Human Resources Manager
Resume:
Sylvia Villalva
818-***-**** *********@***.***
Summary of Qualifications
Experience managing HR functions for both a leading manufacturer as well as a major retailer.
Excellent listening, verbal communication and interpersonal skills to gain the trust and confidence of others.
Bilingual (English and Spanish).
Stellar analytical, time management, attention to detail and organizational skills, including prioritizing tasks.
Bachelor of Science (BS), Business Administration, Management and Human Resources concentrations.
Strong background maintaining compliance with guidelines set forth by the Occupational Safety and Health Administration (OSHA) and Equal Employment Opportunity Commission (EEOC), as well as the Family Medical Leave Act (FMLA) and American with Disabilities Act (ADA).
Proficient with Microsoft Office Suite; ADP, Paychex; PeopleSoft; and Report Smith (HRIS).
Served in the U.S. Navy Reserves; earned and “Sailor of the Year Award” (received Honorable Discharge).
Areas of Expertise
- Employee & HR Vendor Relations - Recruiting/Talent Management - Training & Development
- Workers’ Compensation - Interviewing & Hiring - Succession Planning
- Safety Programs - Onboarding - Event Planning
- Benefits Administration - New Hire Orientation - Multi-Site and Multi-State
- Employee Handbooks - Salary/Compensation - HRIS Systems (ADP, etc.)
- Performance Reviews - Employee Surveys/Engagement - Policies & Procedures
- Microsoft: Word and Excel - Microsoft Power Point and Publisher - Microsoft Outlook
- Job Descriptions - Standard Operating Procedures - Employee Surveys
Professional Experience
Human Resources Manager, J.K.R.S. Inc. June 2017-Sept. 2017
Reporting to two Asset Managers, responsibilities included recruiting staff for 4 property portfolios, running backgrounds, and doing reference checks. The company has locations in the Los Angeles, San Fernando Valley, and San Bernardino areas. The company has a total of approximately 160 employees.
Human Resources Director, Lamonica’s Pizza Dough Co. Oct. 2011-Jan. 2017
Reporting to the CEO, oversaw all HR functions for this leading pizza dough manufacturer, impacting 190 employees located across four separate facilities, three in California and one in New York.
Surveyed employees to understand their concerns and create a positive and sustaining work environment.
Developed policies, procedures and standards that balanced employee concerns with business objectives.
Built the HR Department, including hiring and managing a HR Generalist and HR Assistant.
Accomplishments:
Credited with building a solid HR infrastructure with standards, policies and practices that did not exist prior to hire while simultaneously overseeing growth of the company from 120 employees to 190 staff members.
Lowered the overall overtime rate 90% after monitoring OT across all the departments.
Sylvia Villalva
818-***-**** *********@***.***
Professional Experience (continued)
Saved money on Workers’ compensation (WC) insurance costs after creating a safety program that helped lower the WC MOD rate by 40 points.
Initiated and implemented a “Safety Recognition Program” that honored manufacturing employees on a quarterly bases for their diligence in maintaining a safety culture.
Implemented an Employee Performance Review program.
Reduced the employee turnover rate from 40% to 21%.
Human Resources Manager, Ace Cash Express May 2003-Sept. 2011
Reporting to the Regional Vice President of Operations, maintained responsibility for all aspects of HR, impacting 468 employees dispersed across 144 retail stores in California, Nevada and Arizona.
Supported eight district managers (DMs), including interviewing and hiring DMs and other staff.
Managed compensation reviews for all hourly and salaried staff members in the region, and also administered employee benefits, including open enrollment.
Handled acquisitions of new stores as needed.
Accomplishments:
Honored as back-to-back “HR Manager of the Year” in 2007 and 2008 for exceeding multiple Key Performance Indicators (KPIs), besting 26 other HR managers.
Ranked No. 1 out 26 other HR managers for maintaining the lowest turnover rate.
Groomed managers for promotions to positions of greater responsibility while leading group training, including coaching assistant managers to become DMs and DMs to become vice presidents.
Human Resources Generalist, Arvato Services Inc. Mar. 2001-Nov. 2002
Reporting to the Vice President of Human Resources, handled recruiting; employee relations; benefit administration; workers compensation, and unemployment and disability claims.
Education
Bachelor of Science (BS), Business Administration, Management and Human Resources concentrations
California State Polytechnic University, Pomona
Continuing Education, Training and Affiliations
Member, Professional in Human Resources Association (PHIRA)
Member, Society for Human Resource Management (SHRM)
Member, California Chamber of Commerce
Sylvia Villalva
818-***-**** *********@***.***
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization.
As demonstrated in the accompanying resume. I have experience managing HR functions for both a leading manufacturer as well as a major retailer. I am bilingual in English and Spanish. Most recently, I worked as a HRM for JKRS Inc. The job I applied to was misleading with respect to what my responsibilities were supposed to be. I discussed my concerns with the manager, but things did not change. For this reason I decided to resign my position to seek a company where I can fully utilize the experience I have acquired over the years to help a company achieve their goals with respect to Human Resources and the organization.
Prior to JKRS Inc., I was a Human Resources Director at Lamonica’s Pizza Dough Co., where I oversaw all HR functions impacting 190 employees located across four separate plant facilities, three in California and one in New York. I built the HR Department, including hiring and managing a HR Generalist and HR Assistant. Among my achievements:
Credited with building a solid HR infrastructure with standards, policies and practices that did not exist prior to hire while simultaneously overseeing growth of the company from 120 employees to 190 staff members.
Lowered the overall overtime rate 90% after monitoring OT across all the departments.
Saved money on Workers’ compensation (WC) insurance costs after creating a safety program that helped lower the WC MOD rate by 40 points.
Initiated and implemented a “Safety Recognition Program” that honored a manufacturing floor employee quarterly for their diligence in maintaining a safety culture.
Implemented an Employee Performance Review program.
Reduced the employee turnover rate from 40% to 21%.
Previously, with Ace Cash Express, I maintained responsibility for all aspects of HR, impacting 468 employees dispersed across 144 retail stores in California, Nevada and Arizona. In this role, I was honored as back-to-back “HR Manager of the Year” in 2007 and 2008 for exceeding multiple Key Performance Indicators (KPIs), besting 26 other HR managers. I also ranked No. 1 out 26 other HR managers for maintaining the lowest turnover rate.
I hold a Bachelor of Science (BS) in Business Administration, with concentrations in Management and Human Resources.
As your HR leader, you will find me to be a team player committed to exceeding your performance objectives. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Sylvia Villalva
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