Phlebotomist/Customer Service Manager
Resume:
Shatira S. McRoy
Orlando, Florida 32808
**********@*****.***
PROFESSIONAL EXPERIENCE
Florida Technical College, Kissimmee FL
June 2014- April 2017
Cosmetology Professor
Enforces and upholds the polices of Florida Technical College and instill within the students the vision, mission, philosophy, goals, ideas, and objectives of Milady curriculum
Motivate students to pursue academic and clinical knowledge above and beyond the curriculum.
Advise students in a positive manner, reinforcing the current standards and practice of their profession of study.
Strive to increase student knowledge and competency of the field of Cosmetology and the educational process.
Responsible for providing daily classroom instructions in a timely, meaningful and appropriate manner.
Complete required paperwork in a timely manner.
Attend all mandatory in-services, meetings and workshops.
Platinum Image, Orlando FL
June 2009 – November 2009
Stylist
Perform a broad range of beauty services, from cutting hair to performing scalp treatments.
Skilled at using a wide range of beauty products and tools.
Remain competitive by expanding my repertoire to include a variety of salon services.
Build a steady clientele through my rebooking program.
Assist new stylist with styling procedures that was not acquired in school.
Introduced matrices to enhance Safety awareness.
Forecasted inbound and outbound products, budgets, commission stylist and booth rentals
J.C. Penny, Orlando, FL
February 2008- June 2009
Salon Manager/ Recruiter
Responsible for analyzing business performance by reviewing reports to make sure the salon performance continued to increase in productivity.
Implement events and advance training to new and season stylist.
Ensure education, product knowledge and sales.
Provided leadership, coaching, feedback that would empower each stylist to take control and make good decisions in regard to the expectations and goals that needed to reach so that we could be a successful team.
Recognized each stylist for their individual contributions to the salons success through implementing weekly recognition awards.
Support Talent Management by actively searching and recruiting new talent for the salon.
Increased productivity through training stylist the importance of product sales and rebooking of clientele.
Responsible for assisting clients through interaction and providing a hospitable environment.
Walt Disney World Orlando, FL
November 2003-February 2008
Creative Cosmetologist/Trainer
Provided operational direction and formal Cosmetology training.
Responsible for providing a fully theme Disney Look for cast and Disney Character
Support the Cosmetology team with new designs documentation utilizing Adobe Photoshop.
Assist in building production wigs for new and current Entertainment offerings.
Demonstrated strong verbal and written communications skills as a trainer and facilitator.
Studio 28 Hair and Nails Orlando, Fl
June 1998-November 2003
Stylist/ Salon Manager
Oversee staff
Ensure customer satisfaction
Responsible for implementing safety compliance, licensing, and all retail operations.
Plan events and advance training opportunities.
Coordinate hair and beauty events/fashion show.
EDUCATION
Dr. Philips High School, Orlando FL 1994
Westside Vocational Technical, Orlando FL
Cosmetology 1994
Orlando Vocational Technical, Orlando, FL
Health Unit Coordinator 2002
Florida Health Care Academy, Orlando FL
Phlebotomy 2017
HIV Training 2017
Lab Core COC Training 2017
SUMMARY OF QUALIFICATIONS
Experienced Cosmetologist with a passion for the industry and for those wanting to enter a creative career.
Expertise in all facets of the beauty industry including hands on training, educating, clientele, product knowledge, customer service, knowledge of what’s needed to succeed in the cosmetology world.
Demonstrated skill in production planning and supervision.
Skilled and effective trainer experienced in new employee orientation training.
Technical proficiencies in Microsoft Word, Excel, PowerPoint and Adobe.
Effective communicator, organizational skills, written and verbal communication skills.
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