Customer Service Quality Control

Steven Arbelaez

** ******** ***** *********, ** *1756 ***************@*****.*** 516-***-****

EDUCATION

State University of New York, Albany, NY

Bachelor of Science - May 2010

Major: Communications & minor in Business Psychology.

WORK EXPERIENCE

Allure Eyewear, Melville, NY June 2013 – Present

Traffic & Operations Coordinator/Supervisor

Coordinate the operations & distribution of merchandise from vendor to client from execution to implementation. Clients include: Walmart, Neiman Marcus, Amazon, TJ Maxx, Party City, and Kohl’s

Oversee and manage departments including: customer service, third party affiliates, sales and shipping to ensure purchase orders are on schedule

Use SAP to close orders, post goods (PGI), close ship ERP’s, create packing lists, search for product & styles and create custom invoices for oversea accounts

Supervise routing submissions via online portals

Create BOL’s, review carton count and weight of orders and assist finance controller with proof of delivers (PODs)

Provide monthly shipping and inventory reports to the VP of operations and floor management

Manage the order pickup and drop-off scheduling

Natural Organic Inc., Melville, NY April 2011 – June 2013

Export Coordinator

Supervised overseas accounts in Europe, Asia, Latin American and the Middle East

Oversaw distribution, created documentation and purchase orders for global distributors

Used SAP in order to receive and submit order requests and manage wire transfers

Conducted web seminars with new and existing clients and internal director in order to keep clients informed and ensure production schedule was running on time

Kept in contact with international customs and changes on a monthly basis to ensure proper documentation

Scheduled FedEx and UPS Freight pickups

John Hassall Inc., Aerospace Division, Hicksville, NY May 2010 – April 2011

CNC Operator/Quality Control Inspector

Created, inspected, measured and tested engine parts for jets and planes using computer numerical control (CNC)

SKILLS

Fluent in English, Spanish and Italian; Microsoft Excel; project coordinating; operations management, CMR, customer service, team supervision; QuickBooks, Face to Face and Phone communications, Inventory management, Quality Control.

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