HRIS Analyst/Application Support

Catherine McAlister Castrillon 770-***-**** (Cell)

Marietta, GA 30008 *****.*********@*******.***

CERTIFICATIONS

A+ (CompTIA) – 2004

Server+ (CompTIA) – 2005

CNA (Certified Novell Administrator) – 1997

CPA (Certified Public Accountant) – New York 1990 / Georgia 1996

PROFESSIONAL EXPERIENCE

Alston & Bird LLP – Atlanta, GA 3/06 – 6/17

Ranked Among Forbes “100 Best Companies to Work For”® for past 18 yrs.

HRIS Analyst (Mar ‘06 – Aug ‘10)

HRIS Analyst/Payroll Coordinator (Aug ’10 – Jun ’17)

(11+ years total experience)

Provided daily HRIS/Application Support for Firm’s HR/Payroll, Time & Attendance and Self-Service Systems (Ceridian products) for prestigious International Law Firm, with over 300 Partners & 1500 Staff/Attorneys across 11 global offices.

Applied expert knowledge of Excel (vlookups, pivot tables, macros, etc.) and utilized basic SQL queries to audit/update databases regularly, ensuring accuracy and completeness.

Developed customized ad hoc reports utilizing Crystal and Ceridian's integrated reporting tools to fulfill Management and Staff business-critical data requests.

Performed monthly detailed analysis of Firm's headcounts by identifying/researching variances. Presented findings to Director of Operations for final distribution to Senior Executive Team.

Extracted pertinent data necessary for timely completion of vast array of RFP’s (Requests for Proposals) and Industry Surveys.

Functioned as Time & Attendance Subject Matter Expert (SME) responsible for all aspects of application support and system administration, including responding to employee questions and resolving issues, managing accruals and importing data into payroll system.

In conjunction with HRIS duties, assisted with transmission of Firm’s Semi-Monthly, Staff/Attorney Payrolls.

AGL Resources (Atlanta Gas Light) – Atlanta, GA 3/05 – 9/05

Desktop Support Analyst (6-month contract)

Provided support services for over 2,000 employees in predominantly Windows XP environment.

Managed tickets using Support Magic, including making initial contact, diligently working problems to their resolution and providing detailed documentation, all within established SLAs.

Majority of hardware/software troubleshooting issues related to equipment failures, application anomalies, network connectivity and intrusion of viruses and spyware.

Set up, configured and troubleshot Nextel and Verizon Blackberry devices and related software, ensuring proper synchronization with Outlook and successful network connectivity.

AGL Resources (Atlanta Gas Light) – Atlanta, GA (cont'd)

Deployed Dell laptops and desktops to new/existing employees, including creation of Active Directory computer objects in Directory Resource Administration (DRA), pulling down standard corporate image using PowerQuest, configuring settings in Outlook 2003 and installing additional departmental applications via SMS client.

Worked in partnership with other teams as necessary for successful resolution of user issues.

Ceridian – Atlanta, GA 2002 – 2004

Data Conversion Analyst

Successfully migrated client data using SQL, Access and proprietary tools within strict budgetary time constraints. Utilized data mapping, validation and reconciliation processes to ensure conversion accuracy.

Designated department liaison between Data Conversion and DBA/Network teams ensuring prompt resolution of issues affecting timely implementation.

Arthur Andersen – Atlanta, GA 2001 – 2002

Network Administration/Application Support

Provided network support for Southeast Region to over 2,000 users in NetWare 5.0 environment.

Performed all levels of NDS user account administration.

Solely responsible for installation, configuration and troubleshooting of an array of industry-recognized tax applications, working closely with vendors as necessary. Ensured proper implementation of tax law updates with minimal downtime during critical tax season periods.

Took initiative and developed system for administering 200+ network printers, including setting scopes, establishing naming conventions, creating print objects using NetWare Admin and performing on-going maintenance utilizing HP JetAdmin and other vendor-specific utilities.

Led team of 10 in data-mining project formed to extract critical client accounting and tax data.

Cox Communications, Inc. – Atlanta, GA 1998 – 2001

Network Administrator

Provided NT 4.0 network administration support for 20,000 users representing all 30 US sites. Administered and maintained AD accounts as company began transitioning to Windows 2000.

Majority of daily duties centered on performance of NT, 2000 and Exchange 5.5 administration tasks using Enterprise Administrator, DRA and Exchange Administrator tools.

Desktop Support Analyst

Locally, provided Windows 2000/NT/98/95 workstation support for more than 1,600 users.

Primary support included imaging/deploying Dell and HP PCs, troubleshooting email, printer and network connectivity problems and resolving vast range of hardware/software issues.

Identified critical flaws in Dell docking station hardware and worked closely with vendor reps to troubleshoot and provide workarounds while viable solutions were being developed.

Frequently received accolades and “Employee of the Month” awards for outstanding customer service and aptitude for closing highest number of trouble tickets.

Promoted to Server group based on excellence in performance, initiative and customer feedback.

EDUCATION

Fordham University – Bachelor of Science, Accounting 1987

Computer Career Center – Certificate Program – PC/Network Specialist 1997

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