Manager Customer Service
Resume:
Michelle Hamilton
***** ******* **** ***, **********, MD 20876
***************@*****.***
Healthcare professional with over 15 years of experience as a healthcare recruiter, medical office manager/scheduler, and medical receptionist. Organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Proven ability in motivating staff members to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Strong and excellent communicator; ability to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
WORK EXPERIENCE:
Recruitment/HR Coordinator
Chevy Chase, MD – June 2017 to Present
Capital City Nurses Homecare Agency
Healthcare Recruiter for the Washington D.C., Prince Georges County and Montgomery County territories.
*Resource candidates for a variety of openings, the bulk of which are specific to the healthcare areas.s using
*Recruit candidates using online job boards, social media, job fairs, community publications, fliers, etc.
*Screen applicants for open positions to ensure they meet the position requirements and experience needed for consideration.
*Understand the credentialing process and regulations pertaining to licenses needed based on local, state and federal guidelines.
*Conduct preliminary phone screens with applicants prior to presenting them to hiring managers.
*Support the pre-employment screening process liaising between candidates, HR, hiring managers and screening vendors to complete criminal background checks, drug screening, PPD required, etc.
*Work directly with the hiring manager to ascertain position details and information necessary to source and screen applicants.
Healthcare Recruiter/Scheduler
Washington, D.C. - January 2015 to June 2017
Caring Givers Homecare Agency
Recruited CNA's, PCA’s, Caregivers and other healthcare professionals for senior homecare positions.
*Implemented processes to make hiring process more efficient
*Created online ads used to attract qualified candidates to open positions, including cold calling, attending job fairs, and posting positions on job boards, libraries, schools
*Implemented employee referral program for new hires
*Assisted with developing and maintaining databases for clinical care coordination, recruitment tracking, staffing, policies, and procedures
*Supervised, managed, and maintained a schedule of over 75 external employees
*Coordinated correspondence regarding policies, procedures, and company updates
*Maintained a professional and personal relationship with entire clientele caseload and clinicians via regular telephone, email, and in-person communication
*Worked on-call shifts during early morning, late evening, and weekend hours to provide immediate response and troubleshooting for staffing emergencies
*Provided 24-hour customer service and professional representation of company to clientele
Medical Office Manager
Alexandria, VA - June 2008 to December 2014
Hanger Prosthetics and Orthotics
Managed the day to day operations of a DME clinic. Supervised staff of three clinicians, and two front office receptionists. Handel all medical billing, accounts receivable, and denials.
*Verified all patient's eligibility, benefits and referrals
*Performed administrative duties
*Responsible for hiring, training and conducting counseling and coaching
*Evaluated the performance, punctuality, and reliability of administrative staff
*Reviewed all patient data to prepare billing statements for various insurance companies as well as posting payments to the patient's accounts.
*Developed standard operating procedures for billing processes.
*Implemented best practices to ensure that all charges were captured, claims were filed, and A/R was worked.
*Consistently and diligently worked and followed all delinquent patient accounts.
*Developed strategies to solve problems and issues in a timely manner to meet deadlines.
Insurance Benefits/ Precertification Coordinator
Fairfax, VA - August 2003 to June 2008
Fairfax Orthopedics, PLLC
Verified all patient benefits prior to first scheduled appointment and all surgical procedures. Processed precertification's, preauthorization's, and predeterminations for all patients.
*Collected and confirmed patient data such as: Identification and Insurance cards from patient charts.
*Followed up with insurance companies to secure authorization approvals for treatment and medication.
*Responded and documented questions/concerns from insurance companies and patients regarding benefits and authorizations.
*Provided communication support to front office staff, physicians, and patients all eligibility and benefits per their insurance policy.
Surgical Scheduler
Vienna, VA - January 1999 to August 2003
Anderson & Speyer OB/GYN Associates
Coordinated patient appointments, scheduled surgical procedures and managed front desk administrative duties.
*Checked patients in/out, updated demographics using EMR.
*Verified patient benefits and assisted with authorizations.
*Collected patient co-pays and payments.
*Provided patients with preoperative instructions and logistical information for the day of surgery.
*Ensured that all preoperative labs and tests were completed and forwarded to place of surgery.
*Answered patients and family member's questions and concerns prior to day of surgery.
EDUCATION
Bachelor’s Degree Healthcare Administration
University of Phoenix
July 2003
Certificate in Medical Billing and Coding
Gibbs College
June 1998
High School Diploma
Suitland High School May 1996
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