all high-priority issues, helping to best meet client needs and advance brand Origin as a true client partner.

Sr. Java / Documentum Consultant

03/2008 – 12/2010

British Petroleum / Computer Task Group

Aurora, IL

Led team to plan, design, and implement applications and software.

Collaborated with business analysts, developers, and technical support teams to define project requirements and specifications.

Designed, developed, and managed web-based applications, databases, network accounts, and programs.

Launched complex recovery solutions to safeguard mission critical data

Implemented WDK customizations and Implemented work flows with life cycle with 4 states with routing process depending on assigned RACI roles. Developed DK applications for operations teams

Implemented retention policies, notification emails and Documentation Transformation Services (DTS) to auto render word documents to PDF or HTML in TBO.

Sr. Java Developer

11/2007 – 03/2008

Fimat USA, LLC (New Edge)

Chicago, IL

Involved in process improvement and support a data integration application. Yolus is being extensively used by Finance, Risk departments of Trading Business in Fimat USA, LLC. It is an in-memory solution for a complex trading and settlement infrastructure to deliver a cross-product, cross location view of an enterprise in one system.

Implemented open adapter tool to transfer data, cruise control for scheduling and continuous integration, Nagios monitoring, DTS Scheduling using SQL Enterprise Manager and java/j2ee web application with struts MVC and hibernate ORM solution

Implemented application developments, resolved performance issues, and provided end-user training on hardware and software.

Sr. Systems Analyst

07/2005 – 10/2007

Caterpillar Inc. / Satyam Computer Services Ltd

Aurora, IL

Involved in analyzing and gathering the requirements for different modules by interacting with the customer

Implemented Class A Dashboard, Supply Chain Dashboard, Resynchronization tool, IRA Audit Tool, Shop application etc. they provide an instant view of the “Health of our Business.” Class A Dashboard displays ten different Key Performance Indicators with daily performance charts and root causes showing the deficits at any stage in a single glance

Developed use cases using UML, UATP and SRS documents according to business requirements.

Designed and Developed JSPs and Servlets. Involved in the implementation of Struts framework, developed action classes and form classes. Involved in the implementation of Hibernate and spring framework.

Involved in developing presentation layer using JSP, HTML, Java Script, VBScript and AJAX implemented extreme components. Developed stored procedures, functions and triggers using PL/SQL, Implemented JFree Charts for generating the dynamic graphs. Developed sqlload jobs on VMS platform and scheduled AVJS jobs for data load requirements.

Systems Engineer

03/2001 – 02/2004

Syntel India Ltd

Chennai, India

Analyzing the requirements, Designing & Developing

Created physical files and the logical views for them to retrieve data according to the various criteria.

Expanded standard report templates to provide users with easy access to information specially tailored to their requirements

Involved in change of Customer billing format, various new inclusions are there to make the invoices more user friendly

Coded and designed the screens as per the project specifications using SEU

Integrated new Vertex tax package into the existing system

Enhanced the existing trouble ticket system with new data collection and workflow features

Unit Testing and Code reviews, Configuration Control, Bug solving and Maintenance

Environment AS/400 (RPG400, CL/400), DB2/400 and OS/400

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