Customer Service Sales Representative

Fremone Hill

Summary

**+ years accounting, **+ years commercial collecting/B2B/AR.

Proficient in SAP, AS400, Oracle, Lawson, Excel VLOOKUP’s, pivot tables, JD Edwards, Microsoft GP, AR, credit analysis, reconciliations, QA & QC.

Professional Collection Specialist-Designate (ACA International-Association of Credit and Collections Professionals since 2005).

Experience working with large accounts: $60M profiles, $.5M tickets.

Large accounts worked with: waste management Companies, AutoNation, Nissan.

Experience

TruGreen 3/2017 to 8/2017

Sales Representative

Sells programs and services to current and prospective customers in territory.

Conducts follow-up of leads and customer retention/service calls via telephone and person-to-person contact to identify customer needs.

Develops customized solutions based on customer needs, using the TruGreen suite of lawn care products and services.

Kelly Temporary Services 10/2016 to 3/2017

Collection Analyst

Enter customer service agreements into the company’s data tracking systems.

Receive and review information from credit reports and contact various credit sources to ensure credit packages or customer credit applications are complete.

Following standard credit processes and procedures, assesses the risk of offering credit to new and existing customers for multiple divisions, business units/area.

Collect payment on accounts and resolves questions and problems, referring only the most complex to higher levels.

Document credit and collections activity for assigned accounts.

Prepares and provides reports reflecting status of credit and collection activity in area of responsibility.

20/20 Staffing, Inc. 12/2015 to 7/2016

Collection Analyst

Provide day to day operational support in collections/accounts receivable.

Contact customers via various communication tools to secure payment for past due invoices.

Identify root cause of late payments and recommend/implement process improvements to prevent recurrence (Account Analysis).

Escalate potential non-payment issues to appropriate stakeholders and follow up with stakeholders (all levels).

Effectively communicate outcomes and or next steps to appropriate stakeholders.

Provide weekly and monthly reporting to management on potential risk for nonpayment.

Ensure all accounting policies and procedures are adhered to.

Handle American Express Corporate Card Request.

Handle various Accounting projects as needed.

Back up Cash Entry and Billing as well as other duties as needed.

Ace Cash Express Corporate 07/2012 to 04/2015

Title Loan Collection Supervisor

Provide guidance, direction and work distribution to an assigned group of employees.

Assist’s and responds to the most difficult Loan Collector issues.

Drives performance through a team of 10-18 Loan Collectors.

Coach, counsel and train collectors.

Guides, reviews and initiates work flow and ensure compliance within the company policies and procedures.

Audits collector queues and call monitors collectors.

Serve as a senior resource for the department and handles difficult issues and questions for other company personnel.

Monitors, critiques and scores Loan Collector performance in the areas of items/cases worked, cash collections, call volume and QA averages.

Provides input to management regarding departmental personnel issues.

Works as a liaison between Loan collectors and other departments with the company.

Completes various daily, monthly or weekly reporting to management as required.

Super Media LLC. 08/2009 to 08/2011

Collections and Accounts Receivable

Maintain accounts receivables aging to ensure prompt and accurate payments

Analyzed and determined the obligor's ability to pay based on a review of credit and financial information.

Checked D&B for public filings: suits, liens or judgments (potential signs of financial stress).

Verified valid existence of obligor; legal name - operating name; D&B search.

Business to Business Commercial Collections.

Reviewed financial statements (if available); evaluate cash flow.

Realtor/Silver Star Group, Dallas TEXAS LLC. 03/2005- 08/2009

Represent Sellers and Buyers of Real Estate.

Consultant/Investor/Apartment Locator.

Rental Service Corporation, Euless, TEXAS 09/2001-01/2005

Supervisor/CREDIT COLLECTIONS DEPT

Communicate job expectations; plan, monitor, appraise job contributions, managed company A/R ensuring timely posting of cash, credit card payments, etc.

Verify/process refunds.

Select, train, coach, counsel, and discipline employees (10 to 18).

Implemented productivity, quality, and customer service standards.

Assigned and schedule work assignments; coordinate daily activities and assures thorough coverage of all department functions.

Decision maker of credit lines.

Experienced in all Dunn & Bradstreet Reports.

Bonds and liens experience.

Education

St. Gregory’s University- Business Admin/Communications

North Lake College- Real Estate

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