Supply Chain Customer Service

Summary of Qualifications

Highly analytical, data-driven and goal-oriented supply chain management professional with a demonstrated history of significantly improving organizational profitability. Dedicated team leader with an established record of implementing supply chain strategies that significantly improve cost-effectiveness of everyday operations. A broad understanding of organizations and an understanding of the necessary trade-offs that will occur when making a decision.

Professional Experience

Destaco – Auburn Hills, MI

A Global Manufacturer of Industrial Goods

Global Materials Manager October 2016-Present

Effectively implementing materials management to manage inventory and replenishment strategies globally. Leading and fostering the continuous improvement roadmap for the supply chain team.

Manage over one-hundred and fifty thousand item number’s global inventory strategy

Driving a standardization project to reduce complexity and create further visibility of the inventory and financial traceability.

Identified and corrected a product line gap of supply and demand to avoid logistic costs of over fifty thousand dollars monthly, and got customer service levels back to ninety-eight percent on-time delivery in a fourth month window.

Global Supply Chain Analyst October 2013 – October 2016

Implemented the global supply chain strategy through completion of complex analysis and reporting, resulting in elevated supply chain performance and capability.

Received Improver/Grower Continuous Improvement Annual Award in 2015 for successfully implementing a stocking and logistic plan that significantly reduced stock-outs and logistic costs, while only slightly increasing inventory levels for a specific product line.

Worked with a team to source a part of a critical revenue driver that resulted in savings of over $250 Thousand

Designed and publish a monthly supplier scorecard to track the top global suppliers.

Designed and publish a monthly inventory dashboard to track levels of unwanted stock and help design plans to reduce this inventory.

Designed and publish a monthly on-time-delivery Report to track the eleven global plant’s customer service levels.

Science Application International Corporation – Sterling Heights, MI March 2011 – October 2013

A Government Defense Contractor

Supply Chain Analyst

Supported the Joint Logistics Integrator for the Mine Resistant Ambush Protected (MRAP) Vehicle Joint Program Office (JPO).

Frequently exceeded expectations to produce and improve existing reports and develop new reports.

With the Supply Chain team, developed a standardized reporting format to streamline the data input to significantly reduce production time of each report produced.

With a cross functional team, assisted in developing a database to store current and historical data, so that the information can be more easily dissected and analyzed.

Consistently met the customer’s demanding deliverable schedule

TACOM - Warren, MI March 2010 – March 2011

The Logistic Arm of the United States Army

General Supply Specialist

Worked within the Material Fielding and Training Directorate as a Supply Specialist in charge of tracking, requisitioning for and maintaining all supply levels.

Provided guidance to supply personnel involved in analyzing, investigating, controlling, and initiating actions required in processing the MILSTRIP program for equipment stored by U.S. Army Depots and storage sites.

Assured execution of plans with responsibility for integration of all functions with special emphasis in the areas of supply and maintenance programs and plans.

Worked as the lead Supply logistician in support of OIF (Operation Iraqi Freedom) for SOCOM on a six month deployment.

Tracked and maintained inventory for the main site in Balad, and three forward operating bases to include Tikrit, Al Asad, and Baghdad in Iraq.

Established an inventory system to right size the on-hand inventory and communicated with the OEM stocking levels and potential future demand.

Gallagher Kaiser Corporation – Detroit, MI

A Tier One Supplier of Paint Finishing Systems to the Automotive Industry

Procurement Analyst June 2006 – May 2009

Oversaw procurement strategy and all receiving and inspecting of incoming shipments. Tracked purchase orders, requested quotes for processing, verified shipping dates and ensured all required information was submitted. Maintained all documentation and drawings.

Researched fabrication purchasing process, locating inefficiencies and suggesting changes to upper management, which saved a total of $1 million in 2007.

Converted to paperless shipping system, eliminating significant amount of costs associated with locating materials.

Established and maintained a comprehensive database of customers, subcontractors and suppliers.

Various Positions May 1996 – May 2006

Progressed through the organization with increasing responsibilities throughout the supply chain.

Shipping/Receiving Clerk

Document Control Clerk

Operations Assistant

Estimator

Assistant Project Manager

Education

Eastern Michigan University – Ypsilanti, MI 2012

Master of Business Administration

Wayne State University – Detroit, MI 2007

Bachelor of Science in Business Administration; major in Business Logistics

Skills and Certifications

Highly proficient in Word, Excel, Access, Outlook and PowerPoint

SAP & Oracle Experience

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