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Customer Service Microsoft Office

Location:
Fayetteville, GA
Posted:
October 25, 2017

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Resume:

Kristofer A. Curtis

k a c u r t * * @ s y r . e d u ( 4 0 4 ) 8 2 4 - 2 0 9 9

Education

Syracuse University

Bachelor of Science

Information Management & Technology

Computer Science

Graduation - May 2015

Per Scholas IT training - A+ certified technician

Self training

Experience at Home

• TCP/IP, LAN, Wireless, Active directory, VMware, network cabling,

• Setup and managed home network with Cisco routers & switches; ESXi virtual environment; F5 load balancer

• Monitored, analyzed and troubleshot network configurations from command line

• Experience with Linux(Ubuntu, Ubuntu Server), Mac, and Windows(XP, 7, 8, 10) operating systems

• Pursuing CompTia Network+ Security+ certifications Job List

Student at Per Scholas (IT training) July 2017 - October 2017

• Hands on training for A+ certification

• Classroom setting with labs and weekly tests & daily quizzes Network support engineer (Kudelski Security) May 2016 - July 2017

• Received support tickets through phone / email to troubleshoot F5 devices

• Reached out to the manufacturing company to work with the development engineers for major support issues

• Customer service experience making sure tickets were handled promptly and professionally Security guard (Delta global services) Nov 2015 - April 2016

• Maintained physical security to keep employees safe

• Worked in a team environment with six other guards Member of Syracuse’s CCDC (Colligate Cyber Defense Competition) 2014 & 2015

• The purpose of this competition is to simulate a faux company and manage all of their user accounts and online services to make sure everything was working properly. My duties to the team were watching the incoming and outgoing traffic at the network’s router & switch and reporting suspicious traffic/activities to the faux boss so the right actions may be taken according to business needs. Wireshark was the tool used to watch traffic. Lead Designer and Founder of S.R.T.E.X (Sports Related Technology for Educational eXercices) Feb 2014

• Virtual interactive playbooks and gaming tutorials for athletes

• Big data / Data visualization mobile application Additional Skills

• Presentational

Speaking Skills

• Microsoft Office

Suite

• Ability to adapt

into diverse

environments

• Teamwork Skills

• Communication & Comprehensive

Skills

References

Available upon request



Contact this candidate