Administrative Assistant Customer Service

Professional Summary

Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.

Skills

Excellent communication skills

Customer service-oriented

Articulate and well-spoken

Accurate and detailed

Team-oriented

Flexible

Works well under pressure

Critical thinker

Quick learner

Time-management

Work History

Central Station Monitor

Datawatch Systems- Bethesda, MD 04/2015-Present

Answer and quickly redirect calls in a timely manner.

Monitor buildings by computerized access control system.

Notify local emergency personnel of fire and intrusion alarms.

Keep detailed logs and write incident reports as needed.

High proficiency of written and verbal communication.

Work with internal teams to discover potential issues.

Possess excellent organizational and time management skills.

Very punctual and outstanding attendance.

Work very well individually or in a team setting.

Personnel Security Assistant

Peace Corps, Safety and Security- Washington, D.C. 10/2014-03/2015

Reviewed program-related documents and requests and provided program information and assistance to staff.

Ensured applicants clearance and/or investigative information is accurately captured in the security database.

Fingerprinted new applicants.

Provided advice to Human Resources and hiring officials on proper format of security documents.

Prepared memorandums to CIA and FBI on applicants as part of National Agency Check process.

Provided support and assisted in planning, scheduling, and conducting of security activities with Overseas Background Check Program.

Performed liaison duties with Diplomatic Security to ensure background investigation requests were processed in a timely manner.

Administrative Support Assistant

Peace Corps, Human Resources- Washington, DC 11/2013-10/2014

Oversaw daily office operations for staff of 28 employees.

Reviewed HR paperwork for accuracy and completeness.

Entered all employee and contractor data in central database.

Addressed and resolved general payroll-related inquiries.

Explained general employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Supported HR staff with new hire orientation and monthly departmental meetings.

Maintained a clean reception area, including lounge and associated areas.

Access Control Operator

Army Training and Doctrine Command- Fort Eustis, VA 08/2011-05/2013

Answered and quickly redirected calls in a timely manner.

Planned and coordinated board meetings, committee meetings and staff events

Managed office supplies, vendors, organization and upkeep.

Coded employee badges for access to proper areas.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Screened all visitors and directed them to the correct employee or office.

Electrician/ Physical Security/Brig Prison Staff

United States Navy- Norfolk, VA 11/1997-05/2010

Sorted and routed incoming correspondence and messages.

Developed and led training programs in preparation for combat.

Prepared documents for destruction.

Operated and maintained communications equipment.

Documented and processed classified materials.

Supervised teams in support of security and installation law and order operations.

Planned crime prevention measures and operated police desks.

Tracked personnel and supplies within the company.

Tracked and filed administrative paperwork and personnel folders.

Maintained 100% accountability of all assigned equipment.

Reviewed disciplinary and other adverse actions and made recommendations.

Contact this candidate