Customer Service Representative

Skills & Qualifications

Proficient with Generally Accepted Accounting Principles and standards

Comprehensive knowledge of full cycle accounts payable procedures

Good computer skills including MS Office Suite and QuickBooks

Work History

Manufacturing Resources International

Cost Accounting Clerk/Inventory Clerk 2016 – 2017

Collect data to determine costs of business activity including raw material, quantity and labor

Review and analyze actual cost for inaccuracies

Assist with cycle and physical inventories

Record amounts of materials or items received

Advanced Instrument Technologies, Inc. 2014 - 2016

Bookkeeper (part-time)

Responsible for daily entry of accounting transactions

Perform bank and account reconciliations

Create accounts receivable invoices

Verify purchase orders and process accounts payable invoices

Maintain fixed asset inventory and maintain physical inventory, including running monthly cycle counts as scheduled

Prepare financial statements and end of month, quarter or year reports

Ann Taylor, Factory (part-time) 2016 - 2017

Sales Associate

Scan items and ensure pricing is correct

Receive inventory shipments of orders/shipped merchandise

Stock items in warehouse as well as floor per layout of product staging

Handle customer issues, orders and questions face to face or by phone

Handle cash or credit orders as well as POS systems, including any Microsoft platform for orders

Cash reconciliation at close of business as well as documentation for close out

**Stay at home caretaker for her family between 2004-2013

American Phone Services 2001 - 2003

Customer Service Representative

Recommended potential products or services to management by collecting customer information and analyzing customer needs

Attracted potential customers by answering product and service questions; suggesting information about the products and services

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

GJ Merchandising, Bataan, Philippines 1999 - 2001

Owner

Owned and operated retail store specializing in school and office supplies

Supplied several local businesses with merchandise - Provided computer and printing services

Handled customer relations, customer service, accounting, purchasing, and delivery

Mitsumi Philippines, Inc., Bataan, Philippines 1999 - 2000

Production Assistant

Authored manufacturing guidelines required for ISO 9002 certification

Managed document control library for the department and database containing manufacturing test results of product produced

Education

Lanier Technical College, Forsyth Campus

Associate of Applied Science Degree in Accounting, Aug 2014

Office Accounting Specialist Certificate, Aug 2014

Accounting Diploma, May 2014

St. Joseph’s College, Quezon City, Philippines

Bachelor of Science Degree in Computer Management, 1997

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