Manager Customer Service

JOSE CORRAL

Paseos de Delicias *****

Home 614-***-****

Cell (614-***-****

Chihuahua, Chih. **************@*******.***

MANUFACTURING PROFESSIONAL

Results-driven management professional with 27+ years of experience in operation world-class, high-volume manufacturing facilities. Diversified hands-on work experience has contributed to a thorough understanding of manufacturing processes and technologies. Excellent team building abilities, developing a cohesive unit, maintaining highest quality standards, professional demeanor, and cooperative attitude; adept at leading by example, marshalling resources, and creating teams to accomplish objectives. Well-versed in all aspects of manufacturing, to include inventory management, quality improvement, safety programs, scheduling and maintenance.

Natural communicator with strong motivational skills and the ability to train, build, produce, and succeed. Combine experience, effort, problem-solving abilities, and vision for total quality management to improve operational effectiveness and impact bottom-line results. Bilingual; fluent in English and Spanish.

Core Competencies:

• Manufacturing Operations & Processes

• OSHA Safety & Regulatory Compliance

• ISO/TS 16949 Auditor / VDA 6.3

AS9100 internal auditor

• Production & Process Improvements

• Training/Mentoring/Team Building

• Quality Control / Quality Assurance

•APQP

•QRQC

•Customer Service

• Problem Identification & Resolution

• Business & Strategic Planning

• Lean Manufacturing Concepts

Green Belt

• Cost Containment

PROFESSIONAL EXPERIENCE

EZAir Interior Ltd

Quality Manager November 2015-October 2017

Managing the Quality department, striving to reduce process variation to meet customer quality expectations.

Drastic scrap reduction from 6.5% to 3.5%

Achieved AS9100 certification

QRQC implementation

AUTOMOTIVE LIGHTING (Magneti Marelli/Fiat-Chrysler Group), Juarez, Mexico

Quality Manager 2014 – June 2015

Manage quality department consisting of three plants and 2,500 employees; annual sales volume of $854M in front and tail lamps for customers including Ford, GM, Chrysler, BMW, Mercedes Benz and KIA.

•Accountable for Quality Systems ISO/TS 16949, VDA

•Lab accreditations, ISO17025, CSR compliance

•40% reduction from previous year in customer complaints.

•Calibration, functional, Metrology Labs, Incoming Inspection

•APQP

•Focused on minimizing scrap, customer complaints and PPM reduction

•Recover Ford Q1

•Major achievement in February by meeting BMW de-escalation process exit criteria

•ISO/TS compliance, and obtaining Bronze Level in corporate WCM audit.

TRW-Occupant Restraints, Chihuahua, Mexico

Quality Control Manager 2007 – 2014

Managed the Quality Control Department consisting of 50 employees. Tier 1 supplier manufacturing plant with around 3,000 employees in the automotive industry.

• Customer focused achieving customer awards to include: Ford Q1, GM QSB, VW Supplier Award, PSO Certificate, Jaguar Quality Award.

• 100% customer scorecards-Green Status; Launched new products and process lines.

• 300% NCT reduction 2007 vs. 2014

• 500% PPM reduction 2007 vs. 2014

• Dramatic Supplier PPM performance improvement from 668 on 2007 vs. 5

• ISO/TS16949 clean recertification audits.

Professional Experience (continued…) Jose Corral

WRANGLER DE CHIHUAHUA (VF Corporation)

Delicias, Mexico 2000 – 2006

Operations Manager

Senior Operating Manager with full responsibility for the strategic planning, development, and operations management for this cutting and small parts apparel manufacturing facility with 320-plus employees. Accountable for achieving production goals, on-time deliveries, plant efficiency, and customer service/satisfaction. Ensured compliance with OSHA and other regulatory agencies.

• Reduced turnover from 60% to 30% by identifying employee needs and concerns and implementing measures to address those areas. Conducted regular meetings.

• Decreased fabric utilization.02% resulting in savings of $280K per year.

• Increased plant efficiencies by 10+% through ongoing employee training, analyzing processes, reducing redundancies, line balancing, eliminating bottlenecks, and implementing best manufacturing practices.

• Production Manager: Oversaw and directed production operations for a laundry and finishing plant with 450 employees. Instrumental in start up and launch of wet processes, hand sand, sandblasting, and pressing operations.

AVX (Kyocera Corporation), Chihuahua, Mexico 1998 – 2000

Quality Control Manager

Managed all quality control issues for this electronic capacitor manufacturing facility with 120 personnel operating on a 24/7 basis. Conducted line audit and final inspection operations.

• Established and implemented quality improvement plan and operational strategies to achieve continuous improvement objectives in accordance with corporate standards. Reduced customer complaints by 15%. Trained new hires and quality engineers.

• Successfully received two ISO 9000 recertification assessments.

• Oversaw calibration laboratory operations; assessment of calibration and performance of test equipment and other product acceptance devices in accordance with maintenance schedules and gauge capability studies.

BASLER ELECTRIC, Piedras Negras, Mexico 1996 – 1998

Quality Control Manager

Oversaw quality control operations for two plants engaged in manufacturing electric transformers.

• Played a key role in transitioning concept of quality control from a “defects detection” mentality to a “defect prevention” focus.

• Met/exceeded customer service goals in terms of internal and external parts per million (PPM) performance and scrap reduction.

• Implemented quality system operations, resulting in achieving ISO 9000 certification.

ALTEC ELECTRONICA (Ford Motor Company), Chihuahua, Mexico 1989 – 1996

Held several key-roles for this electronic component manufacturing plant producing parts for automotive radios. Highlights included:

• Warranty Analyst / ISO Lead Assessor: Led efforts to obtain ISO 9000 certification.

• Trainer: Trained colleagues in a variety of manufacturing management disciplines, to include 8D methodologies, failure mode and effect analysis (FMEA), control plans, and QOS.

• Industrial Engineer: Charge of layout design and balancing of SMD,”drop in” areas and production lines.

• Material Handling / Packaging Engineer: Designed and implemented a broad range of

packaging solutions for various products. Analyzed and reduced corrugated in-plant inventory.

EDUCATION

Bachelor of Science – Industrial Engineering

Technology Institute of Chihuahua

Management Diploma, Harvard Institute, (Ongoing)

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