Manager Customer Service
Resume:
Davenport, FL
janie Lee Peters
**************@*****.***
Management Advisor 2016
Self – Employed, Davenport, FL
Analyze the organization and develop plans for improvement. Launch enhancements and revisions to billing procedures to improve current revenue cycle. Institute an internal billing system if necessary. Audit policies to ensure conformity to current federal and state guidelines regarding salary, staffing and patient care. Scrutinize existing EMR, amend or implement as necessary. Revue employment protocols and staff recruitment methods. Spotlight quality patient care and customer satisfaction.
OFFICE Manager 2013 to 2016
SIMON MED IMAGING INC. Orlando, Fl
(Largest Specialized Outpatient Physician Imaging Practice in the country)
Building foundation for a new imaging center in Florida focusing on the company’s goal of quadrupling the volume of the business in less than two years while safeguarding a distinguished quality of care. Capacity of this position progresses from the ever-present need to adapt as the first manager of a new imaging center in the fiercely competitive and saturated Central Florida medical imaging market to ultimately becoming the number one multiple modality imaging center in the area. Facilitating business relationships increasing patient volume more than 700% while maintaining a 99% satisfaction rating with all patients, ranking highest of all offices.
Development / Management
Preside over, hire & train staff.
Expand business contracts & relationships.
Develop business relationships through marketing techniques and strategies.
Cultivate relations with referring physicians, specialists, vendors and other medical facilities throughout the region.
Supervise & Structure all office functions for quality & efficient daily operations.
Confirm all staff members obtain proper credentials.
Balance, Monitor & Audit all budgets.
Construct monthly reports relaying statistical information on referring physicians, modalities and productivity.
Deliver superb customer service to patients with special attention to extenuating circumstances & special needs.
Revenue & Recovery of account receivable. Analyze billing functions, AR streamline process and increase revenue
Cast Member-Merchantainment 2013
Walt Disney Company, Lake Buena Vista, Fl
(World-wide Entertainment Company)
Promoted happiness by delivering magical guest service and entertainment for people of all ages. Followed the formula for Disney’s commitment to being the world-renowned leader in providing unparalleled guest experiences which is the number one role of every Disney cast member.
Practice Manager 2005 to 2012
Sand Lake Imaging, LLC, Orlando, Fl
(Radiologist Owned Multi-Million$ Medical Imaging Center)
Scope of responsibilities evolved from fulfilling the role as the first office manager of the new imaging center to Practice Manager of multiple facilities and modalities with a staff increase of 600% in six & half years. Systematized office functions by creating and leading multiple teams within nine departments; developed company policies and procedures; fostered and maintained relationships with local and regional specialists and other medical facilities; created and maintained human resource doctrines and procedures; standardized interview queries for each position; streamlined patient scheduling and registration processes; increased patient volume more than 800%; opened additional offices and launched mobile mammography services to the community over a 7 year period.
Coordinate / Organize
Negotiate & Inquire about any & all vendor and insurance contracts.
Initiate, Investigate and Coordinate medical research opportunities.
Define and Evaluate employee benefits including 401K, health insurance and worker’s compensation.
Develop and Construct office policies and procedures.
Design & Create human resource guidelines, hiring and dismissal policies and queries for interviews with potential employees.
Monitor & Petition for all business licenses.
Conduct and Administered fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
Foster & Maintain relations with referring physicians, specialists, vendors and other medical facilities throughout the region.
Systematized all office functions to make daily operations run like a well-oiled machine.
Verify & Ensure all staff members obtain proper credentials.
Balance, Monitor & Audit all budgets.
Generate monthly reports relaying statistical information on referring physicians, modalities and productivity.
Ensure scheduling support to patients through digital radiology and electronic medical records.
Provide customer service to patients with special attention to extenuating circumstances.
Calculate biweekly payroll payables.
Instrumental in launching mobile mammography services to the community, including all necessary licensure, staffing and procuring required technical support.
Plan all office related events, parties & gatherings.
Operations Coordinator / Patient Accounts Representative 1997 to 2005
Alliance Imaging, Inc., Canton, Oh
($10M mobile Imaging Corporation with 5,000+ employees across 9 regions.)
Began with the company verifying, coding and billing for all radiology services to private and public insurances as well as invoicing all wholesale customers. The role became more diverse and included compiling and analyzing statistics: cancellation rates, production reports and volumes. Performed monthly audit on target accounts and maintain records for inventory control and budget constraints. Trained and instructed technicians on regulations concerning procedures and services offered by the company.
Statistical Analysis / Auditing
Verification and amendment of daily Patient Procedure Logs.
Compile, Calculate & Create daily and monthly Patient Volumes Report.
Tabulate, Organize & Distribute Procedure Cancellations by categories: location, staff, & unit.
Generate monthly report based on cancellation calculations.
Order, Monitor & Audit various imaging supplies.
Inspect all wholesale accounts for accurate billing processes per contractual terms.
Research and Construct Payor Mix Reports based on demographics, insurance and types of procedures.
Billing Consultant 1993 to 2000
Self – Employed, Canal Fulton, Oh
Audited and amended insurance billing information for private individuals, medical offices and durable medical equipment companies.
Financial Services Manager 1990-1997
Central mental Health, Canton, Oh
(Stark County’s only Nonprofit Mental Health Agency)
Processed various types of insurance claims including government funding. Relief for Accounts Payable and the Payroll departments. Supervised in account collections. Trained all staff within the Accounting Department.
Insurance Claims / Collections / Accounting / Staff Training
Developed and implemented procedure for filing Medicaid, Medicare and Social Security deductibles for patients.
Trained and Supervised Accounting Department and Case Management staff in the areas of Medicaid, Medicare and Social Security issues.
Assisted and supported accounts payable and payroll processes.
Fiscal Assistant / Assistant Systems Administrator 1987-1990
Boley INC., St. Petersburg, FL
(Largest Residential Mental Health Rehabilitation Organization in Central Florida)
Scope of responsibility included accounts payable, accounts receivable, general ledger, payroll duties and inventory control. Secured benefits for agency clients. After implementation of computer system, became Assistant Systems Administrator.
Accounting and Billing
Processed incoming and outgoing payments for receivables and payables.
Recorded and tracked crucial information concerning employment benefits for payroll purposes.
Secured benefits for agency clients: food stamps, SSI, State Supplemental Aid and Medicaid.
Converted the Accounting Department form manual Peg Board system to computerized accounting information system.
Program Director 1985-1987
The Canterbury School of Florida, St. Petersburg, FL
Developed and operated after – school program for children grades kindergarten through sixth grade.
Education / Training / Awards
Associate of Business Administration, 1986
St. Petersburg College, St. Petersburg, FL
Self-financed 100% of education
CPR AED Certified
Professional Seminars
Medical Billing / Collection Strategies
Advanced Radiology Coding
Medicare & Medicaid Compliance Seminars
Professional Organizations & Affiliations
Advisory Board Member for Keiser University
State of Florida Notary
Awards
Recognized as Best Practice Administrator in the 2012 Third Edition of Profiles Magazine published by Worldwide Who’s Who
Premier Who’s Who Registry of Outstanding Professionals 2008 to 2009
Lifetime VIP Member
Premier Who’s Who Registry of Outstanding Professionals
Professional of the Year 2008 to 2009
Cambridge Who’s Who Registry of Executives and Professionals
Professional of the Year Representing Health Care Administration 2008 to 2009
Cambridge Who’s Who Registry of Executives and Professionals
Professional of the Year Representing Health Care Administration 2007 to 2008
Cambridge Who’s Who Registry of Executives and Professionals
Honored VIP Member 2006 to 2007
Lifetime Member 2007
Contact this candidate