Ranga Babu.N ac2wo5@r.postjobfree.com

Test delivery Lead Contact: 703-***-****

SUMMARY

Experienced IT Professional having 13 + years of experience in Quality Assurance, designing, developing, testing and implementation of customer oriented business applications, testing SFDC (SalesForce.com), Siebel, web applications, and Client Server Applications. Also Created test scenarios, writing test scripts and executed scripts for Unit, Functional, Regression, Integration, User Acceptance and Go-Live Testing.

Total exposure and experience in every phase of Software Development Life Cycle (SDLC)

Specialized in Siebel-CRM, AMDOCS (Clarify CRM), Sales force.com (CRM) application Testing. Experience includes complete life cycles of new implementations and up gradations.

Extensively involved on Salesforce testing by Creating User profiles, Case management, and Approval process.

Extensively involved on Salesforce testing by creating new prospects managing existing customers using CRM applications.

Extensively involved in Sales force CTI testing with open CTI.

Extensively involved on order management systems as well as Leads and Opportunities using SFDC apps..

Hands Experience on Agile and Waterfall models.

Extensive working experience on Functionality Testing, GUI Testing, Regression Testing, Stress Testing, Integration Testing, System Testing, User Acceptance Testing, Database Testing, Load Testing, Black Box Testing.

Experienced in Developing Test plans/Test Cases (Manual / Automated), Test procedures, Test Scripts and expected results.

Experienced in preparing the Test reports.

Having well experienced in test management tools Test Director 7.6, Quality center 8.2,Quality center 9.2.

Having good experienced in analyzing the results of automated scripts and enhancing the scripts.

Well acquainted with the Bug Life Cycle and Debugging Approach

Having strong interpersonal communication skills and proven track record of academic and professional achievements.

Become familiar with new technologies, Operating Systems, applications in order to maintain an awareness of technological advance.

Having Strong analytical and problem-solving skills.

Good Interaction with developers, managers and team members.

EDUCATION

Bachelor of engineering (Electronics and Communications), Manonmanium Sundarnar University, India.

SKILLS

Salesforce.com (SFDC) : Sales Cloud, Service Cloud, Custom Cloud, Apex Data Loader, Reports, CTI.

Operating System : Windows 95/98/me/NT/2000/2003, UNIX (Linux).

Languages : C, C++, COBOL, Java, ASP. Net, SQL, PL/SQL, HTML, DHTML,

JHTMLXML, JavaScript.

CRM : Siebel 2000/7.0/7.5/7.5.3

Databases : Oracle 7.x/8i/11i, MS Access, and SQL Server 6.5.

App Servers : WebLogic, Web Spear.

GUI : Visual Basic 6.0, Developer 2000, and VB.Net.

Testing Tools : WinRunner7.5, LoadRunner7.6, Quick

Test Professional 8.2, Test Director7.6’

Mercury Quality center 8.2. .

CAREER EXPERIENCE

AT&T (DIREC TV), El Segundo, CA 03-28-2011 – till date

Test Delivery Lead

Residential CRM (SalesForce.com):-

Residential Care Portal is a single sign on application which offers a consistent user experience and an agent friendly interface. It is used by agents serving existing customers for equipment, programming and bundle offers. The shopping cart is launched through RIO which is a Siebel based application.

Net 360 (SalesForce.com):-

Net 360 is a tool used to create different kind of cases and approval process.

ECOF (Existing Customers Offers Framework) (SalesForce.com) :-

With this project DIRECTV moved all of their commercial customers to SFDC from Legacy system STMS and Siebel. This project enabled agents to access all of customer’s Assets/Programming in SFDC and create Sales and services cases. In addition agents are able to create new sales order in SFDC using java shopping cart widget embedded in SFDC.

Responsibilities:

Developed the System Test Plans, Test Scenarios and Test Cases using Software specifications document.

Conduct the peer review meetings for Test plan and Test Approvals.

Conduct product testing after each release, Open trouble tickets based on Customer Issues.

Conduct Daily status Defect Calls.

Participate in Amdocs Bug triage meetings.

Co-ordinate with offshore and onshore team.

Verify Different Data plans for Mobility users.

Using Soup UI tool and related xml’s creating customers and validate in both front end and back end systems.

Co-ordinate with Offshore team.

Extensively involved on planning Gather requirements, Conduct peer reviews on Test cases, Writing Test cases.

Conduct Daily status Defect Calls.

Participate in Bug triage defect calls.

Actively participated to identify the critical business transactions in different applications.

Analyzed user requirements, business rules in coordination with the project team and prepared test plans for system and load testing.

Scheduling and running the Jobs on daily basis

Automated Case creation process in Service Cloud using Selenium Web Driver

Validated Knowledge Management configuration within Service Cloud Console

Tested Customer Portal and Partner Portal integration with Sales force.

Co-coordinated with Project Managers, Business Analysts and System Analysts to set up the pre-validation and validation environment to execute the scripts.

Environment: Java,J2EE,HTTP,HTTPS, MS Foundation Server 2010,AS400,OS400, IIS, HTML, VB Script,.net, SQL 2008,Java Script, Windows Server 2008, UNIX, Toad, Oracle, Quick Test professional 9.2, Quality Center10.0.

Telecommunication Systems, Seattle, WA 09-13-2009-03-24-2011

SR.QA Engineer

XLSG Enterprise Provisioning:-

Telecommunication Systems, Inc. (TCS) is a leading provider of mission-critical wireless data solutions to government customers, public safety, and carriers.TCS produces wireless data communications technology solutions that require proven high levels of reliability. TCS' wireless data offerings include secure deployable communication systems and engineered satellite-based services; location-based wireless and VoIP Enhanced 9-1-1 services; messaging and location service infrastructure for wireless operators; and commercial location applications, like traffic and navigation, using the precise location of a wireless device. The Xypoint Location Services Gateway server (XLSG) is one of the TCS's products provides managed control over location information. The XLSG is a loosely coupled front-end to Location servers (LS) to implement access control and privacy checking for the location information available from the LS.

Responsibilities:

Developed the System Test Plans, Test Scenarios and Test Cases using Software specifications document.

Conduct the peer review meetings for Test plan and Test Approvals.

Provisioning of Enterprise Using Front end as well as Batch.

Conduct Daily status Defect Calls.

Using Soup UI tool and related xml’s Provisioning of Enterprise and validate in both front end and back end systems.

Create the different roles of Enterprise Admin using LDAP Server.

Extensively involved on planning Gather requirements, Conduct peer reviews on Test cases, Writing Test cases.

Actively participated to identify the critical business transactions in different applications.

Analyzed user requirements, business rules in coordination with the project team and prepared test plans for system and load testing.

Design and development of automation test scripts to the identified candidates with Mercury Quick test Professional and manage the testing activities using Mercury Quality Center.

Modified the Automation scripts by inserting check points to verify the object properties

Performed data driven test, to test application for multiple scenarios with different verities of data.

Created different Libraries and kept all reusable functions to avoid redundancy and make scripts more effective and efficient.

Handled exceptions by writing Recovery scenarios to handled different verities of exceptions.

Developed user defined functions using VBScript for testing customer and statement data with database and validating the conditions.

Executed automated test scripts as batch tests, analyzed the results and reported the bugs in Quality center

Responsible for the System Testing, Regression Testing, Usability Testing and Performance Testing of the Application.

Written specified SQL scripts to test the areas defined in each requirement

Performed Database Validation and Integration Testing and manipulations using SQL.

Scheduling and running the Jobs on daily basis

Extensively used UNIX commands and Shell scripts to retrieve data files and to update parameter files to run the application on multiple sets of test data.

Modified UNIX scripts and SQL Scripts and tested them.

Used Quality Center to prepare Test cases, procedures, Requirements Traceability Matrix and managing the Defects

Co-coordinated with Project Managers, Business Analysts and System Analysts to set up the pre-validation and validation environment to execute the scripts.

Environment: Java,J2EE,HTTP,HTTPS, MS Foundation Server 2010,AS400,OS400, IIS, HTML, VB Script,.net, SQL 2008,Java Script, Windows Server 2008, UNIX, Toad,Oracle, Quick Test professional 9.2, Quality Center10.0.

AT&T, Richardson, TX 08-13-2007 - 08-12-2009

UAT LEAD

Description: The U-verse Portal (UvP) is a tool that allows a customer, who has U-verse Voice as a service, to manage their voice mail messages, email and address book contacts online. The customer is able to create sub accounts and grant their contacts access to their voice mail and email by giving them certain permissions In addition, the customer is able to review their account setup bill payment online by credit card and automatic bank draft. The customer can select paperless billing as well.

Customers that have U-verse IPTV can determine which television programs they want to record.

Responsibilities:

Prepared Test plan, Test Scenarios and Test Scripts as per functional, Business requirements using Quality center.

Extensively worked on handling the application response for prepare the different sets of data for testing purpose.

Developed Test Scripts for functional testing.

Exposure to various different UNIX servers to validate the outputs and writing SQL statements to validate the output in the different databases.

Worked on Unix environment and vi editor

Also executed various SQL Queries to perform the backend testing.

Developed the Automated test scripts for different modules using Quick test professional 8.2 and Uploading the scripts in Quality center..

Extensive use of Shared Object Repository by maintaining the naming conventions.

Developed Master startup scripts by using Reusable Actions and Copy Actions and did the regression testing for each release of the application.

Extensively worked on Execution of automated scripts, analyzing the results, enhancing the scripts

User defined functions were written according to the functionality of the application.

Wrote SQL queries for retiring the data and validate the data from the database.

I Used Database Checkpoint to verify whether our application is getting the same data from the database.

Developed Test Process/Strategy and Plan test cycles and cycle content

Conducted walkthroughs with team members and assigned tasks to team members.

Prepared test results, bug reports documents.

Provide training on testing methodology – how to turn requirements into test scenarios and test scripts.

Provided leadership and guidance to team members on the process of utilizing specifications to facilitate human resources-related data exchanges.

Coordinate and track testing progress problem reports status to Project Management.

Coordinating with Developers for Defect analysis and Bugs reported to developers.

Using Mercury Quality center in Citirx environment to manage the requirements, test scripts and also defects.

Involved in meetings with Project Mangers, Developers and business users for project planning and implementing different QA methods.

Investigating software defects and interacting with developers to resolve technical issues using Quality center 8.2.

Execute and Analyze and Enhancing the Scripts Using Load Runner.

Manage post production testing and project timelines/plans.

Reused sub-procedures and functions which reduce the coding.

Extensively used Recovery Scenarios while doing the regression testing

Responsible for weekly status, attend the bridge meetings showing progress and future testing efforts.

Extensively communicated with developers using bug-reporting tool Quality center..

Environment: Quick Test Professional.8.2, Mercury Quality center8.2, C++, VBScript, MS Exchange 2000/2003, Oracle 7.x/8.x, Windows XP, UNIX, Load Runner.

Echo Star,CA 11-25-2006 to 07-03-2007

QA Tester

The Dish Smart is a product developed for Echo star, USA. Dish Network is the second largest direct broadcast (DBS) provider in the United States. Dish Network currently delivers more than 500 channels of digital programming to over 11 million homes and businesses in the United States, including over 157 local channel markets in the USA. Dish smart is the biggest Siebel Application in the world. Dish Smart just like as a call center application. Dish Smart is developed using Siebel Framework developed in .net. CSG (Cable Services Group) is Echo star billing system or the name of the company that built and provided Echo stars billing system, whichever way you want to look at it. The company CSG originally provided billing systems exclusively to the cable market. They have since move into providing customer care and billing solutions for cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wire line markets.

Responsibilities:

Developed UNIX and SQL scripts after the data was extracted from the mainframe database.

Prepared Test plan, Test Scenarios and Test Scripts as per functional, Business requirements using Quality center.

Developed the Automated test scripts for different modules using Quick test professional 8.2 and Uploading the scripts in Quality center..

Extensive use of Shared Object Repository by maintaining the naming conventions.

Developed Master startup scripts by using Reusable Actions and Copy Actions and did the regression testing for each release of the application.

Extensively worked on Execution of automated scripts, analyzing the results, enhancing the scripts

User defined functions were written according to the functionality of the application.

I Used Database Checkpoint to verify whether our application is getting the same data from the database.

Verified SHELL SCRIPTS to make sure that it is invoking SQL LOADER properly

Developed Test Process/Strategy and Plan test cycles and cycle content

Conducted walkthroughs with team members and assigned tasks to team members.

Prepared test results, bug reports documents.

Provide training on testing methodology – how to turn requirements into test scenarios and test scripts.

Knowledge transfer to the team members.

Coordinate and track testing progress problem reports status to Project Management.

Coordinating with Developers for Defect analysis and Bugs reported to developers.

Using Mercury Quality center to manage the requirements, test scripts and also defects.

Involved in meetings with Project Mangers, Developers and business users for project planning and implementing different QA methods.

Investigating software defects and interacting with developers to resolve technical issues using Quality center 8.2.

Extensively used Recovery Scenarios while doing the regression testing

Responsible for weekly status, attend the bridge meetings showing progress and future testing efforts.

Extensively communicated with developers using bug-reporting tool Quality center..

Environment: HP9000-UNIX, ORACLE7.3/8.0, SQLLoader, C, C++, PVCS, QuickTest Pro 8.2 and Mercury Quality Center.

Johnson and Johnson, NJ 09-22-2005 to 10-25-2006

QA Tester

The MRS (Medical Reporting System) is a health care domain project. Using this, we can store the details of the inpatient who is admitted in the hospital. The details of the patient can be obtained on request by the patient or by his family members. The patient details are available within the hospital records for 5 years from the date of the patient’s admission. After the due date of 5 years, the records of the patients will be automatically deleted.

This project is divided into five main modules viz.,

1.Patient Care Administration.

2.Patient Care Services.

3.Finance and Billing.

4.Administration.

5.Report Generation.

Responsibilities:

Reviewed business requirements and technical specification documents, attended change request meetings to document changes and implemented procedures to test changes

Involved in developing Test Scenarios, Test Cases, Test Plans, Test Data and Requirements Traceability Matrix.

Developed Test Strategy and System Test Plans to ensure that test cases reflect user needs for the System according to the requirements.

Developed re-usable library of generic functions using QTP to eliminate the redundancy of the code in the automated scripts.

Used Data Driven & Parameterization to make sure the application is working fine for different sets of test data.

Written user defined functions in VB Scripts in Expert view for testing GUI Functionality, acceptance and limit validations.

Used check points and output value to check and retrieve values respectively

Involved in writing SQL statements to validate the output in the different database sources.

Actively participated in all types of Reviews like Requirement, Test Cases and Defects.

Generated the test data to perform the functional testing based on the DMLs and Record Formats.

Interacted with Business Analyst to understand Requirements and Test Data preparation.

Developed and Executed SQL queries to ensure the application is getting valid data from the database using TOAD tool.

Written customized SQL queries to fetch the test data by joining different tables.

Responsible for the System Testing, Integration Testing and Usability Testing of the Application.

Generated Test Summary and Defect Status Reports using Quality Center.

Used Quality Center for complete Test Management includes Defect Tracking.

Environment: UNIX, Quick Test Professional, Quality Center, XML, Java, J2EE, Oracle, Toad and Windows 2000.

Alberg Software Ltd, INDI 08-08-2002 to 03-15-2003

Test Engineer

Description: Web class Pro is a Web based News Paper Publication System and it is useful as ad booking and pagination software for newspapers. It supports remote booking by booking agents as well as web based booking. Booking involves User details, Schedule Date, Matter to Publish, Cancellation, Rescheduling and Modification of booked ad. Production is done at main server not at web server for daily-published News Paper. Payment Gateway on-line does all the payment.

Responsibilities:

Performed Manual regression and Automation testing for all applications.

Analyze System Requirement Specification (SRS) Documents and prepare the test cases and test scripts.

Involved in Regression, System, and User Acceptance Testing phases for different Release versions.

Did Adhoc testing on Finance and Billing modules.

Extensively used Test Director for reporting/tracking bugs and for document control.

Test execution-using Test Director..

Log results and Defects.

Provided testing status to the team lead on a daily basis before the Triage meetings.

Identify the common flow of the Application in different modules and developed the basic scripts for Automation using Win Runner.

Execute the Automated test scripts and analyze the result done the enhancements.

Execute manual test cases and verified results with expected results and prepare the test reports.

Active Participation in Weekly Meetings

Coordinating with Team Lead & developers for defect analysis and their fixes.

Environment: Win Runner, Windows Server2003, UNIX, VB6.0, SQL Server, Test Director,JAVA,Oracle,Oracle forms 6i and reports 6i.

Hong Kong and Shanghai Banking Corporation Ltd,India 06-08-2000 to 08-08-2002

Software Test engineer.

Description: HSBC provides a comprehensive range of financial services. Disputes are the 1st phase of the 3-Phased Dispute Processing System of HSBC. It comprises of an Internet Application, an Intranet Application and a Batch Process. This deals with the concerns, queries and disputes regarding any transaction made by the HSBC cardholder.

Responsibilities:

Analyzed the system requirements and prepared the Test Plan.

Developed test scenarios based on business requirements

Created test cases for various scenarios based on the functional requirements.

Developed the scripts to manually test the components.

Got exposure to Unix servers for performing validation testing.

Used SQL for querying and updating records

Performed Positive and Negative testing.

Used Test director as a bug tracking tool

Analyzed and Tested Client-server large scale Banking Applications.

Documented test subjects and test cases according to the developed Test plans.

Involved in System Testing, Integration Testing, and User Acceptance Testing.

Environment: Oracle, UNIX, WinNT, Html, JavaScript, Test Director

Contact this candidate