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Phlebotomist/Customer Service Manager

Location:
Orlando, FL
Salary:
42,360
Posted:
October 23, 2017

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Resume:

Shatira S. McRoy

**** ***** ******

Orlando, Florida 32808

ac2wth@r.postjobfree.com

407-***-****

PROFESSIONAL EXPERIENCE

Florida Technical College, Kissimmee FL

June 2014- April 2017

Cosmetology Professor

Enforces and upholds the polices of Florida Technical College and instill within the students the vision, mission, philosophy, goals, ideas, and objectives of Milady curriculum

Motivate students to pursue academic and clinical knowledge above and beyond the curriculum.

Advise students in a positive manner, reinforcing the current standards and practice of their profession of study.

Strive to increase student knowledge and competency of the field of Cosmetology and the educational process.

Responsible for providing daily classroom instructions in a timely, meaningful and appropriate manner.

Complete required paperwork in a timely manner.

Attend all mandatory in-services, meetings and workshops.

Platinum Image, Orlando FL

June 2009 – November 2009

Stylist

Perform a broad range of beauty services, from cutting hair to performing scalp treatments.

Skilled at using a wide range of beauty products and tools.

Remain competitive by expanding my repertoire to include a variety of salon services.

Build a steady clientele through my rebooking program.

Assist new stylist with styling procedures that was not acquired in school.

Introduced matrices to enhance Safety awareness.

Forecasted inbound and outbound products, budgets, commission stylist and booth rentals

J.C. Penny, Orlando, FL

February 2008- June 2009

Salon Manager/ Recruiter

Responsible for analyzing business performance by reviewing reports to make sure the salon performance continued to increase in productivity.

Implement events and advance training to new and season stylist.

Ensure education, product knowledge and sales.

Provided leadership, coaching, feedback that would empower each stylist to take control and make good decisions in regard to the expectations and goals that needed to reach so that we could be a successful team.

Recognized each stylist for their individual contributions to the salons success through implementing weekly recognition awards.

Support Talent Management by actively searching and recruiting new talent for the salon.

Increased productivity through training stylist the importance of product sales and rebooking of clientele.

Responsible for assisting clients through interaction and providing a hospitable environment.

Walt Disney World Orlando, FL

November 2003-February 2008

Creative Cosmetologist/Trainer

Provided operational direction and formal Cosmetology training.

Responsible for providing a fully theme Disney Look for cast and Disney Character

Support the Cosmetology team with new designs documentation utilizing Adobe Photoshop.

Assist in building production wigs for new and current Entertainment offerings.

Demonstrated strong verbal and written communications skills as a trainer and facilitator.

Studio 28 Hair and Nails Orlando, Fl

June 1998-November 2003

Stylist/ Salon Manager

Oversee staff

Ensure customer satisfaction

Responsible for implementing safety compliance, licensing, and all retail operations.

Plan events and advance training opportunities.

Coordinate hair and beauty events/fashion show.

EDUCATION

Dr. Philips High School, Orlando FL 1994

Westside Vocational Technical, Orlando FL

Cosmetology 1994

Orlando Vocational Technical, Orlando, FL

Health Unit Coordinator 2002

Florida Health Care Academy, Orlando FL

Phlebotomy 2017

HIV Training 2017

Lab Core COC Training 2017

SUMMARY OF QUALIFICATIONS

Experienced Cosmetologist with a passion for the industry and for those wanting to enter a creative career.

Expertise in all facets of the beauty industry including hands on training, educating, clientele, product knowledge, customer service, knowledge of what’s needed to succeed in the cosmetology world.

Demonstrated skill in production planning and supervision.

Skilled and effective trainer experienced in new employee orientation training.

Technical proficiencies in Microsoft Word, Excel, PowerPoint and Adobe.

Effective communicator, organizational skills, written and verbal communication skills.



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