Manager Customer Service

Angela Litwicki

**** ****** **

Letohatchee, AL *6047

Phone: 334-***-****

Email: *********@*****.***

QUALIFICATIONS & SKILLS

•Customer Service & Relations

•Patient Relations and Record Maintenance

•Office Management & Operations

•Filing & Data Archiving

•Recruiting & Interviewing

•Team Management, Training & Leadership

•Building New Business Relationships

•Telephone Reception/Secretarial Skills

•Cash register counts and recording

•Shipping & Receiving

•Verify client medical/insurance information

•Employee scheduling

•General Bookkeeping & Accounting

•Proficient at Excel, Word & Power Point

•Sales & New Account Processes

•Inventory

•Purchasing

•Photography & Set Design

EDUCATION

-1993 high school diploma, Montgomery County High

(Graduated with honors - academic and athletic scholarships)

1993-1994 courses in accounting, computer, psychology, business law, Trenholm State Tech.

2005 Licensed Life & Health Insurance

2010 Lee Dubois Sales Training

ACHIEVEMENTS

1993 – Deans List

1994 – Deans List

2005 – Top Rookie Enroller of the year – Colonial Life

2005 - 2006 Tier 1 - 6 Achievements Awards – Colonial Life

2006 – Agent Development trip to Mexico Beach – Colonial Life

2009 – Top Account Opener of the year – Colonial Life

2010 – Top Agency Development Manager of the year- Colonial Life

2011 – 3 Top Recruiting Manager (quarterly) – Colonial Life

2011 – Top New District Manager of the year – Colonial Life

2013 – Number 1 New District Manager ( 1st Quarter) – PMA USA

PROFESSIONAL HISTORY

1/19/2015- current Baptist Family Medicine, Team Lead, Patient Registration Specialist

6/2014-1/19/2015 American Family Care, Patient Relation Coordinator

9/2013-1/2014 Portrait Innovations, Photographer/Sales Associate

8/2012-present PMA USA, Agent

9/2005-4/2012 Colonial Life, District Manager

8/2009-6/2010 Dongwon Auto Parts of Alabama, assistant to Production Manager

1/2005-9/2005 SouthTrust Bank (Wells Fargo), Teller

6/2004-1/2005 Walgreens, Senior Beauty Advisor

2/2004-6/2004 Did not work due to the deployment of spouse.

2/2000-2/2004 Photographic Solutions, Customer Service Manager

10/1995-2/2000 Roger Curry Photography, Assistant Photographer / Office Manager

REFERENCES

Elana D’Arciprete, 334-***-****, Territory manager, Colonial Life

Clara Jamison, 334-***-****, Baptist Family Medicine

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