Sales Customer Service
Resume:
WENDY KEENAN
***Coach House
Pooler, GA
*******************@*****.***
Human Resources Recruiting and Administration /Client Services/Marketing/Sales
Performance-driven administrative professional with experience:
Human Resources Recruiting Executive Search Customer Service Sales Sales Management Leadership Courses Client Relationships Talent Acquisition & Training Assessment and Selection
Contract Negotiations Compensation Marketing/Communication Employee Relations
Professional Experience
Circa Style Interiors, LLC, Vero Beach, Florida 2015- Present
Partner and Design Consultant
Home Rehabilitation and Design Consulting:
Areas of expertise are redesign services, Estate sale specialist and home rehabilitation services.
Working with clients to renew and update existing or homes that are in need of updating and repairs.
Consult with these clients to ascertain what their future goals for the home may be.
Provide all of the resources they may need to help them renew/update or sell their property.
Interview, reference check, hire and oversee all Contractors and Design Professionals that will be hired to accomplish client’s goals.
Responsible for all phases of the business including but not limited to effective interpersonal relationships with customers, public media, vendors, database management, customer service, and extensive phone work.
Requires Marketing, Sales and Client service experience, Human Resource and recruiting skills.
A Better Picture Art Gallery and Circa Style Antiques and Interiors, Cumming, Georgia
2012-2015
Design Consultant Partner/Gallery Manager/Administrative Assistant for Gallery
Facilitated and managed all facets of the gallery opening in 2008, through hiring of all gallery personnel, Artists, vendors, catering professionals, decorating professionals, Media and Advertising Companies, temporary staff. Responsible for procurement of all other goods and services necessary for successful displays and shows.
Set up monthly public gallery shows, contacted existing clients from my client knowledge and searching the Customer Data base. Arranged private showings for our clients that were interested in collecting these Artists and types of art.
Handled all gallery marketing through advertising media campaigns, press releases, sales calls, monthly newsletters, email blasts, networking events working with Networking groups, Artist guilds, Chamber(s) of Commerce, local artist and design communities, and the Georgia Arts Network.
Arranged for a percentage of gallery event sales be donated to a local charity.
Decision maker for which artists the gallery would represent; coordinated meetings with attorneys to provide vendors and customers with contractual agreements; overseer for adherence on contractual agreements
Designed gallery invitations specific to art showings and sales. Responsible for all Ad copy.
Authored monthly articles in Southeastern Antiquing Magazine about Art, Design and Antiques, arranged free copies for gallery members.
Trained hired and supervised a staff of six gallery employees in sales techniques, product knowledge, office procedures, and client retention.
Administrative tasks: Maintained database program for vendors, sales, expenditures, customer data, framing orders and framing vendors; prepared daily sales reports; prepared bank deposits; arranged all meetings; and recorded notes and minutes for corporate office.
Manpower Staffing, Duluth Georgia 2010-2012
Human Resource Specialist/Branch Manager/Recruiter
Manager for two branch offices booking over 1,800 hours of staffing per week
Responsible for B2B sales while ensuring required booking hours for each quarter
Brokered two onsite business accounts and managed all aspects of client’s requirements
Recruited, hired, and trained all in-house staff as well as all temporary and contract employees. Utilized resources such as, computer data bases, networking, Internet recruiting resources, media advertisement, job fairs, employee referrals, and recruiting firms.
Developed and implemented recruiting strategies to meet current or anticipated staffing needs.
Coordinated with outside Staffing agencies, to secure additional temporary employees based on departmental needs.
Conducted exit interviews to ensure necessary employment termination paperwork was complete.
TRC Staffing Services, Alpharetta, Georgia
2008-2012
Human Resource Specialist/Recruiter/Onsite Manager
Human Resources Assistant to Vice President overseeing and facilitating recruiting and training programs as well as On-Site Sales Closing Consultant.
Onsite Sales/Project Manager for client, Johnson Controls Automotive Seating Factory, a Start up Just in time Automotive Seating Company hired by General Motors for the fabrication and installation of automotive seating for the GM Mini Van.
Recruited, interviewed, reference checked, arranged all training programs as well as facilitated the hiring and placement of 200+ employees within the directed time limit set by General Motors, Completed within budget within the one year ramp-up as directed by General Motors
Administrative duties: Evaluated recruitment or selection criteria to ensure conformance to professional, statistical, or testing standards, and recommended revisions as needed. Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
Recordkeeping, payroll preparation, timecards, appointment calendar, day-to- day recruiting, interviewing, placement, data entry for all new hires for Johnson Controls Automotive Systems Division.
Education
Suffolk County Community College, Long Island, New York, General Studies
Certifications
Manpower Sales and Customer Service Training, PS 1, 2, 3
Interviewing techniques
Sales & Service Seminars for Managers
Equal Opportunity Act Affirmative Action guidelines and laws, and Americans with Disabilities Act.
Certificate of Completion for five Sales & Service Achievement seminars
Techniques
Manpower Corporate Training
Frontier Learning Customer Service Training
Microsoft proficient
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