Customer Services Training
Resume:
Work Experience
VIP AIRPORT HOST – Resorts World Manila
** ***** **** – Present – Pasay City, Manila
-Makes the critical, positive and significant first impression to VIP’s upon arrival at the airport.
-Attends to VIP’s special request prior to their arrival and departure.
-Ensures smooth flow of transactions at the airport, coordinates with relevant authorities to meet the high standards of VIP assistance.
-Acts as liaison for the VIP. Catering their wants from the mundane to the complex ones.
LEAD CABIN CREW – Tigerair Philippines – CEBGO Inc.
16 April 2012 – 09 May 2015 - Ninoy Aquino International Airport, Terminal 4
-Oversees passengers’ and crews’ safety onboard the aircraft.
-Ensures all safety equipment are in good and working condition.
-Acts as the line of communication between the captain and the passengers and crew members.
-Conducts pre-flight briefings and safety checks prior to flight.
-Maintains high standards of grooming and demeanor at all times whilst in uniform.
-Exudes excellent customer services without compromising flight safety.
-Upholds unyielding integrity on and off the uniform.
PASSENGER SERVICES AGENT – China Southern Airlines / Tigerair Philippines
February 2011 – April 2012 - Ninoy Aquino International Airport, Terminal 1
-Checks-in passengers and verifies travel documents wherever necessary.
-Practices good customer services in line with the company’s standard operating procedures.
-Responsible for the tracing of passengers’ lost luggage.
-Keep passengers updated with the current location and status of their lost items.
-Handles complaints and vexations with all courtesy and professionalism.
●ENGLISH INSTRUCTOR – The Manila Southwoods International School
November 2010 – February 2011
Manila Southwoods Golf and Country Club, Cabilang Baybay, Carmona, Cavite
- Teaches Basic English to Koreans, Japanese and Chinese students alike.
- Develop lesson plans in accordance with the students’ current capabilities and age group.
●CUSTOMER SERVICES REPRESENTATIVE – Genpact LLC Services
April 2009 – June 2009 – Northgate Cyberzone, Alabang Muntinlupa
Trainings and Certifications
Food and Beverages Services, Hotel Housekeeping and Bartending Services (National Certificate II)
21 – 25 September 2015, Top Star Hospitality Training
Rm 341 Garden Plaza, Belen St. Cor. Gen. Luna St. Paco Park, Manila
Cabin Crew In Charge Upgrade Training (Lead Crew Promotion)
15 – 20 January 2014, World City Colleges Airbus Training Center
Domestic road, Pasay City
Initial Cabin Crew Training
16 April – 26 May 2012, Singapore Airlines Training Facility, Singapore
Seair Training Facility, Domestic Road, Pasay City
Passenger Service Basic Course
14 – 25 February 2011, Philippine Airport Ground Support Solutions, Training Center
3rd Floor, Pair-Pags Center, NAIA Avenue, Bgy. 198 Pasay Metro Manila
English Plus Program
14 January – 04 March 2010, Language Empowerment Center
PATTS College of Aeronautics, Parañaque City
Educational Attainment
B.S. in Aircraft Maintenance Technology
Tertiary Philippine Air Transport and Training Services (2006-2010)
Secondary San Pedro Relocation Center National High School (2002-2006)
Profile
Age : 27 yrs. old
Date of Birth : 06 January 1990
Nationality : Filipino
Height : 172.72 cm
Weight : 70 kgs
Civil Status : Single
Passport number : Available upon request
Character References
Capt. Michael Ferreras Ms. Anabel Mayrina
Captain, Asiana Airlines Supervisor, Resorts World Manila
*************@*****.*** ******.*******@********.***
+63-920-***-**** +63-917-***-****
Capt. Jesse James Bihasa
Captain, PAL Express
*********************@*****.***
Certified True and Correct
Patrick Abaño Dela Cruz
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