Customer Service Management

CURRICULUM VITAE OF: NTHABISENG SINAH MOGOTLANE

Address : **** ******* ******, ****************, ****

Contact: 078******* Email : ***********@*****.***

PERSONAL DETAILS

Surname : Mogotlane

First Names : Nthabiseng Sinah

ID No : 870********** Date of Birth : 1987/09/20

Nationality : South African

Languages : English (Fluent), Sepedi (Fluent), Tswana (Fluent), Afrikaans (Good), Zulu (Good)

Race : African Gender : Female

Disability : None Criminal Record : None

Hobbies and Interests : Reading, Travelling, Playing Net Ball

Leadership : Leader of commerce club.

Drivers licence : code 08

KNOWLEDGE

COMPETENCIES

SKILLS

PERSONAL ATTRIBUTES

General Knowledge: DEPARTMENT’S Policies, Procedures, Vision, Mission and Values.

Technical Competencies and Knowledge: Processes and Procedures of collection, recording and management of debt and related accounting transactions and actions. Reasoning, mathematical and problem solving ability. Ability to effectively communicate with clients/debtors. Positive, trustworthy, loyal, sound judgemental ability and aiming for zero defect.

Extensive Knowledge: Constitution of South African, Batho Pele Principles, Employment Equity Act, Departmental Policies and Procedures, Public Finance Management Act (PFMA), Treasury Regulations, Division of Revenue Act-DORA, Access to Information Act, National Archives Act and Regulations, Public Service Act and Regulations, Generally Recognized Accounting Practices (GRAP), Generally Accepted Accounting Practices (GAAP), Preferential Procurement Policy Framework Act- PPPFA, Broad Based Black Economic Empowerment Act –BBBE,, Multimedia channel environment (inbound, outbound, emails, social media), Contact Centre technology, Customer Service and Client Care Principles. Office management and Administration, Secretarial Functions and Office Administrative Systems. Preparation of Budgets, Monthly and Quarterly Reports, and Annual Financial statements.

Skills: Fluency in English and Four languages, Excellent Communication (Verbal, Written), Good Interpersonal,Good Problem Solving, Conflict resolution and management, Numerical and Analytical Skills, Client Orientation, Customer Focus, Contact Centre value, Computer literacy, Time management, Interviewing and Listening, Good Telephonic etiquette,, Mediation, Negotiation, Good administrative skills, Good planning and organizing, Conflict management, Presentation, Report Writing, Service Delivery Innovation, Coping with pressure and setbacks, Strong Leadership capabilities, Typing Skills: Typing speed of 35 words per minute. Good driving and observation skills. Advanced computer skills in MS Office Suite, including Word, Excel, PowerPoint and Outlook

Attributes: Resistance, Diligence,Discipline Honesty,Integrity,Friendly, Trustworthy, Accuracy, Confidence, Assertiveness, Analytical, Attention to detail, Punctuality, Confidentiality,, Adhering to principles and values, Persuading and influencing, Ability to maintain high level of confidentiality, Ability to work under pressure and meet given deadlines, Ability to work in a team and independently with limited supervision, Ability to interpret legislation and learn fast, Willingness to work extended hours when required

In depth and Sound Knowledge: Departmental Policies & Procedures, National Development Plan (NDP), Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA), Departmental transversal systems (BAS, PERSAL, LOGIS) and Data Analysis. High proficiency in PC Literacy and Microsoft Office Suite (Word, Excel, and Outlook), Oracle system and CIC telephones. Be able to track documents by using software packages like Document Management System.

CURRICULUM VITAE OF: NTHABISENG SINAH MOGOTLANE

Address : 9033 Matulwi Street, Olievenhoutbosch, 0187

Contact: 078******* Email : ***********@*****.***

EMPLOYEMENT HISTORY

Department

Position

Duration

Reason for Leaving

Rural Development and Land Reform Directorate : Financial Management Services

Finance Internship

1 Jul 2016 – 30 Jun 2017

1 YRS 0 Month

Contract Expired

Duties:

Prepare and capture cashflow.

Constant collaborating, liaising and communicating with the Supervisor in control of the section

Maintaining Departmental budget including analysing and consolidating inputs received from the respective programme’s MTEF budget, Adjustment Estimates and rollover of Funds.

Capturing ENE Budget, MTEF budget and adjustment estimates on financial System.

Managing and coordinating the MTEF budgeting processes and analysis of allocation of expenditure

Populating BAS report and capture expenditure on (IYM) In Year monitoring report.

Ensuring that funds are requested for monthly drawings.

Capturing final virement in accordance with the Appropriation statement

Quality check of processed financial transactions (BAS and LOGIS) and Journals

Process financial transactions (BAS and LOGIS) payments and journals

Ensure compliance and minimise audit queries and prevent unauthorised, irregular and fruitless and wasteful expenditure.

Ensure that there is minimum non-compliance on all BAS and LOGIS payments

Ensure that SCOA adhered before procurement of goods and service takes place

Requesting reports on BAS

Attend all financial transaction requests by clients as well as other request by auditor general for auditing.

Reports all cases of non-compliances, misallocations of SCOA, Irregular, fruitless and wasteful expenditure and payments paid after 30 days to responsible manager

Compile and capture journals

Safekeeping of all financial records for audit purposes.

Company

Position

Duration

Reason for Leaving

BG Nubong & Associates INC

Finance clerk

1 Jul 2017- to date

Still Employed

Duties:

Preparation of financial statements.

Monthly accounting transactions on pastel.

Auditing of external companies.

Bookkeeping.

Payee and vat calculations and return of submissions.

Income tax calculations and return of submissions

Contact this candidate