Customer Service Microsoft Office

LaQuinta Martin

Southaven, MS

***********@*****.*** - 901-***-****

Seeking to obtain a position with a reputable company where I can utilize my customer service and organization skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Shift Manager

McDonald's - Southaven, MS - September 2015 to Present Responsible for delivering excellent customer service, assigning duties, inventory management, and cash handling

Mentor and evaluate new and current employees regarding safety protocols Responsible for clean and safe work environment

Integrates people skills to alleviate customer conflicts Records inventory at the end of shifts

Responsible for counting deliveries from vendors to ensure correct amount of product is received Monitors restaurant and take appropriate action to ensure food quality and service standards are always met Handler

FedEx - Memphis, TN - November 2014 to September 2015 Managed inventory levels to maintain inventory demands Prepared trucks for delivery using efficient time management Properly packaged items for safe delivery

Labeled, scanned, and weighed packages

Unloaded and sorted incoming packages

Collaborated with team members to organize loads efficiently Maintained a clean and safe working environment

Crew Member

Popeye's Restaurants - Horn Lake, MS - February 2011 to June 2013 Effectively worked in collaboration with other team members to accomplish assigned job duties Took necessary steps to meet customer needs and resolve food or service issues Correctly received orders, processed payments and responded appropriately to guest concerns Closely followed standard procedures for safe food preparation Demonstrated safe cash handling procedures

Prepared customers orders in a timely manner

Kept dining area cleaned and stocked

Maintained exceptional customer service during fast paced operations EDUCATION

High school or equivalent

Southaven High School

SKILLS

Microsoft office, Management, Communication

CERTIFICATIONS

Management Certification

June 2016 to 2020

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