Customer Service School
Resume:
Amra Kursumlija
Cambridge, ON N1S 1W5
LinkedIn URL: https://www.linkedin.com/in/amra-kursumlija/
***************@**********.**.**
OBJECTIVE
To obtain a co-op position for a four-month term from May until August in a marketing or sales environment, in order to learn and obtain necessary skills and capabilities.
SUMMARY OF QUALIFICATIONS
Over three years’ experience working in a customer service setting where customer satisfaction was the primary goal
Skilled use of diverse computer applications including Microsoft Excel, Word, Power Point, and Access to create required reports, projects, and databases
Excellent teamwork skills and creativity as used in group projects to plan, organize and present group reports and projects
Effective time management and organization skills as displayed during work, school, and group meetings
Able to multitask and pay attention to detail in a busy environment, demonstrated during busy hours as a Barista
Excellent problem solving skill, as proven when looking dealing with customer complaints as a Barista and Cashier
Fluent in speaking, reading, and writing in the Serbo-Croatian and German language
EDUCATION
Bachelor of Business Administration (Honors)- International Business Management
Conestoga College Institute of Technology and Advanced Learning, Kitchener, Ontario 09/2016- Present
Expected to graduate May 2020
GPA 3.67
Program Highlights
Analyze and utilize Ivey case methodology to introduce solutions to real world case problems and prepare formal business reports
Organize and create marketing campaigns and plans
Use of information management tools and databases such as SAP Business Suite Applications for project management
Mandatory French as a second language to introduce and learn a new language and culture
Ontario Secondary School Diploma (Honors)
Southwood Secondary School, Cambridge, Ontario 2011- 2015
Completed six Ontario Academic credits with honours
WORK HISTORY
Dual Cashier & Merchandiser 08/2017-Present
Shoppers Drug Mart, Kitchener, Ontario
Promote Shoppers Drug Mart through excellent customer service as cashier and merchandiser by assisting customers with questions about products, finding, returning, and exchanging products
Promote Shoppers Drug Mart by setting a goal for distributing Shoppers Optimum awards cards and Shoppers sponsored charities
Handel customer complaints in calm manner through effective listening skills and problem resolution techniques
Able to work alone when managing cash as head cashier and reconcile the till
Part Time Barista 08/2016 -08/2017
Coffee Culture, Cambridge, Ontario
Provided excellent customer service skills while serving customers on cash and during food preparation
Used strong communication and teamwork skills during busy hours of the cafe
Multitasked and problem solveed in a calm manner during busy hours and when dealing with dissatisfied customers
Au Pair 09/2015 - 07/16
Ayusa, Berlin, Germany
Handled safety and care of child when mother is away for work or when taking the child to and from school
Covered needs, resolved conflicts, and offered conflict solutions between the child and other children
Educated the child in valuable daily skills as well as speaking and teaching the English language with the child
Cleaned, cooked, and looked after the child, bringing her to and from school
Planned and organized birthdays and play dates with other children and friends
Student Shelver 09/2013 -08/ 2015
Ideas Exchange, Cambridge, ON
Processed, organized, and re-shelved returned books, new books, CD’s, DVD’S, and magazines so that others can borrow them
Able to work individually as well as with a team to organize, prepare, and supervise gallery and children department organized events
Problem solved and helped patrons requiring assistance when searching for books and other materials
VOLUNTEER EXPERIENCE
Student Volunteer 09/2016- 06/2017
Concordia German Language School, Kitchener, ON
Emergency Room Volunteer 09/2013- 06/2014
Cambridge Memorial Hospital, Cambridge, ON
Drama School Volunteer 10/2011-04/2012
Sears Drama Festival, Cambridge, ON
Volleyball Camp Assistant 07/2011- 08/2011
Spike Volleyball, Kitchener, ON
ACHIEVEMENTS
Conestoga College Deans list 2016
Ontario Scholar 2015
Won two school girls doubles Tennis awards 2011-2012 & 2014-2015
Junior school letter 2013-2014
ACTIVITIES AND INTERESTES
Enjoy recreational sports including Tennis, Badminton, Dancing, Volleyball, and Mauy Thai
Hiking and enjoying nature with family and friends
Reading historical nonfiction and keeping up to date with present news
References are available upon request
Contact this candidate