Customer Service Administrative Assistant

Alexandria E. Chapman

*** ****** ****, ****, ** *0554

**********@*****.***

Ph: 678-***-****

Professional Summary

Highly motivated Logistics Coordinator adaptable to evolving logistics technology to facilitate the shipping process. Proficient in customer support and efficient problem solving. Centered on meeting client expectations while retaining quality standards to ensure timely delivers. Experience

Tatsumi Intermodal USA, INC. February 01, 2011 –present Logistics Coordinator Gainesville, GA

Prepared various packages for shipment

Coordinated with shipping departments at other facilities

Provided updated shipment information via email

Assisted customers with the preparation of shipping documentation

Confirmed that packages met federal shipping guidelines

Assisted customers in tracking missing or delayed packages

Training new and existing employees, Teambuilding & supervision

Spreadsheet & database creation

Meetings & event planning

Inventory management

Zaxbys September 2006 – 2009

Assistant Manager Commerce, Ga

Supervision of 15 – 30 employees

Provided team members with the appropriate training.

Kept accurate and current records

Maintained high standards of service throughout the operational day by demonstrating management by example.

Assisted in the timely execution of all marketing plans.

Responsible for increasing sales and making a profit. Core Qualifications

Skilled at the safe handling of personal and business packages

Experienced with using relevant software programs to track deliveries

Strong organizational skills especially in high-pressure situations

Excellent customer service skills including the ability to resolve issues

Ability to work well in team settings

Great communication skills

Education

GED August 2006

Banks County Adult Education Homer, GA

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