Field Service Training

Brett D. Robinette

Vista, CA ***** 760-***-**** **********@*******.***

OBJECTIVE: Training Development

Trained on, recommended, and implemented a wide range of tools for Documentation, Instructor Led Training (ILT), Computer and Web-based Training (CBT/WBT), Learning Management Systems (LMS), drawing programs, and video editing software. I enjoy collaborating with Subject Matter Experts (SMEs) to design Customer's Instructors (train the trainer), Airline Pilots, Attendants, Flight Line personal, Medical Staff, Hospital Support, Equipment Operators, and Customer Field Service Engineers’ training material. Regardless of the subject, training should be developed to motivate and engage the learner to benefit from the lesson in their particular job situation. Excite them to use their new found knowledge and appreciate the time and effort it took. Experience with curriculum development. Subject matter expert with 911 emergency dispatch workstation software, to include configuration (permissions, passwords, basic and advanced set-up, queuing, etc.), and creation of training documentation, as required. Works well without direct significant direct supervision, quick to learn new skills, team worker. Intermediate to advanced analytical skills. Persistent with tasks, calm and patient under pressure. Excellent written and verbal communication skills. Proficient in multitasking. Ability to master new dispatch software with minimal training.

SERVICE VETERAN – United States Navy – Honorable. Eligible for federal income tax credit, Work Opportunity Tax Credit (WOTC) to EMPLOYERS, up to $9,600 tax credit for hiring specific target veteran(s). Please Inquire.

AREAS OF EXPERTISE

Needs analysis

Metrics, evaluation, and reporting

Certified Master Training Specialist

Problem-solving, and analytical skills

Quality assurance and process improvement

Accredited curriculum and instructional standards specialist

Designing and developing corporate learning programs in a variety of learning modalities

CAREER BACKGROUND

Rockwell Collins acquired by United Technologies, Irvine, CA 2010-2017

Sr. Customer Training Specialist

Classroom Instructor for Customer’s Flight Attendants and Flight Line personnel.

Companies’ Instructor for Field Service Engineers and Customer Support Personnel.

Worked with subject matter experts (SMEs) to transfer design documents into technical manuals.

Certified companies’ dealers in hardware and software installation, operation, and troubleshooting.

Created CBTs for legacy products for customer certification and reference; saving travel costs for all.

Northrop Grumman, Rancho Carmel, CA 2009-2010

Contractor for Air Force Global Hawk / Navy Fire Scout

Tasked to development Interactive Electronic Technical Manuals (IETMs).

Designed Self-Paced computer instruction in compliance with DoD training requirements.

CYMER, San Diego, CA 2007-2009

Curriculum Developer / Multimedia Specialist

Performed laser light source training needs analysis.

Interviewed subject matter experts (SMEs) to identify occupational standards.

Development photolithography interactive courses for System Operators and Field Service Engineers.

Pyxis acquired by Cardinal Health, San Diego, CA 2002-2007

Instructional Designer and Computer/Web-Based Training Developer

Designed and developed CBT/WBT course templates for rapid development.

Train personnel in operation and maintenance of medical storage and distribution units

Created medical station hosted training courses for medical staff and company field service personnel

Sony Trans Com acquired by Rockwell Collins, Pomona, CA 2000-2002

Curriculum Developer/Training Lead

Training Lead for the development of In-Flight Entertainment Systems

Developed and delivered Media-based Interactive Lessons (MILs) for classroom instruction

Trained and certified Commercial Airline’s Instructors for Flight Attendant and Maintenance Personnel

Evolution Interactive Solutions, Huntington Beach, CA 1998-2010

Owner Partner/Operations Manager

Converted WICAT based lessons to a Windows-based CBT format utilizing Authorware 5.0

Supervised six contract employees, converting 83 Navy Pilot and Aircrew training courses.

Selected due to conversion process saved the Navy thousands of redevelopment training dollars.

In 2002-2010 supervised eight contract employees to write Technical Manuals for Rockwell Collins.

McDonnell Douglas acquired by Boeing, Long Beach, CA 1997-2000

Multimedia Engineer / CBT Curriculum Developer

Compiled Federal Aviation Administration (FAA) compliant Pilot training lesson outlines

Responsible for the lesson content and educational value of CBTs related to multiple aircraft.

United States Navy, San Diego, CA

Chief Aviation Warfare Systems Operator, USN (Retired)

Curriculum Standardization Manager

Course Curriculum Model Manager

Curriculum Developer

Enlisted Aviation Warfare Specialist

Naval Aircrew

EDUCATION

United States Navy

Instructor Training School

Navy Enlisted Code (NEC) 9502

United States Navy

Curriculum Development Course

Navy Enlisted Code (NEC) 9506

United States Navy

Navy Master Training Specialist

SOFTWARE SKILLS

Camtasia, Captivate, Presenter, Director and Adobe Authorware, Articulate, Corel Paint Shop Pro, Photoshop, Microsoft Office, Install Shield Installation system for Windows, and system utility backup packages. Basic skills in Flash, Right Hemisphere’s 3-D Deep Exploration 5.7, Sony Vegas Pro and Final Cut Pro. Introductory courses in Articulate Storyline.

AWARDS and RECOMMENDATIONS

Rockwell Collins Letter of Recommendation (2017)

Rockwell Collins Letter of Recommendation (2001)

Navy Letter of Appreciation

Navy Sailor of the Year

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