Customer Service Microsoft Office

SUMMARY OF QUALIFICATIONS

Experienced business professional with nineteen years of experience in low and upper level management. Strong Customer Service and Call Center experience. Organization skills, excellent verbal, and written communication skills; outstanding analytical skills; ability to multi-task; exceptional attention to detail, disciplined self-starter; customer focused; team player.

EMPLOYMENT HISTORY

Customer Service Representative- College Park, GA 2016

Logisticare

Provide superior customer service to clients

Efficiently and accurately enter all customer service reservation requests into the data management system

Performs all gate keeping functions related to trip authorization, documenting, and resolving complaints and issues.

Assist other departments within the Company with ride assistance calls

Assist other states as back up with reservations for non- medical transportation reservations

Security Supervisor- Lithonia, GA 2014 - 2015

Sherbrook, Jelan & Associates

Efficiently supervised a team of 12 employees, utilizing company software to manage employee schedules, daily reports, and monitoring employee productivity

Acted as company liaison between 8 properties addressing manager concerns by taking appropriate corrective actions

Conducted training sessions for various personnel for their associated job duties with effective completion rates and application

Program Assistant- Stone Mountain, GA 2010 - 2014

Hamilton-Ryker Group

Aided adjudicators with the processing of Social Security Disability evaluations

Tracked the progress of medical and legal documentation within case files while following HIPPA regulations

Processed requests for consultative examinations and medical records from physicians and attorney’s offices.

Researched pending claims for applicants who inquired about their cases and routed them to the appropriate case worker.

Accounting Assistant- Ellenwood, GA 2006 - 2010

Bacchus Accounting

Operated multi-line phone system with minimum down time

Resolved applicant inquiries by utilizing the accounting software

Finalized standardized documentation for tax purposes with less than 3% rate of error

EDUCATION AND JOB RELATED TRAINING

American Intercontinental University, B.S., Criminal Justice, 2015

American Intercontinental University, A.S., Criminal Justice, 2013

Proficient in Mac and Windows Office including Windows 7: Microsoft Office Suite - Outlook, Excel, Word, PowerPoint, PeopleSoft; AS400 and PCOM system experience

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