Manager Customer Service
Resume:
Richard K. Dalrymple
Akron, Ohio 44303
I am seeking a position in which I can utilize my experience and knowledge to assist others in their growth. I am offering experience in Operations Director, Multi Unit Management, Training, and Ownership that will be an undeniable asset to your company.
EMPLOYMENT:
3/10/17 – Present Dilly’s Drive In Akron, OH
General Manager
6/15/15 – 12/9/16 Slyman’s Tavern Independence, OH
General Manager
General Manager of Slyman’s Tavern in Independence, Ohio doing (4m)
Performed restaurant evaluations to ensure quality, service and cleanliness standards.
Implemented Slyman’s Tavern Food Truck.(200k)
4/29/10 – 10/15/14 Penn Station Restaurants Akron, OH. Operations Director
Operational accountability of 4 restaurants (400k – 1.2m) among 2 concepts.
Managed opening of two restaurants among 2 concepts.
Implemented new procedures for high volume restaurant.
Hired, trained and promoted four General Managers.
Conducted Training workshops for further management development.
Coordinated restaurant evaluations to ensure quality, service and cleanliness standards.
Directed local store marketing to include catering and special events.
01/05 - 3/10 Papa Hogg’s BBQ San Diego, CA.
Owner
Managed opening of 2 Hogg’s Beach BBQ bar and grills (900k)
Accountability of Papa Hogg’s Catering business and theme parties.
Created all menu items from scratch including 8 BBQ sauces and 5 dry rubs.
Conducted local store marketing for catering and special events.
Responsible for new product roll out
11/04 - 4/06 Charo Chicken Corporate Huntington Beach CA
Franchise Consultant
Oversee 4 Corporate & 27 Franchised QSR restaurants grossing $29.5million in sales.
Conducted training classes and meetings for Franchisees rolling out new Products & information.
Accountability for new store openings in California.
Piloted safety and health inspections to ensure quality.
Controlled protection of the Brand through evaluations and support to franchisee community.
Engineered Inventory Programs and Food recipes on Assal and Positouch POS Systems, providing the franchise community with the ability to monitor ideal and actual food costs.
Field Consultant/Business Coach to 25 Franchise Owners.
Governs Local Store Marketing to include Catering and Special Events.
Intermediary between Corporate Directors and Franchisees.
9/03- 11/04 Rubio’s Mexican Grill Carlsbad, CA.
General Manager
Managed Rubio’s restaurant in Belmont Shores, CA.
Implemented programs that increased weekly sales from $14K to $18K
Conducted restaurant performance evaluations to ensure quality, service and cleanliness standards.
Conducted employee performance evaluations to ensure each team member received a plan to develop to their full potential.
7/6/00 - 6/13/03 Whataburger Restaurants
Area Manager: Tucson, AZ.
Managed 8 Whataburger Restaurants with annual sales of $7.2 mil.
Implemented programs that increased same store sales volume 25% over previous year to $9 mil. #1 market in Arizona.
Piloted General Manager workshops to promote 7 General Managers
Governed Certification and Compliance of Training Restaurant
Lowered turnover rate 50% managers and 35% team members #1 market in Arizona.
Conducted restaurant performance evaluations to ensure quality, service and cleanliness standards.
Coordinated monthly meetings to rollout new products and information to GMs.
Training & Development Manager: Corpus Christi, TX.
Accountable for Recruitment, Development & Assessment of Management Personnel for 100 restaurants.
Piloted a Training Matrix for New MITs developing qualified GMs in 12 weeks.
Attained a Training Resource Library for Managers.
Lowered turnover rate 32% managers and 21% team members
Developed & Organized Training procedures for new product rollouts.
Conducted regional meetings to roll out new products and information.
Governed Certification and Compliance of Regional Training Restaurants
Responsible for three Regional Training Centers.
Implemented and controlled state exams for ServeSave to certify all managers.
PERSONAL:
I enjoy working out and all outdoor sports and activities.
I have volunteered with Youth Odyssey program in Corpus Christi, TX. Teaching at risk teenagers rock climbing, canoeing, backpacking and camping.
I have experience as a leader in men’s Anger Management at Emanuel Faith Church in Escondido, CA.
I enjoy photographing people, landscapes and old architecture.
Cover Letter
Issue Management & Crisis Management: I identify issues well, discover solutions, and then implement the processes to resolve the issues while maintaining a high performance level of the persons involved. When there is a crisis I am at my best, I create solutions that achieve consistent results.
Customer Service: I have written and taught classes on customer service. My leadership in Customer Service reflects in each and every employee on my team.
Training: My skills in training consist of me leading by example to set the levels of expectation then teaching my expectations to my team. I then hold people accountable for the levels of expectations. If there are any issues I repeat all of these steps ensuring that they fully understand the expectations and accountability.
Team Building and Development: I have continuously received compliments and been rated a top mentor in raising the level of performance of other people around me. My approach is, how I may be of service to those in positions underneath mine. I exhibit the highest standards and am able to discipline when necessary. I lead with a positive attitude that enables others to grow and develop.
Leadership: Great employees want to follow a great leader. I Influence others with a friendly open manner and verbal adeptness. I use my experience, knowledge and wisdom to lead by example and teach my team how to succeed. I know how to Sell and Close and I Delegate responsibility.
I have written and taught workshops on
Leadership, Communication & Coaching
Staffing and Retention & Business Planning
Stress Management, Conflict Resolution & Team Building,
Guest Services
Food protection (Serve Save National).
I am proficient in
Business Proposals, Budget Planning and Strategic Planning
P&L Management & Systems Management
Writing Operations Manuals, Training Manuals, and Creating Training Videos.
Microsoft Office, Word, Excel, and PowerPoint.
Thank you for your time and consideration for your open position.
Sincerely,
Richard Dalrymple
**********@*****.***
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