project manager

Robert Anteau

Olympia 1-360-***-**** ********@*****.***

linkedin.com/pub/robert-anteau/0/bb8/b14

SUMMARY PROFILE

Project / Program / QA / Test Manager develops and executes programs applying Six Sigma practices in waterfall and agile, rapid development environments. Provides business value through quality management (i.e., improved customer satisfaction, reduced customer churn, reduced cost of customer servicing, improved reputation and brand value). Management skills in maintaining budgets, schedule, priorities, and impacts.

An articulate communicator, who builds teams from scratch or improves existing teams to develop the right capabilities, the right approaches/methods, and the right use of tools.

A resourceful controller experienced in leading Testing Center of Excellence (TCOE) / Project Manager Initiatives to maintain the organization’s high profits, despite increasing competition.

An energetic and adaptable change manager, who establishes a reliable, secure, and high-performance environment. Defines the methodologies, creates acceptance and rejection criteria, and continuously juggles shifting priorities.

Understands the complexities of outsourcing and offshoring of QA, using global and geographically dispersed teams. Partners with development team for successful blending of testing teams of in-house development and outsourced development in China and India.

An experienced vendor and contract professional skilled at managing stake holders as well as stake holder expectations

PROFESSIONAL EXPERIENCE

STATE OF WASHINGTON 2014 – 2017

Department of Health, IT Project Manager

Labor and Industries, Network Operations Project Manager

Managed the WDRS project which was a MOTS/COTS software package designed to track reportable disease conditions. Drove six infrastructure projects to a successful completion. Due to excellent performance was assigned to the critical Disaster Recovery initiative.

WDRS Project

oThis project faced significant planning challenges which were corrected

oTotal project budget was $7.5 million

F5 upgrade – completed on time and budget.

oThis project had many challenges as it started far too late

oAs an adjunct training videos as well as training documentation were created

RightFax upgrade – completed on budget and with additional scope resulting in agency cost savings

oThe original scope plus a desktop faxing service was initiated resulting in labor savings

oProject was completed $50,000 under budget

oReceived recognition for innovation (Goal 3) for the desktop faxing service

Avaya IVR upgrade – completed on budget and with additional scope resulting in agency improved functionality

oProject was originally conceived as “like for like” but extensive call flow adjustments were made improving the customer experience

Cisco Switch upgrade - completed on time and budget

APC UPS upgrade - completed on time and budget

Cumulus Conference call upgrade - completed on time and budget

Manager of the Disaster Recovery initiative

oThis project was completed with the original scope but for $350,000 under original budget

oFirst cloud based service for Labor & Industries

TECH MAHINDRA 2014

Programme Manager

Brought in to improve and manage the onsite and offsite test and release teams involved in the build of a new system stack for Ziggo bv (a telecom provider). Stack includes fulfillment, assurance, billing, as well as the introduction of new mobile services. Additional duties involve assisting the client with the introduction of best practices within the in-house organization as well as tooling and automating the test process (HP ALM, ATA, Conformiq).

IT-ZAMNA 2012 – 2013

Network Evaluation Program Manager

Performed financial due diligence during América Móvil’s purchase of KPN, the leading telecom and ICT service provider in the Netherlands. Selected for expertise in telecom architectures/infrastructures. Managed team that conducted a network assessment, offering advice as to the quality of and potential risks with the NL mobile network.

ACCENTURE 2011 – 2012

MVNO Program Manager

Test and Release Manager Magnum

Testing Center of Excellence (TCoE) Manager

Drove a Testing Center of Excellence (TCoE) initiative to keep the offshore ratio on all work as highly profitable as possible, and to take advantage of new opportunities in the Telecom sector. Adhered to consistent compliance to recognized (TMAP, ISTQB) practices and rigorous software testing standards.

Pursued an “up or out” policy with employees to keep only the highest quality people working.

Increased profits 15% for account, and improved offshore India team productivity by 8% through use of inter-team competitions. Introduced TCoE best practices in reporting strategies, agile methodologies to improve responsiveness, and offshore efficiency improvements.

oCreated new client capabilities by enabling first-time, comparative analysis by senior management.

oServed as Wave 0 Manager (Huawei) for MVNO services in initial release of a BSS system for KPN Belgium (base). Managed offshore teams (India, China) and 6 onshore resources, plus 3rd parties for both software and hardware testing. Built team capabilities in user acceptance testing (UAT) and best practices by verifying, on the front end, that requirements were useful as acceptance criteria.

Recruited staff out of Accenture India to build an experienced telephony team for potential expansion of a product line as part of a full MVNO by Liberty Global, the world’s largest international cable company. Met offshore percentage objectives.

Hewlett Packard 2008 – 2011

2.0 Program/Project Manager (2.0 project)

Delivery Stream Manager (concurrent role)

Transitioned to role as an HP consultant, efficiently assuming dual roles by applying well-demonstrated, team building skills and using interchangeable resources across the company.

Managed a hybrid team of 19 test, design, release, and ops professionals for interface changes for a new CRM/Billing platform built with new partner in Huawei (China). Full budgetary responsibility for a project delivered “on time.”

Project manager and liaison with upper management (CIO), delivering releases within specifications.

As Stream Manager, managed Capgemini relationship from a delivery perspective, ensuring total throughput of postpaid platform for the Telfort customer.

Manager, Test Management

Managed 2.0 and legacy test offshore teams as primary test manager on Telfort side, in China and India.

Led an 8-member, Huawei team in postpaid introduction, with budget and reporting responsibility.

Created a capable 13-member testing team from scratch to replace a group of costly and inefficient freelancers. Grew team competencies in testing and QA for consistent compliance to recognized (TMAP, ISTQB) practices. Introduced to and implemented SOX compliance for Test and Development.

Reduced test/QA costs by 50%, and forced implementation of these best practices by a 3rd-party development company (Capgemini India).

Applied strengths in organizing Chain/End-2-End Testing to test hardware and software integration across the Telecom landscape, via both white-box testing and black-box testing.

UPC 1999 – 2008

Reverse Logistics and Testing Manager

National CPE Logistics Manager

Twice given a maximum bonus as Hipo (ranked as ‘high potential’). Served in a dual role as direct report to CTO, with budgetary and SOX responsibility for $30M+. Managed a 15-member team to order and arrange preparation of forecasted amounts of Customer Premise Equipment (CPE), as well as to test CPE and Network Services Equipment (NWS). Provided 5 CAPEX reports to VP level.

Combined logistics roles for an in-house, CPE Recycling Program that saved 40% over vendor’s costs.

Built a team of warehouse and hardware and software testing professionals to perform E2E / UAT / Vendor Acceptance Testing (VAT) for both VOIP / Cable Modem (ARRIS, SA) and STB (Thomson, Pace) platforms. Worked with affiliates from other UPC countries.

oImplemented a training policy to ensure competencies. Participated in the bid and SOW process.

Improved CPE resupply to installer, eliminating client backlog in 4 months.

Field Operations and Installations Manager

Maintained the quality and integrity of the HFC network, from the hub to the end user, meeting quality standards for all cable, telephony, and Internet customers.

After Amsterdam’s cable system was privatized, recruited for management experience and for Dutch language skills within the Cable TV business. Turned an Installations and Field Engineer team of ex-city employees, with government mindsets, into a highly productive team working in private industry.

In 2 years, doubled workforce productivity by raising the bar on quality and performance expectations and by introducing new, efficient ways of working. Undertook staff recruitment, training, and development.

Met extremely challenging timelines, due to “overpromises” made to new stockholders, by rapidly completing field trials of two generations of digital decoders representing 2 million potential customers.

Instituted an installation and engineering vendor review program to save €500,000 (euro) per year; implemented company wide.

Proposed and implemented a program used by field engineers, with leakage detection equipment, to improve the customer experience with a better TV picture and higher internet speeds.

oRewarded for innovation; included in executive level meetings when addressing network improvements.

TECHNOLOGY SKILLS

Software Testing:

White box, Black Box, End 2 End, Chain Testing, UAT Testing, Interface testing

Device Testing (Set top boxes, cable modems, VIOP modems, Cell Phones)

FAT Testing (Functional acceptance Testing), Data Migration

Software Applications:

Billing, Credit Card Processing, Logistics, Point of Sale, CRM, Business Intelligence (BI), Rating (Telecom specific), etc.

PROFESSIONAL DEVELOPMENT & TRAINING

Certifications:

Six Sigma Green Belt Light (HP)

SCTE (Telecrafters)

Broadband Transmission (Philips)

ISTQB (Telfort)

Clarify (UPC)

Berenschot Management (UPC)

Scrum Master (Capgemini/SolutionsIQ)

Conflict resolution the Washington state way (Washington State)

Training:

ITIL (UPC)

Prince 2 (Telfort)

Conformiq (Tech M)

EDUCATION

Vrije Universiteit

B.S. equivalent, Industrial and Organizational Psychology

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