Customer Service Office

Christian Mittelstadt

Professional Summary

Motivated professional with over 10 years of customer service and office support experience

Able to process and file invoices, update customer orders and perform scheduling

Experience providing direct customer support via email and phone

Ability to edit and revise internal documents and perform other general office duties as needed

Excellent time management and organizational skills

Strong verbal and written communication skills

Detail-oriented with the ability to multi-task in a fast paced environment

Able to work both independently and in a team environment

Great computer skills; proficient with Microsoft Office programs

Professional Experience

Amazing Service Group November 2016 – Present

Office Administrator

Perform set up and management of all customer accounts using SAP

Processing of all work orders

Scheduling and set up of daily routes for crews in the field

Perform billing/processing of invoices/processing & editing of proposals & contracts through the use of Quickbooks & SAP

Answer phones. Make outbound phone calls to customers who request yard service via email

Provide direct support to the Office Manager and Operation Managers

Clean and Clear Landscaping LLC - Anthem, AZ February 2013 - October 2016

Owner/Operator

Provided full scale Yard Maintenance / Irrigation Repair

Handled business marketing and management

Performed data entry / filing / estimating

Provided one on one personalized customer service

Handled invoicing/bookkeeping and maintained financial control

Southwest ATM - Scottsdale, AZ February 2012 – December 2013

Installer/Field Assistant/Clerical

Installed ATM surround panels for walk up and drive up ATMs

Processed and filed invoices, customer orders and scheduling

Performed mail sorting/mailing

Provided customer service via e-mail and phone

Bookkeeping

Interface Inc. - Scottsdale, AZ October 2008 – December 2011

Office/Clerical/CSR

Performed set up and management of all customer accounts using SAP

Processed and maintained all sales orders in “Data Works” & “E-Commerce”

Liaison to production in evaluating and maintaining inventory control

Provided direct customer support via email and phone on status of orders

Managed and maintained office supplies

Capital Group/American Funds - Scottsdale, AZ August 2007 – September 2008

Shareholder Services

Invested checks per Shareholder/Broker instructions into specified Mutual Funds

Reviewed the quality and accuracy of fellow Associates work (QAP)

Helped guide new Associates thru the training process

Made outbound phone calls to Shareholders/Brokers & Assistants when there were issues and/or questions regarding investment requests

Education

South High School Sheboygan, WI – High School Diploma

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