Customer Service Office
Resume:
Alisha Torres
Geismar, LA 70734
*********@*****.***
Goal
To work in the position of Administrative Assistant in a growing company where exceptional ability to multi-task, solve problems, work effectively in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers.
Qualifications
Efficient with Microsoft Office (Excel, Power Point, Word)
Microsoft Outlook
Filing/Editing
Typing (53+ wpm)
Office Procedures
Telephone Skills (with multi lines)
Superior Customer Service Skills
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations
Ability to follow instructions well and make decisions with no supervision
Maintain all record-keeping procedures without error
Delegated responsibilities to employees to meet company’s expectations
Able to make appointments when necessary
Great detail to office procedures
Excellent Organization Skills
Lotus Notes
Aptora Software
Accounts Receivables
Accounts Payables
Dispatch experience
Refrigeration Parts experience
Employment
Adventureland Kids
Director/Supervisor
Gonzales, LA
November 2016 – Current
Supervise childcare workers
Establish policies and communicate them to staff and parents
Provide training and professional development opportunities for staff
Assist staff in resolving conflicts between children and communicating with parents
Ensure facilities are maintained and cleaned according to state regulations
Train new staff members
Develop educational programs and set educational standards
Maintain all ratios
Created daily/weekly lesson plans
Provided a loving atmosphere
Taught basic sign language
Help establish dependence
Arts and Crafts
Daily Observations
Maintain confidentiality
Worked one on one to help parents
Participated in CEU (Containing Education Units)
Trained in the Food Program
Assistant Office Coordinator
Dart Commercial Services
Baton Rouge, LA 01/04/16-09/2016
Answer phone and transfer as needed.
Creating Invoices
Creating Work Orders
Creating Purchase Orders
Light Accounting
Ordering products from vendors
Dispatch/Schedule Technicians
Kept Ordering Excel spreadsheet updated
Managing Office Supplies
Account Receivable
Accounts Payable
Creating Correspondences
Coding Parts
Ordering Parts from Suppliers when needed
Customer Relationship Coordinator/Office Manager
Tracerco, Johnson Matthey
Merrillville, IN 07/21/13-02/14/15
Answer incoming calls
Created Job Files
File Reciprocity for jobs needed; submit checks requests for annual Reciprocity
Renewal
Collect & submit paperwork for invoicing & commissioning
Updated weekly CRC report
Updated Operations Planner as jobs are scheduled
Collected and distributed daily mail
Reviewed and submitted weekly expenses & bills
Monitored and ordered office supplies & FedEx supplies
Monitored monthly IPASS account, submitted check requests for replenishments
Created online FedEx Shipments and schedule pick-ups
Monitored and updated P.O. system
Submitted check requests
Downloaded and clear PED's on the 1st of each month
Switched Landauer badges on the 1st and FedEx old badges to Landauer
Maintained safety compliance set forth by RSO and EHS Coordinator
Maintained office equipment, schedule service when needed
Assisted with employee reimbursement forms
Printed, binded and FedExed final reports to customers
Uploaded final reports to the Tracerco customer service database
Handled filing
Tasks assigned by team members as needed
Assisted with Leak testing Chemicals
Collected Purchase Orders
Journey Child Development Center
Pineville, LA 01/2011-6/2011
One Year old Teacher
Maintain all ratios
Created daily/weekly lesson plans
Provided a loving atmosphere
Taught basic sign language
Help establish dependence
Arts and Crafts
Daily Observations
Maintain confidentiality
Worked one on one to help parents
Participated in CEU (Containing Education Units)
Trained in the Food Program
Safe Haven Child Development Center
Pineville, LA 05/09-10/10
One Year Old Teacher
Maintain all ratios
Created daily/weekly lesson plans
Provided a loving atmosphere
Taught basic sign language
Help establish dependence
Arts and Crafts
Daily Observations
Maintain confidentiality
Worked one on one to help parents
Participated in CEU (Containing Education Units)
Alexandria, LA Physician’s Office,
Receptionist 7/07-5/09
Worked at the reception desk.
Greeted all patients, family members and others warmly using good customer service skills.
Communicated with patients and providers.
Schedules, cancels, and reschedules patient appointments.
Reminded patients of upcoming appointments and tracks missed appointments.
Answered multiple telephone lines and accurately documents messages.
Forwarded telephone calls appropriately and follows up on return calls.
Checked-in patients and properly documents registration.
Verified insurance and patient demographics and enters information into computer system.
Filed medical records.
Retrieved medical records and delivers to appropriate providers or department.
Copied and faxed information.
Collected co-pays and other payments from patients.
Entered charges, payments, and balances the day in the computer.
Followed through with assignments and informs supervisor if unable to complete task.
Maintained strict patient confidentiality according to HIPAA guidelines.
Performed related work as required.
Practiced and adhered to the "Code of Conduct" philosophy and "Mission and Value Statement".
West staff, Support Enforcement, Alexandria, LA,
Clerical 01/07-05/07
Worked at the reception desk
Answered multiple telephone lines and accurately documents messages
Copied and faxed information
Performed related work as required
Forwarded telephone calls appropriately and follows up on return calls
Took payments and documented all transactions
Schedules, cancels, and reschedules client appointments
Maintained client files
Children’s Center, South Bend, IN
4-5 year old Pre-School Teacher 06/05-11/06
Prepared children for Kindergarten
Organized field trips
Organized Small groups
Help establish self-dependence
Worked one on one with parents to help child achieve their best
Daily Lesson Plans
Daily Observations
Sign in and out sheets
Fine and Large motor skills challenged
Arts and crafts
Supervision of all ratios
Followed all state guidelines,
Trained in HIGHSCOPE
Food Program
Obtained a CDA
Education
LaPorte High School, LaPorte, IN 2001-2005 GRADUATED DIPLOMA
South Bend Family and Children, South Bend, IN 2006 GRADUATED EARLY CHILDHOOD DEVELOPMENT--- CDA
References:
Kelly McLaughlin
*****.**********@********.***
Linda McMullin
*****.********@********.***
Jenice Tomsits
***********@*****.***
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