Curriculum vitae

Personal details

Name Nokuthula Gladness Ntombela

Title Miss

Gender Female

Identity number 821***-**-***-**

Home address ** ******* ****

Strubenvale

Springs

1559

Telephone numbers 078-***-****

074-****-***

011-***-****(h)

Email address ac2wzr@r.postjobfree.com

Driver’s licence 08

Languages

Sotho Professional level

English Professional level

Zulu Professional level

Computer skills

Microsoft outlook

Microsoft word

Microsoft excel

Microsoft power point

Objectives

I am intending to contribute strong economical knowledge, logical and interpersonal skills, as well as applicable experience in this position.

Educational background

Tertiary education

Current institution Unisa

Degree Bachelor of Social Work

Duration 4 years (currently doing 3rd year)

Institution Unisa

Higher certificate Archives and Records Management

Completed 2014

Secondary education

Institution Eureka High School

Qualification obtained Grade 12

Completed 2002

Employment history

Company name Cellc Pty (ltd)

Position Sales fulfilment consultant

Years of professional experiences 10 years

Job description

Doing administration for sales department.

Dealt with after sales application in an inbound and outbound call centre.

Received incoming calls from the customers.

Screened the calls.

Made outgoing calls to the customers.

Checked if the sales applications were legit.

Checked if customers qualified for the application.

Called the customers and verified their details.

Ensured that the application is processed.

Ensured that the phone is delivered to the customer within seven working days.

Arranged delivery for the customers.

Arranged with the courier company to ensure delivery.

Used outlook to communicate with the courier administrators.

Assisted the customers with any relevant queries.

Ensured that the contracts were active after the customers received their phones.

Daily updates and maintain the data base system.

Data capturing.

Other positions within the company

Company name Cellc Pty (ltd)

Position Credit control consultant

Period 2008

Job description

Made outgoing calls to the customers.

Reminded customers about their outstanding phone bills.

Made arrangement with customers to pay the outstanding bill.

Collection of outstanding payments.

Dealt with customers billing queries.

Data capturing.

Daily updates and maintain the data base system.

Deactivate the contracts.

Reactive the contracts.

Debtor tracing

Dealt with payment queries

Company name Cellc Pty (ltd)

Position Customer care consultant

Period 2007

Job description

Data capturing.

Daily updates and maintain the data base system.

Received incoming calls.

Screened the calls.

Used outlook as form of communications with customers and other departments within the company.

Assisted customers with all customer care queries.

Dealt with customers’ billing queries.

Dealt with prepaid queries.

Verified prepaid vouchers.

References

Name Leevashen Naidoo

Company Cellc Pty (ltd)

Contact 084-***-****

Name Rosina Ramaboea

Company Cellc Pty (ltd)

Contact 074-***-****

Contact this candidate