Sales administrator
Resume:
Curriculum vitae
Personal details
Name Nokuthula Gladness Ntombela
Title Miss
Gender Female
Identity number 821***-**-***-**
Home address ** ******* ****
Strubenvale
Springs
1559
Telephone numbers 078-***-****
011-***-****(h)
Email address *******@*****.***
Driver’s licence 08
Languages
Sotho Professional level
English Professional level
Zulu Professional level
Computer skills
Microsoft outlook
Microsoft word
Microsoft excel
Microsoft power point
Objectives
I am intending to contribute strong economical knowledge, logical and interpersonal skills, as well as applicable experience in this position.
Educational background
Tertiary education
Current institution Unisa
Degree Bachelor of Social Work
Duration 4 years (currently doing 3rd year)
Institution Unisa
Higher certificate Archives and Records Management
Completed 2014
Secondary education
Institution Eureka High School
Qualification obtained Grade 12
Completed 2002
Employment history
Company name Cellc Pty (ltd)
Position Sales fulfilment consultant
Years of professional experiences 10 years
Job description
Doing administration for sales department.
Dealt with after sales application in an inbound and outbound call centre.
Received incoming calls from the customers.
Screened the calls.
Made outgoing calls to the customers.
Checked if the sales applications were legit.
Checked if customers qualified for the application.
Called the customers and verified their details.
Ensured that the application is processed.
Ensured that the phone is delivered to the customer within seven working days.
Arranged delivery for the customers.
Arranged with the courier company to ensure delivery.
Used outlook to communicate with the courier administrators.
Assisted the customers with any relevant queries.
Ensured that the contracts were active after the customers received their phones.
Daily updates and maintain the data base system.
Data capturing.
Other positions within the company
Company name Cellc Pty (ltd)
Position Credit control consultant
Period 2008
Job description
Made outgoing calls to the customers.
Reminded customers about their outstanding phone bills.
Made arrangement with customers to pay the outstanding bill.
Collection of outstanding payments.
Dealt with customers billing queries.
Data capturing.
Daily updates and maintain the data base system.
Deactivate the contracts.
Reactive the contracts.
Debtor tracing
Dealt with payment queries
Company name Cellc Pty (ltd)
Position Customer care consultant
Period 2007
Job description
Data capturing.
Daily updates and maintain the data base system.
Received incoming calls.
Screened the calls.
Used outlook as form of communications with customers and other departments within the company.
Assisted customers with all customer care queries.
Dealt with customers’ billing queries.
Dealt with prepaid queries.
Verified prepaid vouchers.
References
Name Leevashen Naidoo
Company Cellc Pty (ltd)
Contact 084-***-****
Name Rosina Ramaboea
Company Cellc Pty (ltd)
Contact 074-***-****
Contact this candidate