Amra Kursumlija

*** ***** ****** #***

Cambridge, ON N1S 1W5

LinkedIn URL: https://www.linkedin.com/in/amra-kursumlija/

ac2wp8@r.postjobfree.com

226-***-****

OBJECTIVE

To obtain a co-op position for a four-month term from May until August in a marketing or sales environment, in order to learn and obtain necessary skills and capabilities.

SUMMARY OF QUALIFICATIONS

Over three years’ experience working in a customer service setting where customer satisfaction was the primary goal

Skilled use of diverse computer applications including Microsoft Excel, Word, Power Point, and Access to create required reports, projects, and databases

Excellent teamwork skills and creativity as used in group projects to plan, organize and present group reports and projects

Effective time management and organization skills as displayed during work, school, and group meetings

Able to multitask and pay attention to detail in a busy environment, demonstrated during busy hours as a Barista

Excellent problem solving skill, as proven when looking dealing with customer complaints as a Barista and Cashier

Fluent in speaking, reading, and writing in the Serbo-Croatian and German language

EDUCATION

Bachelor of Business Administration (Honors)- International Business Management

Conestoga College Institute of Technology and Advanced Learning, Kitchener, Ontario 09/2016- Present

Expected to graduate May 2020

GPA 3.67

Program Highlights

Analyze and utilize Ivey case methodology to introduce solutions to real world case problems and prepare formal business reports

Organize and create marketing campaigns and plans

Use of information management tools and databases such as SAP Business Suite Applications for project management

Mandatory French as a second language to introduce and learn a new language and culture

Ontario Secondary School Diploma (Honors)

Southwood Secondary School, Cambridge, Ontario 2011- 2015

Completed six Ontario Academic credits with honours

WORK HISTORY

Dual Cashier & Merchandiser 08/2017-Present

Shoppers Drug Mart, Kitchener, Ontario

Promote Shoppers Drug Mart through excellent customer service as cashier and merchandiser by assisting customers with questions about products, finding, returning, and exchanging products

Promote Shoppers Drug Mart by setting a goal for distributing Shoppers Optimum awards cards and Shoppers sponsored charities

Handel customer complaints in calm manner through effective listening skills and problem resolution techniques

Able to work alone when managing cash as head cashier and reconcile the till

Part Time Barista 08/2016 -08/2017

Coffee Culture, Cambridge, Ontario

Provided excellent customer service skills while serving customers on cash and during food preparation

Used strong communication and teamwork skills during busy hours of the cafe

Multitasked and problem solveed in a calm manner during busy hours and when dealing with dissatisfied customers

Au Pair 09/2015 - 07/16

Ayusa, Berlin, Germany

Handled safety and care of child when mother is away for work or when taking the child to and from school

Covered needs, resolved conflicts, and offered conflict solutions between the child and other children

Educated the child in valuable daily skills as well as speaking and teaching the English language with the child

Cleaned, cooked, and looked after the child, bringing her to and from school

Planned and organized birthdays and play dates with other children and friends

Student Shelver 09/2013 -08/ 2015

Ideas Exchange, Cambridge, ON

Processed, organized, and re-shelved returned books, new books, CD’s, DVD’S, and magazines so that others can borrow them

Able to work individually as well as with a team to organize, prepare, and supervise gallery and children department organized events

Problem solved and helped patrons requiring assistance when searching for books and other materials

VOLUNTEER EXPERIENCE

Student Volunteer 09/2016- 06/2017

Concordia German Language School, Kitchener, ON

Emergency Room Volunteer 09/2013- 06/2014

Cambridge Memorial Hospital, Cambridge, ON

Drama School Volunteer 10/2011-04/2012

Sears Drama Festival, Cambridge, ON

Volleyball Camp Assistant 07/2011- 08/2011

Spike Volleyball, Kitchener, ON

ACHIEVEMENTS

Conestoga College Deans list 2016

Ontario Scholar 2015

Won two school girls doubles Tennis awards 2011-2012 & 2014-2015

Junior school letter 2013-2014

ACTIVITIES AND INTERESTES

Enjoy recreational sports including Tennis, Badminton, Dancing, Volleyball, and Mauy Thai

Hiking and enjoying nature with family and friends

Reading historical nonfiction and keeping up to date with present news

References are available upon request

Contact this candidate