Work Experience

VIP AIRPORT HOST – Resorts World Manila

** ***** **** – Present – Pasay City, Manila

-Makes the critical, positive and significant first impression to VIP’s upon arrival at the airport.

-Attends to VIP’s special request prior to their arrival and departure.

-Ensures smooth flow of transactions at the airport, coordinates with relevant authorities to meet the high standards of VIP assistance.

-Acts as liaison for the VIP. Catering their wants from the mundane to the complex ones.

LEAD CABIN CREW – Tigerair Philippines – CEBGO Inc.

16 April 2012 – 09 May 2015 - Ninoy Aquino International Airport, Terminal 4

-Oversees passengers’ and crews’ safety onboard the aircraft.

-Ensures all safety equipment are in good and working condition.

-Acts as the line of communication between the captain and the passengers and crew members.

-Conducts pre-flight briefings and safety checks prior to flight.

-Maintains high standards of grooming and demeanor at all times whilst in uniform.

-Exudes excellent customer services without compromising flight safety.

-Upholds unyielding integrity on and off the uniform.

PASSENGER SERVICES AGENT – China Southern Airlines / Tigerair Philippines

February 2011 – April 2012 - Ninoy Aquino International Airport, Terminal 1

-Checks-in passengers and verifies travel documents wherever necessary.

-Practices good customer services in line with the company’s standard operating procedures.

-Responsible for the tracing of passengers’ lost luggage.

-Keep passengers updated with the current location and status of their lost items.

-Handles complaints and vexations with all courtesy and professionalism.

●ENGLISH INSTRUCTOR – The Manila Southwoods International School

November 2010 – February 2011

Manila Southwoods Golf and Country Club, Cabilang Baybay, Carmona, Cavite

- Teaches Basic English to Koreans, Japanese and Chinese students alike.

- Develop lesson plans in accordance with the students’ current capabilities and age group.

●CUSTOMER SERVICES REPRESENTATIVE – Genpact LLC Services

April 2009 – June 2009 – Northgate Cyberzone, Alabang Muntinlupa

Trainings and Certifications

Food and Beverages Services, Hotel Housekeeping and Bartending Services (National Certificate II)

21 – 25 September 2015, Top Star Hospitality Training

Rm 341 Garden Plaza, Belen St. Cor. Gen. Luna St. Paco Park, Manila

Cabin Crew In Charge Upgrade Training (Lead Crew Promotion)

15 – 20 January 2014, World City Colleges Airbus Training Center

Domestic road, Pasay City

Initial Cabin Crew Training

16 April – 26 May 2012, Singapore Airlines Training Facility, Singapore

Seair Training Facility, Domestic Road, Pasay City

Passenger Service Basic Course

14 – 25 February 2011, Philippine Airport Ground Support Solutions, Training Center

3rd Floor, Pair-Pags Center, NAIA Avenue, Bgy. 198 Pasay Metro Manila

English Plus Program

14 January – 04 March 2010, Language Empowerment Center

PATTS College of Aeronautics, Parañaque City

Educational Attainment

B.S. in Aircraft Maintenance Technology

Tertiary Philippine Air Transport and Training Services (2006-2010)

Secondary San Pedro Relocation Center National High School (2002-2006)

Profile

Age : 27 yrs. old

Date of Birth : 06 January 1990

Nationality : Filipino

Height : 172.72 cm

Weight : 70 kgs

Civil Status : Single

Passport number : Available upon request

Character References

Capt. Michael Ferreras Ms. Anabel Mayrina

Captain, Asiana Airlines Supervisor, Resorts World Manila

ac2wvf@r.postjobfree.com ac2wvf@r.postjobfree.com

+63-920-***-**** +63-917-***-****

Capt. Jesse James Bihasa

Captain, PAL Express

ac2wvf@r.postjobfree.com

+63-925-***-****

Certified True and Correct

Patrick Abaño Dela Cruz

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