RYAN E. MILLER

***** ****** *** ***. ***

Wesley Chapel, FL 33544

203-***-****

ac2wr9@r.postjobfree.com

SUMMARY

Reliable and confident Technical Support Engineer. Possessing both analytical and extensive practical experience while resolving technical support issues in a steady fast paced environment. Excellent communicator that can relate well with others at various levels. Flexible in working well in a team environment and on my own. Currently, I work at an IT managed service provider that offers real-time computer based solutions.

TECHNICAL SKILLS

Certifications: CCENT, CCNA Routing and Switching.

Key Skills: Technical Troubleshooting, Windows XP/Vista/7/8/10, Android and iOS, Office 365, Dynamics 365, LabTech, ConnectWise, Various Firewalls, TCP/IP & LAN Connectivity, Hardware Configurations (IT and GPS Related), Phone & Online Support, Preventive Maintenance, GeoTab.

EDUCATION

San Juan College - Farmington, NM

Associate of Arts Degree (Emphasis on Computer Networking)

Graduated: May 2004 / GPA: 3.8 on a scale of 4.0

EXPERIENCE

IGTECH365, LLC – Technical Support Engineer

July 2016 – Present (1 year, 3 months) Wesley Chapel, FL US

Mission Statement: IGTech365 is a managed service provider located in the Tampa area. With our many specialists, they offer; managed services, network configuration and administration, systems administration, website design/development, Office 365 integration and management, server hosting/management, IT help desk, cloud computing, hardware, and GPS related, professional services.

Install, test, and configure new workstations, peripheral equipment and software.

Respond to daily ticketing requests that arise. This involves maintaining weekly and monthly remote monitoring scheduled maintenance services, via RMM tools, ensuring that all Service Level Agreements are met.

Resolve hardware and software related issues in various Windows / iOS platforms, Office 365, network connectivity problems, via (phone, email, or RMM software).

Apply updates, patches, and other changes to the IT environment as needed.

Administer new account creation and troubleshoot GPS and Fleet Maintenance software solutions.

Provide installation and support of firewalls, anti-virus software, and removal of any spyware/malware.

Coordinated with software vendors to resolve any issues that needed programing changes for RAS, GPS, and Fleet Maintenance software and communicated updates to affected end users.

Sensify US Inc. - Technical Support Engineer

May 2015 – July 2016 (1 year, 3 months) Stamford, CT US

Mission Statement: Sensify US Inc. specializes in fleet management and vehicle tracking for a global client base. It is a provider of advanced machine-to-machine communication of vehicle tracking, fleet management and telematic solutions that add value to this global base of customers with mobile assets.

Provide support to users in vehicle tracking and fleet management products consisting of software and hardware packages in-vehicle telemetry. This pertains to high levels of technical and telecommunications engineering support, guidance and training to other internal groups or to external customers.

Collaborate with various internal teams to understand and document requirements for data collection and analytics, interpret data, standardize definitions for reported metrics, report writing, tracking project activities and tasks.

Assist with installation, service and maintenance of a range of vehicle tracking and communication devices to 12/24-volt vehicles of all descriptions.

Assist the systems administrator, working with the internal networks and ensuring that they run efficiently by maintaining software updates, designing and implementing new system structures, monitoring server activity, and auditing server security.

Assist with API and data integration into server base needs while meeting all relevant company and customer support standards.

Top Tier Games - Programmer

Remote - based in several locations – July 2010 – Feb 2011

Mission Statement: The Company's main goal is to maintain constant focus on the overall development of the product. From simple special effects to branching story options, we plan to make this the most unique action RPG experience possible.

Work closely with the Lead Programmer, Artists and Level Designers while writing new program code using prescribed specifications.

Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology. Writing and maintain programming documentation.

Maintain and modify programs; make approved changes by amending flow charts and UML documents, develop detailed programming logic, and coding changes.

Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.

MILITARY BACKGROUND

Military:

Army Reserve and Army National Guard – 2000 -2008

Specialty: AIT Training – Ordnance Mechanical Maintenance - Graduated Top of Class

Specific Career Training: Transportation Management Coordinator (88N)

REFERENCES ON REQUEST

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