Administrative Assistant

Lee Ann Huffman

*** ******** *****, *** *, Salem, VA 24153 540-***-**** ********@*****.***

Professional Summary

~Highly organized and detail-oriented Secretary with more than 30+ years experience supplying thorough and organized administrative support to two, and up to six, senior executives.

~Office Assistant/Receptionist with 4+ years of answering multi-line phone, patient charting, verifying/updating demographics/insurance and appointment scheduling in a busy medical office.

Education

Lord Botetourt High School - Daleville, VA

High School Graduate, National Honor Society, Distinguished American High School Student

Virginia Western Community College

Attended for 1 1/2 years studying Secretarial Science

Skills

These are a few of my many office skills:

Professional phone etiquette

Excellent Customer Service & Communication

Microsoft Office proficiency

Multi-line phone

Appointment Scheduling

Dedicated Team player

Experience

CARILION CLINIC MEDICAL OFFICE ASSOCIATE II

SEPTEMBER 2013 – JULY 2017

40 Hours/Week

Checked patients in and out; confirmed/updated patient demographics and insurance; verified insurance electronically and updated if needed; collected insurance co-pays, took payments on patient accounts; balanced cash drawer at end of the day; scheduled/adjusted patient appointments; answered multi-line phone and assisted the caller as necessary; took phone messages for the doctors and nurses. I personally handled daily medical records requests, monitored electronic wait list, and entered patient no-show information.

RPAS-HCA LEWIS GALE MEDICAL CENTER REGISTRAR/CASHIER

OCTOBER 2008 – MARCH 2011

40 Hours/Week

This position was in the Patient Access Admitting Office responsible for registering patients,

verifying/changing patient demographics and insurance, collecting co-pays, filing patient files. Staying in the same department, I was asked to take over the Cashier position responsible for collecting and verifying all monies received in all three Patient Access Departments located in the facility as well as monies from the Cafeteria. I prepared all monies for daily deposit. In both positions, there was extensive use of Microsoft Office and in-house computer programs. While serving as Cashier, I also worked as a back-up Registrar.

CARILION CLINIC DEPARTMENT SECRETARY/ADMINISTRATIVE ASSISTANT

JANUARY 1996 – JUNE 2006

40 Hours/Week

I was the Department Secretary for the Human Resources Benefits Department from January 1996 - June 1998. This position was mainly responsible for answering the Employee Hotline to answer benefit questions and/or direct the calls to the Benefit Specialists for further assistance. I also worked closely with our Team Leader to assist with new Employee Benefit Information packets and Carilion's Annual Open Enrollment. I handled the online Meeting Room Reservation System once it was implemented.

As the Administrative Assistant for Materials Management, I provided secretarial and administrative support to the Vice President, 4 Directors, 1 Manager, and 3 Supervisors. I answered multi-line phone, opened and distributed mail, and ordered supplies for the whole department. I managed the electronic calendars for the Vice President, and 2 Directors. I planned trips for upper management, scheduled the Vice President's Inter-Office Management meetings at Materials Management's various locations throughout Carilion. I handled catering for meetings and department events. I prepared all paper time sheets, and then Kronos, for the Vice President to approve. I handled multiple projects at any given time. Sometimes met with Vendors when the Director(s) or VP weren't available. Sometimes I answered and/or fixed computer problems within the office.

Accomplishments include bringing our entire department up on the new Kronos time clock system and helped plan and implement the new automated phone answering system for the department; designed and maintained the first department Intranet page; and assisted with the supervision of employees as needed.

APPALACHIAN POWER COMPANY DEPARTMENT SECRETARY/STENOGRAPHER

NOVERMBER 1979 – SEPTEMBER 1995

40 Hours/Week

This position included typing, filing, and answering multi-line phone. As well as ordering supplies, 10-key data entry, assisted with Rate Case filings with the Virginia and Federal governments; handling bulk mailings, and processing time sheets. I also assisted with technical work such as billing large industrial customers and checking load demands on residential customers. I was very proficient in DOS, Lotus, and WordPerfect programs.

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