Engineer Customer Service

Curriculum Vitae

First Name : skander

Family Name : Jaibi

Home address :**** ******* ****** ********* *** 20851

Born :june 8,1983 in tunis,Tunisia

Citizenship :Tunisia

Residency: US resident (Green Card holder)

Phone : 202-***-****

e-mail : ************@*******.**

Marital Status : single

.Educations :

2009 : Diploma of Engineer degree in telecommunications from ESPRIT

(Ecole privée d’ingénieries et de technologies),tunis, with equivalence.

2006 :Diploma of senior technician in industrial computer from the INSAT.,tunis .

2002 : Baccalaureate (Mathematics) from the pioneer school of ariana.,Tunisia

Professional experiences :

December 2015 until January 2017: Technical support engineer at Smart Trade Technologies:

Working on electronic platform for trading

Analysing logs in Linux servers for communication issues between clients and banks

Resolving communications issues between clients and banks which is done by FIX protocol messages.

Escalation issues to Dev and Ops teams.

March 2014 until February 2015: Software engineer at RAS Consulting Tunisia:

Adminstration and exploitation of an As400 server

Administration of as400 users profiles

Supervision of batch and interactive jobs

Development of screens and programs with RPG on as400 server

Development of SQL RPG programs using DB2 database

Development of CL programs (general commands of AS400 system)

Installing and resolving user’s machines issues (windows XP,Windows 7,Microsoft office)

Resolving network issues.

Hardware and software helpdesk.

June 2012 until June 2013: Release product engineer at SUNGARD(Capital Markets-Wealth Station Trading project)

Build and deploy Java web application on Tomcat Apache web server

Maintain sanctity & integrity of Dev & QA environments

Create & Backup SQL Databases

Deploy sql scripts on SQL database

Identify the application dependencies

build web application project using Maven and Ant

Troubleshoot build, installation & configuration issues of java web application

Work on WINDOWS Systems

Prepare Release Notes

Installation and configuration of continous integration tools such as Jenkins and Hudson.

Technologies:

Tomcat web server administration

MS SQL database and the SQL language

Subversion source control system

Hudson/jenkins automation build tool

September 2010 until March 2012 : Java/AS400 engineer in an offshore company specialized in banking field

Project 1Finance,banking activities :

Migration of AS400 screens written in cobol to architecture X3 :Which is an MVC environment designed for

building applications based on banking services.

Project 2:

Development of business services in a Java webspehre core and exploitation of these services in a

eclipse core (presentation layer,GUI).

Project 3:

Migration of programs written in RPG-ILE free format to RPG-ILE fixed format in order to convert it to Java code /customize the java web application converted

Exploitation and administration of as400 servers.

Languages: SQL, COBOL.Java,Xml,,RPG-ILE JSP,Html,css

Applications Server : AS400. Apatche Tomcat

Technologies :Hibernate,EJB 3.0,J2EE,ant et CVS

Architecture : X3,X3server

Envirnments :Eclipse,RAD Websphère

April 2010 until august 2010: Customer service agent in a call center

Provide software helpdesk

2009 : Trainee as a telecom engineer in the OACA (office de l’aviation civile et aéroports), working

in the security of authentication network servers ( the RADIUS server)

Technologies: Java /UML /SQL

2006 : Trainee as a senior technician in industrial computer in the INRST(institut national de

recherches scientifiques et techniques),tunis, working in a Visual basic 6 project consisting

in the development of a program in the agriculture field .

2004 :An internship as a skilled worker in « El Mazraa »,repairing industrial equipments.

Knowledges:

Networks: Network security, CCNA level 3,Wifi,GSM,UMTS

Computer: Assembler,Java,C/C++,

Linux/Unix,SQL and SGBDs., Cobol language,RPGILE and CL language under OS400.

Softwares :Visuel DSP, Simulink/Xilunx,VHDL and FPGA(for digital signal process),

Matlab.,Websphère server,IBM access iSeries,Eclipse

language :

French: bilingual

English: bilingual (operational English )

Spanish: beginner

Hobbies :

Computers, new technologies,Strategy games and robotics.

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