Customer Service Manager

ROBERT LEWANDOWSKI (RESUME)

**** ***** **** ******, **********, WI 53228 H: 414-***-**** C: 414-***-****

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PROFESSIONAL SUMMARY

Project Manager / Senior Buyer: Diverse in all aspects of project management from inception to

completion. High-performing manager with 25 years of purchasing/managing experience.

Managing multi levels of supervising, sales, customer support, marketing, operations research.

Result-oriented and proactive in addressing and resolving problems. Bringing management

experience, and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team

player with a strong work ethic and advanced complex problem solving skills.

Excels at cutting costs and streamlining operations. Solid experience managing all levels of multiple

projects including budgeting, administration and operations.

Budgeting and forecasting specialist, with advanced knowledge of Microsoft Power Point, Word,

Excel, Quark X- Press, Intranet Mediaform System, Syspro, Photo Shop, Canon Photo Express

Design, Windows 10. Experienced Portfolio Manager with excellent project management

skills for the client. Executive and operational skills with business audiences. Increased company revenue through innovative management techniques.

Organized and diligent, with excellent written and oral interpersonal communication skills.

High-energy Manager successful in building and motivating dynamic teams.

Cultivates a company culture in which staff members feel comfortable voicing questions and

concerns, as well as contributing new ideas that drive company growth. Senior-level manager with

25 years of managerial experience.

Strong strategic-planning and people-management skills. Successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer

valuable insights on opportunities for new growth and expansion.

Transforms high-potential staff into outstanding leaders who demonstrate the creativity savvy that is

critical to financial and operational success. Extensive experience in front-of-house and

back-of-house operations.

Proven ability to cut costs and decrease staff turnover. Experienced, proven ability to turn around

under-performing programs to create highly profitable programs through marketing, training and

partner relationships.

SKILLS

Exceptional interpersonal communication Advertising specialties

Effective leader Overseas purchasing

Budget development Marketing graphics

Staff training/development Baldrige National Quality Award

Employee scheduling Buying Equipment

Consistently meet goals Rental contract negotiations

Efficient at multitasking OSHA Standards requirements

Project management Budgeting scheduling

Product development Ongoing personal training

Conflict resolution Nationwide & Worldwide networks / vendors

Customer service-oriented Government contracting GSA program

Organized Federal contractor for the United States Postal

Deadline-oriented Service

WORK HISTORY

Senior Buyer / Project Coordinator, 03/2004 to Current

ICM Corporation – Milwaukee, WI

Achieved planning and procurement for over 900 orders per day. Buy working with vendors on

inventory, pricing, quotes, ordering. Also working with sales management, warehouse manager to the

president of the company to make sure orders and product are moving with constant attention to

quality and satisfaction of our customers.

Implemented marketing strategies which resulted in 12% to 26% growth of customer base and

revenue.

Initiated two key partnerships which resulted in 12% revenue growth.

Developed new process for employee evaluation which resulted in marked performance

improvements.

Responsible for creative design for prominent customers like U.S Postal system 200M, Amazon,

Home Depot, GSA United States Government, Uline Corporate, 400+ other companies .

Worked directly with Sales, customer service engineering, product development, the president of the

company to achieve new product development with average growth of 10%.

Researched and updated all required materials needed for firm and partners inventory, and customer

supply.

Performed initial client assessment and analysis to begin research process to add new products.

Supported Chief Operating Officer with daily operational functions.

Analyzed departmental documents for appropriate distribution and filing.

Assisted various business groups with document organization and dissemination during acquisitions

and audits.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Created boardroom and courtroom multimedia presentations including video and text- sync

depositions for enhanced understanding.

District Manager / Operations Manager, 06/1991 to 05/2004

First Financial Management Corporation – Boston, MA

Created new revenue streams through working with operation manager, sales manager, customer

service, operations regional president to commit to all the share holders expectation.

Developed and rolled out new policies.

Exceeded company objectives with 10% to 20% growth in acquisitions, and building existing

customer base.

Hired and trained 30% of staff.

Increased profits by 20% in one year through restructure of business line and new product

development.

Buyer/Planner/Administrator,

Xerox Corporation – Brookfield, WI

Analyzed departmental documents for appropriate distribution and filing.

Assisted various business groups with document organization and dissemination during acquisitions.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Created boardroom and courtroom multimedia presentations including video and text-sync

depositions for enhanced understanding.

EDUCATION

Associate of Arts: Sales and Management Communication,

Rock Valley Parkway - Loves Park, IL

Associate of Arts: Forms Description, Print Description Language,

Intran Mediform - Madison Wisconsin

Associate of Arts: Business Law,

Marquette University - Milwaukee, WI

Continuing education in Business Law

Associate of Arts: Buyer Program / International,

ASI Specialty Buyer program - Madison Wisconsin

Associate of Arts: Teacher / Education,

University of Wisconsin-Milwaukee - Milwaukee, WI

ACCOMPLISHMENTS

Staffing

Worked directly with Human Resources to streamline hiring and onboard process.

Business Development

Spearheaded acquisition of two competitor companies. Established and managed partner

relationships on a daily basis. Developed new marketing strategy which increased customer base by

19%.

Marketing

Implemented marketing strategies which resulted in 10% growth of customer base.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Research

Conducted research which led to the development of the stowage unit program for the United States

Post office 45 million dollar project .

Business Development

Successfully grew business by getting OSHA certified.

Project Management

Initiated Browncor Box Company which resulted in me closing the deal and acquiring the company.

Leadership

Served as key contributing member to Leadership team.

Staff Development

Trained staff in pre-production programs before going into production.

Customer Service

Ensured superior customer service by teaching a pre-release training program before product launch.

CERTIFICATIONS

Creative Problem Solving

Association for Project Management (APM)

Expense Control

Score Counselor

Youth Work Learning Center of the Winterim Development Program UWM Milwaukee

Business Forms Management Association, Inc.

American Red Cross full member First Aid Service Team president

Humanitarian, impartiality, and service of excellence award American Red Cross

Xerox Business System Team Leader

UWM Milwaukee youth work learning program

Xerox Achieving Service Excellence

Milwaukee Public Television

Journey House

Rock Valley College telephone sales

Early childhood teacher UWM Milwaukee (Completed elementary teacher)

Accounts Development Strategies

Modern Production Management MU Marquette University

Main Event Management Institute Model - Netics

Malcolm Baldrige National Quality Award Xerox winner

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