Management Executive

MONICA SWITZER-LEA, MPA

347-***-**** ************@*****.***

Mid-Level Operations Management

Professional Profile

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets/goals.

High-performing operations-management officer with expertise in building/optimizing organizational processes and measurement systems.

Great track record of delivering optimal results in high-growth environments through initiatives that exceed operational performance targets and measureable outcomes:

Operational improvements - Cost reductions through improved process performance

Comprehensive major gift programs - Risk Management

Quality improvement projects

Areas of Expertise

Strategic Planning and Leadership

Performance Management

Customer Satisfaction

Process Redesign

Financial Plan Development

Negotiation, Communication, and Persuasion

Professional Experience

Principal Coordinator, Capital One, Mclean VA, May 2016 – March 2017

Executive-level administrative position supporting the VP, and executive level management

Scheduled travel domestic and international

Created expense reports using Capital One systems

Arranged meetings by generating and allocating invitations as directed in addition to reserving meeting rooms. Organized for catering, audio/video and other essential services as needed.

Maintained confidential records and files

Administered calendars for Executives by supporting with their scheduling through assessment of meeting invitations.

Autonomously aided as required.

Set up and helped coordinate large agile meetings with over 150+cap one associates

Helped delegate and monitor information provided by others transmitting the information into performance measures

Initiated onboarding and offboarding for all new as well as exiting employees

Temporary Staffing -Winston Resources February 2014 – May 2016

Development Associate, February 2016 – May 2016

Supported the Office of Development’s comprehensive major gifts program to raise funds for the Mount Sinai Health System

Proofread written materials

Drafted correspondence, and prepared/coordinated in house mailings to managed prospect portfolios

Field and respond to donor, physician, administrators’ phone and email inquiries relating to donation and fund related issues

Diligently worked in conjunction with business partners to assure the accuracy and position descriptions

Assisted with scheduling and coordinating logistics related to donor cultivation and stewardship event

Helped assure all efforts stayed within compliance regulations

Other duties as assigned

Helped coordinate talent by monitoring incoming resumes

Project Specialist February 2014 – November 2015

Managed quality improvement projects requiring data analysis

Developed and review metrics, key performance indicators and other monthly reports

Prepared written reports and disseminate key findings to internal and external audience

Collaborated with leadership to implement and develop strategies

Administrative and operational assistance to the clinical program with Psychiatry

Monitored NIMRS reporting activities/accessed different reporting systems for identifying patient’s

Maintained attendance records, and session pay for MDs

Helped review and updated all position descriptions

Onboarded and Offboarded all associates

Worked with organization partners to ensure all position descriptions were within compliance

Responsible for onboarding and offboarding all employees when needed.

Processed purchase requisitions, accounts payable invoices and other financial transactions as needed for the Associate Director and the Center’s shared resource facilities

Kelly Services (Staffing) January 2004 – May 2006, July 2008 - April 2010, October 2011- July 2013

Executive Coordinator, Exec. Asst., PepsiCo, July 2008 - April 2010, October 2011 – July 2013

High-profile executive-level administrative position supporting the President, VP and executive level management

Meticulously coordinated meetings, appointments, and events

Utilized expertise and sound judgment in handling competing priorities

Ensured seamless travel experience for executives by arranging complex international and domestic travel arrangements and itineraries with commercial travel vendors

Reviewed, prioritized and acted upon all incoming communication for executives including, emails, snail-mail, telephone calls, and internal correspondence

Managed AP/AR, GL, and invoicing for department

Project Admin/Purchasing Assistant, Wyeth Pharmaceuticals, January 2004 - May 2006

Assisted maintenance mechanics with day to day operations; including product and parts ordering

Communicated with vendors for pricing and availability of spare parts

Resolved all related issues to parts and miscommunication with vendors and customers

Maintained spreadsheets with critical information containing history of orders

Assisted specialists with implementing programs for pharmaceutical implementation

Submitted payments for invoices

Created a biweekly report for purchasing requests

Kept track of contracts to ensure supplier met all terms and conditions of the contracts

Helped developed capital and operation budgets

Assistant Budget Analyst/Secretary II, Mount Sinai Medical Center, New York, NY, June 2010 – September 2011

Created a systematic process for monitoring and tracking timelines for million dollar budgets related to the world trade center

Administrative liaison related to purchasing, human resources, facilities and operations

Assisted with investigation, evaluated and resolved administrative problems related to the work unit

Managed the tasks of developing and maintaining accounting spreadsheets in finance function

Ensured compliances with group accounting policies and financial reporting standards

Managed all credentials and contracts for physicians and department

First contact between department and vendor for requisition purposes

Sent monthly notifications when credentials were expiring and helped prepare and submit for reinstatement

Generated weekly reports for purchasing requests and ticketing system

Submitted payments for invoices

Data Manager, Hampton University, Hampton VA, October 2007 – July 2008

Provided full support to the Dean for the School of Science

Originated and prepared documents and spreadsheet for student stipend tracking

Utilized expertise and sound judgment in handling competing priorities

Prepared final copies of internal and external documents

Worked diligently with the Dean in preparing budgets and grant proposals

Reviewed all contracts and grant stipends for students

Managed spreadsheets and databases with information pertaining to academic research

Education

Master of Public Administration, University of Phoenix, Tempe, AZ, 2016

Bachelor of Science in Criminal Justice, Monroe College, Bronx, NY

oInternship – Riker Island (prison) NY

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